Don Franklin Chevy Buick GMC Russell Springs

3.6 out of 5 3.6
Rectangle 48
Sales
Service Closed

Don Franklin Chevy Buick GMC Russell Springs Hours

Sales

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 4:00 PM

Tuesday

7:30 AM - 4:00 PM

Wednesday

7:30 AM - 4:00 PM

Thursday

7:30 AM - 4:00 PM

Friday

7:30 AM - 4:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2019

Welcome to Franklin Chevrolet GMC! Located in Russell Springs, Franklin Chevrolet GMC is an experienced GM dealer. We'r

...

e more than just a new car dealer - we're a certified pre-owned dealer, too. As a used car dealer in Russell Springs, we have access to a wide variety of used cars from across the area. As a new Chevrolet and GMC dealer, we have the latest models that GM provides. Let us show you around our dealership - with so many options, we're sure you'll find what you're looking for.

"We're sure you'll find what you're looking for."

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

Complimentary

New Brake Pads/Shoes (Front)

$99.95 and up*

New Brake Pads/Shoes (Rear)

$99.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.6 out of 5 3.6
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 5, 2020

    Great experience! Finished on time! Very professional Company.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad to hear that we could provide you with a five star service experience. Please let us know if there is anything else you may need from us...; we're always happy to help! Take care!

  • 5.0 out of 5
    April 9, 2018

    Larry Sams and Barney Bernard made my purchase a pleasure. I would recommend Franklins and Larry and Barney to anyone. Enjoyed dealing with them.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad to hear you enjoyed working with Larry and Barney! Thank you for your recommendation of our team. We hope to see you again down the road!

  • April 19, 2018

    Wonderful!!!! Experience and they always treat me like family, because I am!!!!!

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, ple...ase give us a call. We're always happy to help!

  • 5.0 out of 5
    March 3, 2017

    this was my first time trading cars...I was a bit apprehensive about the process,but everyone was very helpful and courteous. all questions were answered... to my satisfaction...and everything went smoothly....

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 7, 2017

    Wrong priced vehicle on Cars.com, when I asked the correct price the sales manager would not even give me a straight answer without me coming into the... dealership. If you are going to sell on the internet you need to answer questions.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2016

    This was hands-down the best deal I ever received on a new vehicle in my entire life!!!! The whole process could not have been simpler while purchasing... my wife's new Tahoe!!! The entire staff went out of their way to make her feel comfortable with her new vehicle!!! Will definitely be buying ALL my cars from this dealership in the future!!! Thanks again to all

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 7, 2016

    I was promptly contacted by the dealer and the salesman was very knowledgeable and courteous.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 4, 2015

    We were in the market for a used E350 van, needed one quickly, and Franklin had one for sale. It looked to be in very good shape per the pictures and the... mileage was low. The price was reasonable based on very good condition. Had a few days delay in being able to see it since Franklin couldn't even locate it for several days. They have over 10 lots but they should still know where their inventory is. We drove over 80 miles and once I was within 50 feet of the van I could tell it was in rough shape. Sure enough it was worse than I thought once I looked inside. Seats were torn and stained, interior panels and pieces were damaged or missing, and there were numerous scrapes and small dents to the exterior. None of this was noted on-line nor did the salesman, I spoke to, mention them. This was a vehicle that should have been well under market which would have given some clue as to its condition. The dealership should have been more honest and upfront about the condition especially knowing I was driving over 90 minutes to look at it. They did have many nice vehicles on the lot we went to but only the one van we were searching for. We ultimately bought a van from a different dealership. It's condition was well documented on-line and the pictures were accurate as to its condition.

    2.0 out of 5
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    4.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    October 1, 2013

    Recently retired and moved here from the Louisville area. Went for a routine check up or service of our vehicle. Was there over an hour, which is understandable.... We know sometimes things get busy. What we disliked was the lack of courtesy, friendliness, and professionalism. We was not greeted friendly or nice at all. It was like it was a burden for them to talk or wait on us. While we waited in the waiting area all we could hear was the one gentleman complaining, to someone else and on the phone. We are loyal GM people but we can travel if need be to be treated well. Just our input. Thanks.....Sue

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Sue- I appreciate your input, and am sorry that your experience was not a positive one. Reviews like this allow us to correct such occurrences so th...ey do not happen again. Please ask for me during your next visit and I will personally make sure your vehicle's next service is your best ever. Sincerely, Lance Wade General Manager Franklin Chevrolet-GMC