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Brought our vehicle for service at the service center. Dealt with Marcy and service manager Albert, even though they never really helped. A/C repair was... needed on our vehicle, they diagnosed it as compressor issue and quoted us $984 for replacement and repair. They kept our vehicle for 3 weeks and during that time, we never got any updates or new information on the vehicle. We would call them numerous times, most times no one would answer and when they do answer, they pass us around from one person to another, saying they don't know anything about the vehicle. They would then say someone would call us back, then rarely did. In the span of 3 weeks, we only had 3 call backs. Today, they say the car is ready and repair is finished. We paid for it in full, drove off, A/C still was not working. We drove it around a bit thinking maybe it just needed to kick in. After 30 minutes,still same result, A/C still not working. We brought the car back, spoke with service manager Albert. Now he claims that the issue is now the condenser, even though they did not run the car under diagnostic or even open the car again. They just conveniently knew it was the condenser and now THAT also needed to be replaced and repaired. He quoted a price of $750. This is ridiculous service. Unprofessional, untimely, and Albert still did not acknowledge that they did anything wrong or that their service was untimely. 3 weeks for a repair that never resolved anything and now conveniently we need to pay for extra things to really "repair" the A/C. I do not recommend this place. If only I had read their previous low ratings, I would have not taken my vehicle here in the first place. We brought the car for A/C repair, 3 weeks later the A/C still isn't working and we lose $984. Never update or keep in touch with their customers. Terrible customer service, terrible timeline, just looking to add more fees and charges and add more repairs. They misdiagnose and later add more charges and more repairs. Take your car elsewhere. Same your money for a company that really does repairs and values their customers.
Do yourself a favor if you live in the RGV- go to Charley Clark or Burt Ogden Chevy..... I had the worst customer service of my life- if you want to be... lied to and ignored, Fiesta Chevrolet is the place for you!!!
If I could rate this a 0 I would. Buying a car is not bad, it's when you need repairs or any type of service that you will have problems. I would not... recommend this place to anyone
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (956) 465-0829 to discuss your concerns, as your satisfaction is of utmost importance to us.
Day 62, and I still don't have the second set of keys to my new $23,000 car. Quick to make the sale, terrible post sale service.
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Fiesta Chevrolet (956) 465-0829 at your earl...iest convenience so we may further assist you in working towards a resolution.
Jonathan, service advisor, was very courteous and professional.
Customer service was very good. They always provided better solutions for our happiness. Facility and vehicles were very clean and well organized.
Awesome experience! Love the the fact that they offer loaners if you need one and also have a shuttle van driver to take you any where you need to go.
Customer service is always the best and thr service department is always putting us the clients first before anything else, and making sure we are ok and... comfortable, while our vehicle is getting work done.
Friendly and professionalism. Service manager was real polite and service writer waited on me quickly and was very professional. Will continue to take... all my vehicles to get them service and repair if needed.
The fast service and really nice people awesome job performance super clean and very generous and hardworking people the quality of the repairs