Lia Honda Kingston NY

Reviews

4.7 out of 5 4.7
102 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 12, 2018

    Lia Honda's Shane Masterson is a good salesman, not pushy, helpful and informative. He is blessed by having a great product to sell, the CR-V EX-L... practically sells itself. In order to accommodate me, he showed up two hours earlier than his usual beginning time so that I could test drive the car, and helped me understand the various computerized bells and whistles of the car. That's it; I said "sold". Thank you Shane.

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    Shopped for a new car
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  • 5.0 out of 5
    December 10, 2018

    I had the same great service with Susan Kelly that I have had for years! The new facility now reflects quality of staff which is top notch.

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    Dealer Response

    Hi Renata, Thank you so much for your excellent review! We aim to deliver nothing short of top-notch service, and it means so much to us to know that ...your visit was so exceptional. We appreciate your confidence in Susan and our team, and we look forward to continuing to serve you for many years to come.

  • December 4, 2013

    Everything is always outstanding. I was taken on time for my appointment and treated most courteously. I have been patronizing your service department... for 20 years and the people who do the servicing, from the service manager to the mechanics, are the reason that I continue to buy my vehicles from Honda of Kingston. Kudos to all!

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  • 5.0 out of 5
    December 6, 2018

    I drove over an hour to come to this dealer because they had several cars with the specific options I wanted. Great inventory. Negotiations with Max Levin... were actually pleasant ! As it was the last day of a sale promotion, Max put all the pieces together so I could finish the deal right then and there. Max was also very thorough in explaining and setting up all the features in my new CR-V so I had a safe drive home. I would definitely recommend this dealer to anyone in the surrounding area - well worth the trip !

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    Shopped for a new car
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    Dealer Response

    Thank you so much for your incredible feedback! We are delighted by your willingness to go the extra mile to work with us, and we are thrilled that Ma...x's thorough and efficient service made the distance worth the travel. We are so glad that he took such good care of you and ensured that you were ready to utilize all of your vehicle's awesome features, and we hope you are enjoying your new Honda CR-V!

  • 1.0 out of 5
    November 24, 2018

    So slow and unorganized. The worst buying experience ever. Couldn’t have been any longer of a process to take delivery. Go to friendly Honda, avoid... at all costs.

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    Shopped for a new car
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    Dealer Response

    Tom, unfortunately the three hours spent with your own insurance policy was out of our hands, thought our sales manager helped the process as much as ...he could. If there is anything else we can do for you please give me a call. Thank you, Matt Panaro General Manager

  • 5.0 out of 5
    November 15, 2018

    Susan Kelly saved the day for us! Out of towers, our car broke down unexpectedly and she couldn’t have been more helpful..,Battery replaced and... we were on our way home

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    Dealer Response

    We are thrilled that Susan was able to get you in and your vehicular issue taken care of. Your safety is our utmost priority, and we are delighted tha...t we could safely and efficiently get you back on the road! Please let us know if there is anything more that we could assist you with in the future.

  • 5.0 out of 5
    November 15, 2018

    Jared Stoutenburg greeted me and was extremely helpful. Love the new facilities. Service was quick and well done. I was out in an hour. Will definitely... be returning.

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    Dealer Response

    Thank you so much for your kind comments and 5-star rating! We are so delighted to hear that your recent service experience with Jared was so quick an...d efficient, and we look forward to the opportunity to work with you again in the future!

  • 5.0 out of 5
    November 14, 2018

    I have been taking my Honda to the service department over the years and found them to be excellent. From Sue Kelley and Debbie Gambino in the service... advisor function to Becky in Parts and John in the garage. I couldn't ask for a better team to service my vehicles and provide proper insight to potential problems along with options for recommended repairs. Definitely customer orientated being truthful and above all honest.

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    Dealer Response

    Hi Ron, Thank you so much for your incredible review! We are so honored to hear how confident you are in our team, as it is our goal to secure your fu...ll satisfaction and our pleasure to serve you. We look forward to continuing to provide you with the same transparent and thorough assistance for years to come!

  • 5.0 out of 5
    November 14, 2018

    You can’t find a better combination of service than Sie Kelly and John O’Donnell. I’ve been buying cars from Honda of Kingston since... 1973. Merry XMAS to all!

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    Dealer Response

    Thank you so much for your wonderful review and your loyalty to our dealership! We are so appreciative of the opportunity to serve you, and we look fo...rward to continuing to do so for many years to come!

  • 5.0 out of 5
    November 13, 2018

    Excellent service. My complaint is that one reason I bought a Honda is that we could get a loaner and not waste enormous amounts of time waiting for servicing.... Then you reneged on that agreement. I love my Honda. I love Susan and the service, but I think my next car will be with a dealer who cares about not wasting my time.

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