Rusel Felts Motor Company

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
84 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 14, 2020

    Greetings. My name is Dominic Rivera. My family and I had the pleasure of doing business with the folks at Rusel Felts Motor Company. Long story short,... I lost my vehicle due to extensive hail damage and I was in the market for another vehicle. I was in the market for a truck to be exact. I wasn't in a hurry to buy, but if I came across a good deal I definitely wanted to be ready. After looking for a few weeks at local dealers I wasn't coming up with any trucks that were really in my price range or that were catching my eye. I found RFMC through a website with my bank so I decided to take a look. I found a truck that caught my eye but the price wasn't really appealing. I went ahead and made an appointment to see the truck. I spoke to John a few times via text and he would send me updates till the day of our appointment. We finally made it to the appointment and we were able to take the truck on a test drive. The truck was exactly what I was looking for, a Silver Toyota Tundra 4x4! The truck drove amazing but I still wasn't sold on the price. We came back to the office and John gave us a price breakdown and we spoke to Joey, the finance manager. As much as I liked the truck, I will be honest, I wasn't sold on the price. Joey really did some number crunching and took the time to break down some prices even further. He was able to give us a deal that we couldn't pass up! Joey really took the time to explain pricing and we were able to end up where' we wanted to be price-wise. We closed out on the deal and we had an AMAZING conversation afterward. This appointment with RFMC was a blessing and we give all praise to our Heavenly Father through Jesus Christ. Rusel, thank you so very much!!! You topped off the gas tank before we left, that action in itself speaks so much! We know you did not have to do that, but you did and that is what you call customer service. You showed us your heart and how much your customers mean to you. For anyone looking for a great used car I definitely recommend looking into RFMC! The cars on their lot are well maintained and more importantly, they really make you feel like family! Their professionalism, courtesy, and attention to customer service is exceptional!!! God bless you and your families!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 6, 2019

    I was treated well, and fairly. Found a good deal on a Ford F-150. The entire experience was the best I have ever had. I will definitely go to Rusel Felts... the next time I am purchasing a used vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 31, 2015

    Joey was great, no pressure, made the car buying experience as pleasant as possible. Would definitely do business again with them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2018

    John, Rusel, and Joey were all so warm and welcoming in a genuine way. We didn't experience the typical impersonal business like we usually do when purchasing... a vehicle. They were humble and friendly and made us feel like we've known them for a long time. The price was well below book out and they gave us top dollar for our trade-in. All their vehicles on the lot are in pristine condition. This is definitely not your typical big city dealership! The lot is surrounded by large shade trees. We will always come here first in our future vehicle purchases.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2017

    We had a Great Buying Experience. Came in and tested and purchased the car in less than 45 minutes.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 19, 2017

    Kieth and Joey were very helpful and friendly. They worked to find me the vehicle I wanted. I've bought 2 other cars from Rusel this one makes #3.... I will return when I need another.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 19, 2017

    I found the car I wanted online, for a great price, and buying it couldn't have been easier or more pleasant. I'll start my next car search here, and... will recommend Rusel Felts to others.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2017

    Jim and Joey were friendly and helpful. I came and saw a Mercedes GLK and bought it the same day. I would recommend and they have great inventory and staff.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 4, 2017

    Found a car on line. Went to Rusel Felts dealership. Cesar was very friendly, answered all of ower questions. Wife got a newer car. Don't hesitate go see... Cesar at Rusel Felts.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 2, 2017

    Went looking for a used Mustang. Being honest I wasn't sure about the place when I first pulled up. Not a flashy dealership which turned out to be their... style apparently. Very humble in my opinion. Not pushy at all and very fair KBB on first trade offer. Will be going here again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews