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Thanks, once again, to Susan Kelly who turned a distressing problem for me into a great outcome. Her knowledge, care and attention to me is so appreciated. I went out to go shopping only to find the left rear tire completely flat. I had just purchased 4 new tires a few days before. I called AAA to change the tire and went to LIA. The mechanics tried to plug it and couldn’t and Susan gave me a brand new replacement with no charge. Susan Kelly is the reason I go to LIA Honda for ALL of my servicing needs. She saved the day!
Thanks to Honda.
Went in for a regular service. Dealt with Rob Munson who was very professional and courteous. Service was performed in a very brief period of time. Also shout-out to Sue who I've known for several decades while I've owned Hondas. She is an asset to your business. Five stars for Honda, Rob & Sue.
Julie, Thank you so much for your excellent review! We are so appreciative of your continued business, and we are pleased that our team could consistently be of valuable assistance to you! It is our pleasure to serve you, and we will certainly provide you with nothing less than the same quality service in the years to come!
Going out of their way to help!
Susan went out of her way to make my visit worthwhile. I was there for not only for oil/lube, but also for inspection. The problem was that it needed a new battery, and would need to be driven at least 20 miles before I could get my inspection sticker. Sue arranged to keep the car overnight so she could find someone to drive the car needed miles. The next day she called me and said all was ready and that I could pick up the car. Sue remembers my name, and somehow makes me feel part of the Lia family. I feel comfortable there. The car I currently drive I got from Kingston Honda (before Lia took it over). I don't know where I'll get my next car , but I'll make sure I'll give Lia every consideration
Reuben, Thank you for taking the time to leave Susan this positive review! We are delighted that she provided you with top-notch service and got your automotive needs taken care of. It is our pleasure to serve you, and we hope for an opportunity to work with you again in the future. Safe travels!
Thanks to Sue Kelley and the people who got my Fit back...
Thanks to Sue Kelley and the people who got my Fit back to fit! Love this car and the service at the dealership- just wish Honda would stop discontinuing my favorite cars!
Thank you so much for your 5-star review! We are so glad that Sue and the team could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Service Department is very well run and organized. From...
Service Department is very well run and organized. From reminders, ease of scheduling and personalized service, it is top notch. Always a warm greeting and friendly and professional staff.
Mimmy, Thank you for taking the time to leave us this 5-star review! Providing quality and efficient service is always our goal, and we are delighted that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
I want to thank Sue Kelly and the service technicians who...
I want to thank Sue Kelly and the service technicians who keep my Element on the road! Very pleased with service!
Thank you so much for your wonderful review! We are so glad that Sue and the team consistently provide you and your vehicle with exceptional care! It is our pleasure to serve you. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service!
Susan Kelly is an excellent service representative. This...
Susan Kelly is an excellent service representative. This was my first of hopefully many professional experiences with Susan and Lia.
Martin, Thank you for taking the time to leave Susan this wonderful review! We are so glad that she provided you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We look forward to providing you and your vehicle with our best care in your visits to come!
Quick service, easy to make appointments and great...
Quick service, easy to make appointments and great waiting area! Not pushy! Appropriate car repairs!
Thank you for your 5-star review! Providing quality and efficient service is always our goal, and we are glad that our efforts could meet your satisfaction. We greatly appreciate your business. We wish you the safest of travels- on behalf of the entire team!
I have been working and staying in Kingston for the last...
I have been working and staying in Kingston for the last two months . On the weekends I return home. It’s a 100 mile drive back. I scheduled an appointment with my mechanic for Saturday morning. As luck would have it, I stayed in Kingston through the weekend. Just as well, my 2011 Honda Pilot was in no condition for that long drive. Even though my car is out of warranty, I only trust a Honda dealer, other than my own mechanic. I called LIA Honda on Thursday afternoon and was fortunate to Doran with Rob Munson. Rob assured me he would take good care of my vehicle and communicate every move. Rob provided reasonable pricing and excellent service. I dropped my beloved Pilot off by 7:30 AM, and was able to pick it up by 2:30 PM. It was just what I needed. Rob advised me all the way through, and thoroughly professional. If you need service at LIA Honda, make an appointment , and ask for Rob. You will be completely satisfied . Thank you , Rob!
Thank you for taking the time to leave us this excellent review! We are so glad that Rob took great care of you and your automotive needs! He will be honored to know that you deeply valued his service and that he earned your kind recommendation. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future.
Lia Honda of Kingston has been good to us during and...
Lia Honda of Kingston has been good to us during and after our purchase of a 2020 Honda Pilot. Susan Kelly is and always has been extremely good at her work and we have been dealing with her many years with many cars purchased there.
David, Thank you so much for your wonderful review! We are honored by your continued business, and we are so glad that Sue and the team could consistently provide you with the 5-star service that you so much deserve! It is our pleasure to assist you and your automotive needs in anyway possible. We wish you the safest of travels until we meet again.