Don Franklin Chevy Buick GMC Russell Springs

Reviews

3.9
(14 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Talked to the salesman

I'm a G.M. employee retired. One of the benefits of being a G.M. employee we get a employee discount thats a benefit thats part of our contract with the U.A.W. unfortunately Franklin will not accept it.so I'll drive to a better reliable dealership . there not the only GM dealership in KY.

Dealer response

Hi, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to Jason McKeown (270) 866-9099 so we can work towards a resolution. Take care!

5.0

Service

Received good service Prompt attention Friendly staff

Dealer response

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

5.0

Used car purchase

Since I live 4 hrs away, I did all my dealing over the phone and when I arrived for my test drive ,the truck was all ready cleaned and shined. The dealership was very professional, especially dealing with our current environment. Their deal was about $4000 better than any dealer I had dealt with before. Great people, quick in and out sale and great prices. AND they filled the tank before I left ( lost art as far as I’m concerned). I can’t ask for anything more. I would recommend this dealer to anyone!

Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Service

Great experience! Finished on time! Very professional Company.

Dealer response

We're so glad to hear that we could provide you with a five star service experience. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!

5.0

Wonderful people

Wonderful!!!! Experience and they always treat me like family, because I am!!!!!

Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

5.0

Very well pleased

Larry Sams and Barney Bernard made my purchase a pleasure. I would recommend Franklins and Larry and Barney to anyone. Enjoyed dealing with them.

Dealer response

We are glad to hear you enjoyed working with Larry and Barney! Thank you for your recommendation of our team. We hope to see you again down the road!

5.0

customer

this was my first time trading cars...I was a bit apprehensive about the process,but everyone was very helpful and courteous. all questions were answered to my satisfaction...and everything went smoothly....

1.0

car purchaser

Wrong priced vehicle on Cars.com, when I asked the correct price the sales manager would not even give me a straight answer without me coming into the dealership. If you are going to sell on the internet you need to answer questions.

5.0

What a GREAT deal

This was hands-down the best deal I ever received on a new vehicle in my entire life!!!! The whole process could not have been simpler while purchasing my wife's new Tahoe!!! The entire staff went out of their way to make her feel comfortable with her new vehicle!!! Will definitely be buying ALL my cars from this dealership in the future!!! Thanks again to all

4.5

Good Experience

I was promptly contacted by the dealer and the salesman was very knowledgeable and courteous.

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