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Don Franklin Chevrolet GMC Russell Springs

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 4:30pm
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Sales Service
Monday 8:00am–6:00pm 7:30am–4:30pm
Tuesday 8:00am–6:00pm 7:30am–4:30pm
Wednesday 8:00am–6:00pm 7:30am–4:30pm
Thursday 8:00am–6:00pm 7:30am–4:30pm
Friday 8:00am–6:00pm 7:30am–4:30pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed

About our dealership

Welcome to Franklin Chevrolet GMC! Located in Russell Springs Franklin Chevrolet GMC is an experienced GM dealer. We're more than just a new car dealer - we're a certified pre-owned dealer too. As a used car dealer in Russell Springs we have access to a wide variety of used cars from across the area. As a new Chevrolet and GMC dealer we have the latest models that GM provides. Let us show you around our dealership - with so many options we're sure you'll find what you're looking for.
We're sure you'll find what you're looking for.

Service center

Phone number (270) 721-0592

Service hours

Monday
7:30am–4:30pm
Tuesday
7:30am–4:30pm
Wednesday
7:30am–4:30pm
Thursday
7:30am–4:30pm
Friday
7:30am–4:30pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Franklin Chevrolet GMC Russell Springs from DealerRater.

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Courteous and friendly service and a great place to get

Courteous and friendly service and a great place to get your vehicle serviced and always on time

Courteous and friendly service and a great place to get

Courteous and friendly service and a great place to get your vehicle serviced and always on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always helpful friendly, close to home easy drop off easy

Always helpful friendly, close to home easy drop off easy pickup very convenient for me

Always helpful friendly, close to home easy drop off easy

Always helpful friendly, close to home easy drop off easy pickup very convenient for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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2022 GMC Sierra

Great and friendly service. Never had as good of service buying a vehicle as we had here. Had most of the paper work done for us in no time.

2022 GMC Sierra

Great and friendly service. Never had as good of service buying a vehicle as we had here. Had most of the paper work done for us in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Audrey, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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No problems in and out within a hour for oil change and

No problems in and out within a hour for oil change and service all good

No problems in and out within a hour for oil change and

No problems in and out within a hour for oil change and service all good

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service and friendly employees always give you a

Great service and friendly employees always give you a complete list of what they have done and if you need something else they will ask you first 1st class operation that Mr.Franklin would be proud of .

Great service and friendly employees always give you a

Great service and friendly employees always give you a complete list of what they have done and if you need something else they will ask you first 1st class operation that Mr.Franklin would be proud of .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Talked to the salesman

I'm a G.M. employee retired. One of the benefits of being a G.M. employee we get a employee discount thats a benefit thats part of our contract with the U.A.W. unfortunately Franklin will not accept it.so I'll drive to a better reliable dealership . there not the only GM dealership in KY.

Talked to the salesman

I'm a G.M. employee retired. One of the benefits of being a G.M. employee we get a employee discount thats a benefit thats part of our contract with the U.A.W. unfortunately Franklin will not accept it.so I'll drive to a better reliable dealership . there not the only GM dealership in KY.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to Jason McKeown (270) 866-9099 so we can work towards a resolution. Take care!

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Good dealership to work with. They found a truck that I...

Good dealership to work with. They found a truck that I was looking for at another dealership that they own and they had it brought to their dealership in Russell Springs for me

Good dealership to work with. They found a truck that I...

Good dealership to work with. They found a truck that I was looking for at another dealership that they own and they had it brought to their dealership in Russell Springs for me

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great customer service!!! Quick price negotiation,...

Great customer service!!! Quick price negotiation, competitive pricing. All around awesome service!! I will definitely buy again from Don Franklin Russell Springs!!!

Great customer service!!! Quick price negotiation,...

Great customer service!!! Quick price negotiation, competitive pricing. All around awesome service!! I will definitely buy again from Don Franklin Russell Springs!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Service

Received good service Prompt attention Friendly staff

Service

Received good service Prompt attention Friendly staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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Used car purchase

Since I live 4 hrs away, I did all my dealing over the phone and when I arrived for my test drive ,the truck was all ready cleaned and shined. The dealership was very professional, especially dealing with our current environment. Their deal was about $4000 better than any dealer I had dealt with before. Great people, quick in and out sale and great prices. AND they filled the tank before I left ( lost art as far as I’m concerned). I can’t ask for anything more. I would recommend this dealer to anyone!

Used car purchase

Since I live 4 hrs away, I did all my dealing over the phone and when I arrived for my test drive ,the truck was all ready cleaned and shined. The dealership was very professional, especially dealing with our current environment. Their deal was about $4000 better than any dealer I had dealt with before. Great people, quick in and out sale and great prices. AND they filled the tank before I left ( lost art as far as I’m concerned). I can’t ask for anything more. I would recommend this dealer to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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