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Great experience , good facilities, good customer. service
After shopping for 3 months Chapman Paloverde was my second stop.. and Happy to say my last stop.. Adrian Franco was very frenidly, aprochable, and professional..... easy to work with. I recommend you shop at Chapman Pablo Verde in Tucson Az
I received nothing but amazing customer service.. every employee that I spoke to with my visit while shopping for my new car was excellent, Adrian Franco... was my sales person, if you're shopping for a new or used car.. make Chapman Paloverde your first stop, I promise your experience will make it your last stop while shopping for a New vehicle.
I went to the used dealership with the intent of shopping for a used small pickup. Both the manager and sales representative were most friendly, helpful,... knowledgeable, and professional. The visit was conducted in a very informal friendly atmosphere with no pressure. I was most impressed and told my wife who leased a new car from the Automotive Group.
Chapman business practices are by far the worst I have ever had the dishonor of dealing with. I purchased a SUV about 6 months ago from them. At the time... that we test drove it there were a couple things that were noticed. I was told that I could take a look at them and promptly bring it back if there were any issues discovered. Week 1 with the truck, AWFUL sound coming from the back end but only when cold as well as a clunk in the front end. I brought this up to them twice, left it there for 2 days so they could witness it themselves. Basically at the end of it I was told I was full of it and there were no issues. After doing some of my own research I learned that the incorrect fluid was used in the rear differential, $50 and an hour of my own time and the issue was fixed. For the front end clunk, parts had been pulled from the truck and there are bolts in the subframe that are rattling around, this is a painfully obvious sound. To claim to not hear it at all is just ridiculous. As time has gone on I realized more and more that these cars are simply masked to make it off of the lot with huge underlying issues. Water pump failed with 5K miles. All struts are blown. Front brakes were nearly gone. Tie rods needing replaced. Transmission desperately needing serviced. I have never bought a car from any dealership that needed just routine maintenance so badly. It was my error for not really digging into it as I should have beforehand, but the idea of a dealership is trust. To make matters worse, I end up discovering that I know someone who works for the Chapman Auto group. When they found out that I purchased a vehicle from them, the only response I got was "Why on earth would you buy from them?!" The employee went on to tell me that they have a reputation for covering flaws just to clear their lot, and that they would not recommend anyone buy a vehicle from them. I regret the day I purchased this vehicle, I have had to replace something at least once a month for the past 4 months now. I’m making payments on something I have to continue to drop money into regularly to keep running. It’s absolutely ridiculous.
The car I wanted was sold before they could process me into that car, a week or so later I got an email from CarGurus for the car I thought was sold. I... called the dealership, they patched me through to the manager and he is very kind, sometimes we just can't get the financing. I hope my loan is adequate with my bank, but whether I get the car or not, this company is reputable in not wasting your time (when it is sold, it is sold), but if the car doesn't sell, they have a service that contacts you quickly to let you know if it is available again. When you want a certain car, this works. I might get it or not, but for sure, these guys are professional. If I get the car, I'll come back and give you the update. They are processing my RoadLoan with Santander Bank, at least I got a pre-approval. It just works to have the money in hand, so the dealer knows what I have to spend, if it's meant to be, I will no doubt have the car that I need.
they helped me get financed on a newer chrysler 300 when i thought i coudn't get financed they where very helpfull and they gave me a good deal. never... have had any problems with my car everybody was very understanding with our situation. we will be going back to buy our next vehicle
I had bought a car, a week later the latch in back broke, making the sensor go off that rear was open, took it in and they said NO MY WARRANTY DID NOT... COVER THAT! I would HAVE TO GO TO CHEVY DEALERSHIP. Really! Then my power steering pump goes out! They fixed it. Turns out they replaced it with a defective one! Had to go back AGAIN!!! This time it had to be towed!! Now 3wks in to my new vechical, the alternator is going out, take it in they tell me THEY WONT FIX IT TILL IT ACTUALLY BREAKS!! OKAY SO WHAT IM SUPPOSE TO STAY STRANDED ON THE SIDE OF THE ROAD OR WHAT?? THE NERVE OF THE MANAGER HE TELLS ME OKAY WE WILL FIX IT BUT AFTER THAT "WE ARE DONE" WOW!!! NOT EVEN 3 WEEKS DOWN THE ROAD. NOR CLOSE TO MY 3000 OR 3MONTH WARRENANTY!!OVER AND ALL I WOULD NEVER GO BACK TO CHAPMAN NOR ENCOURAGE ANYONE ELSE TO!
We wanted a specifically equipt CR-V and told it was on order and would be in the following month. When we didn't hear from the dealer in a month I called... back and talked to the sales manager. He checked his computer and told me that the promised vehicle had never been ordered, and wasn't in the pipeline to be delivered. We went to a dealer in Phoenix and had the requested vehicle in a week. My complaint was not with the service, but that we were lied to at Chapman Honda.
Found what I wanted, negotiated over the phone, vehicle was just as pictured and promised, very happy with my purchase. Good dealership and staff. A