Lia Honda Kingston NY

Reviews

4.7 out of 5 4.7
81 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2018

    Debra Gambino at the front desk was wonderful. Kind, helpful, and direct. My check engine light came on and they were able to identify the issue and... made me a prompt appointment the next day. My only complaint is that TVs in the waiting room are loud, but that has nothing to do with the excellent service I received (and the coffee wasn’t half bad) thanks guys!

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    Dealer Response

    Hi Flo, We are delighted to hear that Debra and the team provide you with such a welcoming and overall efficient service experience. It is our pleasur...e to secure the safety of you and your vehicle, and we hope that you will continue to confide in us to do so in the future.

  • 5.0 out of 5
    October 14, 2018

    Mark Allen was our sales person. He was knowledgeable,extremely friendly and very patient in explaining everything about the car. He worked well with us,... and created a good deal for both the Dealership and us.

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    Shopped for a new car
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    Dealer Response

    Congratulations on your new vehicle! We are so pleased to hear that Mark was so helpful in providing you with both a vehicle and a deal that you are s...o happy with. We appreciate the opportunity to work with you, and we hope to see you again when you are ready for your first service!

  • December 4, 2013

    Everything is always outstanding. I was taken on time for my appointment and treated most courteously. I have been patronizing your service department... for 20 years and the people who do the servicing, from the service manager to the mechanics, are the reason that I continue to buy my vehicles from Honda of Kingston. Kudos to all!

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  • 5.0 out of 5
    October 14, 2018

    Susan Kelly is friendly and very efficient. She booked my appointment, accepted my coupon, and also knew I was due for tire rotation. The new facility... is great.

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    Dealer Response

    Hi Maggie, Thank you for leaving Susan this great review! She is definitely a highly diligent worker, and we are thrilled that she was able to ensure ...that you and your vehicle were thoroughly and efficiently taken care of. We appreciate your kind words, and we look forward to working with you again when the time comes for your next service!

  • 5.0 out of 5
    October 13, 2018

    In the past dealing with Kingston Honda which is what it was called was a horror. Now since Lia Honda has taken it over it has changed into a state of... the art facility in a better location with excellent customer service. This was my first encounter in the new facility. Debra Gambino was my service rep. She was very professional and knew the cost of repairs immediately. A pleasure to work with her. In the past I was returning to where I bought the car in NJ for repairs. Now I will be bringing it to Lia Honda in Kingston. Thank you for a great experience.

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    Dealer Response

    Thank you so much for your wonderful review. It is our utmost goal to continually enhance the quality of our service and guest experiences, and we are... honored to hear of your contentment with your recent visit working with Debra. We appreciate the opportunity to serve you, and we look forward to continuing to strive to provide you with nothing short of our best efforts in the future.

  • 5.0 out of 5
    October 12, 2018

    Susan Kelly always manages to schedule my service at a time that's convenient. She listens to my issues and explains exactly what I must do and... gets it done efficiently. I was happy with the changes in your facility.

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    Dealer Response

    Hi Val, Thank you for taking the time to share this positive review! We are so delighted to hear that Susan is consistently so thorough in ensuring th...at each of your vehicular needs are taken care of efficiently and effectively. Your satisfaction means so much to us, and we look forward to continue providing you with the same quality service in the future.

  • 5.0 out of 5
    October 12, 2018

    Debra Gambino was very helpful in explaining a question that I had regarding my trunk light not working. The complimentary car wash was most appreciated.

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    Dealer Response

    Hi Beverly, Thank you so much for your 5-star review! We are so glad that Debra could be of such great assistance to you, and we are pleased to hear o...f your contentment with your service. Please let us know what more we could do for you in the future.

  • 5.0 out of 5
    October 12, 2018

    Debra Gambino is the best at what she does. Very through and makes me feel special every time I get my vehicle serviced. I purchase all my vehicles at... this facility because of the excellent service department they have.

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    Dealer Response

    Hi Tom, Thank you for leaving Debra this wonderful review. We are overjoyed that she consistently takes such good care of you and each of your vehicul...ar needs, and it is a pleasure to know how confident you are in her service. We are sure she will continue to provide you with nothing short of the same quality assistance in the future.

  • 5.0 out of 5
    October 9, 2018

    Deb is awesome! Actually, I really like all of the service people at Lia Kingston. They definitely stand out from the others and they are the reason that... I am a returning customer.

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    Dealer Response

    Hi Noelle, Thank you so much for your kind review! It means so much to us to know that you think so highly of Debra and our service team, and we are t...hrilled that they have earned both your confidence and loyalty. We look forward to continuing to provide you with our best service in the future.

  • 5.0 out of 5
    October 4, 2018

    You will not meet a more charming individual than Debra. The new facility is top notch. Customer service far exceeds expectations. Service price is always... comparable and multipoint inspections keep you up to date with maintenance. I highly recommend.

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    Dealer Response

    Hi AJ, Thank you so much for leaving Debra this kind review! We are so glad that you find her to be so charming and our service to be so exceptional! ...It is our goal to secure your full satisfaction, and we are overjoyed to know that our efforts have been successful. We hope to continue serving you in the future.

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