Northeast Auto Gallery

BUYERS BEWARE — especially if purchasing sight unseen. Get an independent inspection before buying here. I purchased a 2017 F-150 sight unseen because of their positive reviews, salesperson videos, and website promoting buying from home. Their website describes vehicles as “inspected, serviced and NEAG certified,” says they are “confident in every late model vehicle that we sell,” and describes inventory as “INSPECTED, SERVICED, AUTOCHECK CERTIFIED HAND PICKED UNITS.” Based on those representations, I felt comfortable buying remotely. I quickly regretted it. Immediately upon delivery I heard a significant startup/timing-related rattle and grinding/ticking from the front wheel. I found an oil leak, the check-engine light came on after driving about 15 feet, and the tire-pressure light was on by the next morning. The salesperson said they were unaware of these problems. I asked to return the truck. The owner refused and repeatedly emphasized it was AS-IS. When I mentioned potentially involving an attorney, he told me they have attorneys too and was confident in their contracts. I paid a mobile mechanic who confirmed the oil leak and O2-sensor-related codes. To their credit, the dealership paid to transport the truck back. Once they had it, the owner adamantly denied the problems existed. He claimed there was no oil leak, check-engine light or concerning noise and told me he didn’t know what truck my pictures/videos were from, but it wasn’t this one. I asked if he was insinuating I fabricated the evidence and why I would make this up. His response: “I don’t know. I’m not a psychologist. I don’t know why people do these things.” The scanner pictured with the codes displayed this truck’s VIN, and I had photos of oil in my driveway. After denying the oil leak existed, they ultimately replaced the oil pan/gasket to repair that same “nonexistent” leak. They also replaced one O2 sensor. I read their website statements about vehicles being “inspected” and “serviced” directly to the owner. His repeated response was that nowhere does it say “thoroughly inspected.” When I tried reading the section saying customer satisfaction is their main goal and they’ll do everything possible to provide a positive experience, he became angry and talked over me. He also told me nowhere in his contract guarantees I’ll be happy with the vehicle —essentially, the contract says I’ll get a truck, and “you got a truck.” When I got the truck back, the oil leak was fixed, but the check-engine light returned on my FIRST drive. At highway speed the front end shook severely around 65 mph. A tire shop found significant irregular/cupped wear plus a nail in a non-repairable location. Within my first few weeks, I’ve replaced all four tires and now have to put the truck back in the shop for the recurring check-engine light, suspected vacuum-related front hub grinding, and a parking brake that doesn’t engage. I don’t expect a 2017 truck to be perfect. I DO expect obvious problems like an active oil leak, warning lights, bad tires, abnormal noises and a nonfunctional parking brake to be caught before a vehicle advertised as “inspected” and “serviced” is shipped. To be fair, they paid to transport it back, fixed the oil leak and attempted to address the CEL. I’ve acknowledged that because I’m sure it will be emphasized in their response. Getting that help required repeated arguing, documentation and outside mechanics. Whatever rebuttal the owner posts below, please don’t let it make you dismiss this experience. I’ve attached screenshots of the dealership denying problems along with photos and diagnostic evidence of issues they said they couldn’t reproduce. Multiple independent mechanics have evaluated these problems. The best example is the oil leak they denied existed but ultimately had their own mechanic repair. Don’t blindly take my word or theirs. Verify the vehicle yourself. Get an independent inspection, drive at highway speeds, scan for codes, inspect the tires/bra

My wife purchased a 2015 audi Q5 from this dealership put $1300 down was told the vehicle had been maintenenced and a oil change was done. I less than a 1000 miles have had to add 5 quarts of oil to it and oil change message has came on. When speaking with the owner Eric he states isnt his problem contact Audi dealer they made it. When I contacted Audi they said that it is a pre-existing issue the piston rings are sticking and would cost roughly $1800 to fix and Eric still says not his problem they test drive all cars 20 or 30 miles before selling. This owner is horrible and needs investigated for selling lemon vehicles and his customer service is extremely poor.

Sold garbage auction vehicles. Frames rotted on truck. Was unsafe to drive from the get go, should never have been sold. If consumer protection laws existed in the states they would be out of business

I had a fantastic experience at this dealership from start to finish. The staff was knowledgeable, friendly, and truly listened to what I needed in a vehicle. The buying process was smooth and transparent, with no pressure or surprises. I highly recommend them to anyone looking for a hassle free car buying experience.

I had a great experience purchasing my new car here. Very knowledgeable and patient staff. Would highly recommend

Attention Buyers beware. Anyone about to buy a car from northeast auto gallery. They are lairs, scammers and will smile in your face to sale you a lemon. My husband and I just bought a vehicle from them. Everything was OK until 3 days later and my check engin light came on. They did fix it. But I got it back and then not even a week later my power steering is acting up and my check engin light is back on. I do belive Eric the service manager know about these issues plus this was his personal vehicle he was selling. Jen is incharge so there is no way that she was unaware of what was going on with that truck. Please don't let them take you for your money. Do not buy from them. 1

A great experience! We purchased a 2020 Nissan Sentra all done online. The whole process was super easy and efficient. Jen and Nina were very quick to respond to all my messages. We chose to have the car delivered since we were 3 hours away. Once we got the car, there was an issue with it. We ended up having to take it to a dealership and have some rear sensors replaced. I contacted Eric who then sent us a check for the repair. Northeast Auto Gallery is an amazing dealership and we would 100% purchase from again.

Purchased my first Audi A3 here a month ago, and so far, I've had no issues at all. The service was excellent, and Jen helped me out with financing through my own credit union, so I didn't need to go through a financing application with other companies. They provided me with an AutoCheck before the purchase and told me everything they knew about the car. Couldn't be happier with my purchase!

This summer I had the pleasure of purchasing a car here, and I am truly impressed with the exceptional level of service I received. Both Jen and Nina were incredibly attentive, taking the time to understand my preferences and requirements. They guided me through their inventory with patience and expertise, ultimately suggesting a car that perfectly aligned with what I was seeking. Furthermore, the owner provided a significantly better value for my trade-in compared to other dealerships and businesses. I am very grateful to their team for assisting me throughout the purchase process, from navigating financing to addressing all of my questions.

I purchased my Mercedes-Benz S550 from Northeast Auto Gallery and I need to share how exciting an experience this was - such a smooth and professional buying process with the entire sales team! First time buying a car online... Jen, Nina and Eric - True Professionals! The car was as advertised, simply beautiful and it was delivered right to my driveway. Thank you guys for EVERYTHING!! Dennis L. Pounds, CEO Qcentric Incorporated