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Mazda of Kent

(727 reviews)
Visit Mazda of Kent
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
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2021 consumer dealer award

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New (330) 542-6504 (330) 542-6504
Used (888) 399-3376 (888) 399-3376
Service (888) 347-5647 (888) 347-5647

Inventory

See all 191 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2017.
Welcome to Mazda of Kent. We appreciate the opportunity to earn your business and we are committed to helping you find your next new or pre-owned vehicle. Shop our extensive online inventory of vehicles view regional manufacturer incentives and browse our current purchase and lease offers here. At every dealership you'll find helpful and knowledgeable professionals who can guide you through the selection process.

We guarantee a friendly relaxed showroom experience.

Service center

Phone number (888) 347-5647

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 15 employees View less employees

Reviews

(727 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Kent from DealerRater.

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The staff at the dealership are welcoming.

The staff at the dealership are welcoming. The dealership is clean and offers a comfortable sitting area for waiting customers. It also has snacks and beverages too.

The staff at the dealership are welcoming.

The staff at the dealership are welcoming. The dealership is clean and offers a comfortable sitting area for waiting customers. It also has snacks and beverages too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Thanks Chris for an effortless & amazing experience.

Thanks Chris for an effortless & amazing experience. If I had to do this all over again, I’d ask for you to assist me. Chris is very knowledgeable, kind, courtesy, patient & all around perfect person to do this purchase with. At no time did I feel like a number or pressured to make a purchase. Chris listened to my must haves and I ended up more amenities than I thought I’d have. Thank you again Chris!

Thanks Chris for an effortless & amazing experience.

Thanks Chris for an effortless & amazing experience. If I had to do this all over again, I’d ask for you to assist me. Chris is very knowledgeable, kind, courtesy, patient & all around perfect person to do this purchase with. At no time did I feel like a number or pressured to make a purchase. Chris listened to my must haves and I ended up more amenities than I thought I’d have. Thank you again Chris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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This is a modern and clean dealership with very friendly

This is a modern and clean dealership with very friendly staff! We test drove two cars and purchased one of them.

This is a modern and clean dealership with very friendly

This is a modern and clean dealership with very friendly staff! We test drove two cars and purchased one of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The Kent team was outstanding.

The Kent team was outstanding. Dennis was a tremendous help. He was persistent on my behalf; he's a good listener and makes the buying experience less stressful and less complicated. He is extremely knowledgeable and great at his job. Jacob was patient and clearly explained the financial process to this novice. Jeremy has my eternal gratitude for making it all possible.

The Kent team was outstanding.

The Kent team was outstanding. Dennis was a tremendous help. He was persistent on my behalf; he's a good listener and makes the buying experience less stressful and less complicated. He is extremely knowledgeable and great at his job. Jacob was patient and clearly explained the financial process to this novice. Jeremy has my eternal gratitude for making it all possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thank you for everything!

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Great environment at this dealership, especially with our

Great environment at this dealership, especially with our salesman Tyler Kelly. He was very patient and very helpful. He helped me feel very comfortable with deciding on my vehicle and was very thorough with explaining everything. Tyler made it feel like we were family. If you go to get a car, do yourself and favor and have Tyler as your salesman.

Great environment at this dealership, especially with our

Great environment at this dealership, especially with our salesman Tyler Kelly. He was very patient and very helpful. He helped me feel very comfortable with deciding on my vehicle and was very thorough with explaining everything. Tyler made it feel like we were family. If you go to get a car, do yourself and favor and have Tyler as your salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Very friendly.

Very friendly. Good experience. Zach was very professional. A little slow sat paperwork but it was a Saturday and busy.

Very friendly.

Very friendly. Good experience. Zach was very professional. A little slow sat paperwork but it was a Saturday and busy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Fantastic from start to finish.

Fantastic from start to finish. Very thorough knowledge of options and features of the vehicle.

Fantastic from start to finish.

Fantastic from start to finish. Very thorough knowledge of options and features of the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Friendly knowledgeable staff who go above and beyond to

Friendly knowledgeable staff who go above and beyond to accommodate their customers. Tyler was especially helpful and easy to work with!

Friendly knowledgeable staff who go above and beyond to

Friendly knowledgeable staff who go above and beyond to accommodate their customers. Tyler was especially helpful and easy to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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If you're expecting to be helped, don't be surprised if

If you're expecting to be helped, don't be surprised if you don't get the help you need. From here or elsewhere. I had work done and it was under warranty. I was told it wasn't but would honor it, cool. Then had the work done and all was great until my next oil change. My work is under the technical bulletin 01-006/23. Mazda Customer affairs told me that they get complaints about this type of a leak all the time. Now, I went to the dealer for the second time for the same active leak that I saw in my driveway....they "fixed " it and then threw a code for the solenoid under that TSb of 01-004/23. fixed it cool.This is not the issue. The timing cover is. I saw the gasket when the NEXT time I saw oil on my drive way and for my oil change for a THIRD time. Each time they changed the oil sticker and mind you the tech prints it out- when I took it for the warranty for the timing cover gasket. For the third and final time. I had my oil done and they didn't change the sticker this time for the oil change I PAID for and the "warranty" work done. Something is off and now I am not sure if it was even done. Perhaps they did but how do I know as my faith is broken with the last issue of having the SAME ISSUE done yet again. I do not recommend. I tried to have a positive attitude and give them the chance to make it right but my money will be spent elsewhere and with a different brand as Mazda didnt seem to want to help me. I am very sad that things went this way with the dealer, the car and with Mazda. I had more faith in people and the brand and expected better than this. Lesson learned. Ps: this only reflects service not Sales. They especially Ron- are great.

If you're expecting to be helped, don't be surprised if

If you're expecting to be helped, don't be surprised if you don't get the help you need. From here or elsewhere. I had work done and it was under warranty. I was told it wasn't but would honor it, cool. Then had the work done and all was great until my next oil change. My work is under the technical bulletin 01-006/23. Mazda Customer affairs told me that they get complaints about this type of a leak all the time. Now, I went to the dealer for the second time for the same active leak that I saw in my driveway....they "fixed " it and then threw a code for the solenoid under that TSb of 01-004/23. fixed it cool.This is not the issue. The timing cover is. I saw the gasket when the NEXT time I saw oil on my drive way and for my oil change for a THIRD time. Each time they changed the oil sticker and mind you the tech prints it out- when I took it for the warranty for the timing cover gasket. For the third and final time. I had my oil done and they didn't change the sticker this time for the oil change I PAID for and the "warranty" work done. Something is off and now I am not sure if it was even done. Perhaps they did but how do I know as my faith is broken with the last issue of having the SAME ISSUE done yet again. I do not recommend. I tried to have a positive attitude and give them the chance to make it right but my money will be spent elsewhere and with a different brand as Mazda didnt seem to want to help me. I am very sad that things went this way with the dealer, the car and with Mazda. I had more faith in people and the brand and expected better than this. Lesson learned. Ps: this only reflects service not Sales. They especially Ron- are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I had a great experience buying from this dealership.

I had a great experience buying from this dealership. Tyler was knowledgeable, professional, and went out of his way to help me out with buying my car! I would recommend this dealership to anyone!

I had a great experience buying from this dealership.

I had a great experience buying from this dealership. Tyler was knowledgeable, professional, and went out of his way to help me out with buying my car! I would recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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