Reviews
Write a reviewCourteous and friendly service and a great place to get
Courteous and friendly service and a great place to get your vehicle serviced and always on time
Courteous and friendly service and a great place to get
Courteous and friendly service and a great place to get your vehicle serviced and always on time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always helpful friendly, close to home easy drop off easy
Always helpful friendly, close to home easy drop off easy pickup very convenient for me
Always helpful friendly, close to home easy drop off easy
Always helpful friendly, close to home easy drop off easy pickup very convenient for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
2022 GMC Sierra
Great and friendly service. Never had as good of service buying a vehicle as we had here. Had most of the paper work done for us in no time.
2022 GMC Sierra
Great and friendly service. Never had as good of service buying a vehicle as we had here. Had most of the paper work done for us in no time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Audrey, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
No problems in and out within a hour for oil change and
No problems in and out within a hour for oil change and service all good
No problems in and out within a hour for oil change and
No problems in and out within a hour for oil change and service all good
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great service and friendly employees always give you a
Great service and friendly employees always give you a complete list of what they have done and if you need something else they will ask you first 1st class operation that Mr.Franklin would be proud of .
Great service and friendly employees always give you a
Great service and friendly employees always give you a complete list of what they have done and if you need something else they will ask you first 1st class operation that Mr.Franklin would be proud of .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Talked to the salesman
I'm a G.M. employee retired. One of the benefits of being a G.M. employee we get a employee discount thats a benefit thats part of our contract with the U.A.W. unfortunately Franklin will not accept it.so I'll drive to a better reliable dealership . there not the only GM dealership in KY.
Talked to the salesman
I'm a G.M. employee retired. One of the benefits of being a G.M. employee we get a employee discount thats a benefit thats part of our contract with the U.A.W. unfortunately Franklin will not accept it.so I'll drive to a better reliable dealership . there not the only GM dealership in KY.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to Jason McKeown (270) 866-9099 so we can work towards a resolution. Take care!
Good dealership to work with. They found a truck that I...
Good dealership to work with. They found a truck that I was looking for at another dealership that they own and they had it brought to their dealership in Russell Springs for me
Good dealership to work with. They found a truck that I...
Good dealership to work with. They found a truck that I was looking for at another dealership that they own and they had it brought to their dealership in Russell Springs for me
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service!!! Quick price negotiation,...
Great customer service!!! Quick price negotiation, competitive pricing. All around awesome service!! I will definitely buy again from Don Franklin Russell Springs!!!
Great customer service!!! Quick price negotiation,...
Great customer service!!! Quick price negotiation, competitive pricing. All around awesome service!! I will definitely buy again from Don Franklin Russell Springs!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
Received good service Prompt attention Friendly staff
Service
Received good service Prompt attention Friendly staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Used car purchase
Since I live 4 hrs away, I did all my dealing over the phone and when I arrived for my test drive ,the truck was all ready cleaned and shined. The dealership was very professional, especially dealing with our current environment. Their deal was about $4000 better than any dealer I had dealt with before. Great people, quick in and out sale and great prices. AND they filled the tank before I left ( lost art as far as I’m concerned). I can’t ask for anything more. I would recommend this dealer to anyone!
Used car purchase
Since I live 4 hrs away, I did all my dealing over the phone and when I arrived for my test drive ,the truck was all ready cleaned and shined. The dealership was very professional, especially dealing with our current environment. Their deal was about $4000 better than any dealer I had dealt with before. Great people, quick in and out sale and great prices. AND they filled the tank before I left ( lost art as far as I’m concerned). I can’t ask for anything more. I would recommend this dealer to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!