Reviews
The courteous, supportive staff made this car buying
The courteous, supportive staff made this car buying experience easy. I highly recommend this dealership
The courteous, supportive staff made this car buying
The courteous, supportive staff made this car buying experience easy. I highly recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Salesman only wanted ti hep while making sale and now
Salesman only wanted ti hep while making sale and now will not return calls or respond
Salesman only wanted ti hep while making sale and now
Salesman only wanted ti hep while making sale and now will not return calls or respond
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Have had a bad experience with different things at this
Have had a bad experience with different things at this dealership. Was told we could get lower insurance with using one of their brokers. Insurance policy is being canceled because he was not an authorized agent for progressive Insurance.
Have had a bad experience with different things at this
Have had a bad experience with different things at this dealership. Was told we could get lower insurance with using one of their brokers. Insurance policy is being canceled because he was not an authorized agent for progressive Insurance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
I recently worked with Roundtree on a trade.
I recently worked with Roundtree on a trade. The deal went well after explaining where I needed price and payment to be they were able to make it work. I felt they really went to bat for me to get my business. They mentioned they could get a vehicle from any Morgan group auto. Unfortunately a week later I tried following up to make a second purchase after finding a Vehicle in network and never received a call or text back despite reaching out to salesman and Used Car Manager multiple times. The lack of follow up push my rating to fair and show little support after initial sale.
I recently worked with Roundtree on a trade.
I recently worked with Roundtree on a trade. The deal went well after explaining where I needed price and payment to be they were able to make it work. I felt they really went to bat for me to get my business. They mentioned they could get a vehicle from any Morgan group auto. Unfortunately a week later I tried following up to make a second purchase after finding a Vehicle in network and never received a call or text back despite reaching out to salesman and Used Car Manager multiple times. The lack of follow up push my rating to fair and show little support after initial sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Fred, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to make this up to you. Please contact our manager, Daniel Gonzalez at (386) 752-5050 so we can make your experience a positive one.
I’ll salesman did a great job.
I’ll salesman did a great job.The process was easy.we enjoyed doing business with yall
I’ll salesman did a great job.
I’ll salesman did a great job.The process was easy.we enjoyed doing business with yall
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bekafrazier31, we are so pleased you enjoyed your visit to Rountree-Moore Nissan!
Being a single woman shopping for a vehicle I felt
Being a single woman shopping for a vehicle I felt totally taken advantage of from the extremely high PPP that I didn't get anything for as far as telling them I did not need a tag I already had one and they gave me a new tag the whole ordeal
Being a single woman shopping for a vehicle I felt
Being a single woman shopping for a vehicle I felt totally taken advantage of from the extremely high PPP that I didn't get anything for as far as telling them I did not need a tag I already had one and they gave me a new tag the whole ordeal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dwallen46, we regret to hear that you had this experience with us. Here at Rountree-Moore Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (386) 752-5050 to discuss ways we can better serve you in the future.
Willing to make good deals with you well please with the
Willing to make good deals with you well please with the service I received would recommend to anybody
Willing to make good deals with you well please with the
Willing to make good deals with you well please with the service I received would recommend to anybody
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Gpotts61, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rountree-Moore Nissan!
Took advantage of my wife on a car purchase.
Took advantage of my wife on a car purchase. Charged 5k over internet price and ensuring it would be taken care of but didn't..BE EXTREMELY CAREFUL
Took advantage of my wife on a car purchase.
Took advantage of my wife on a car purchase. Charged 5k over internet price and ensuring it would be taken care of but didn't..BE EXTREMELY CAREFUL
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Bryannelson13.bn, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I will send this to a Manager to review and contact you if that is okay?
This was the worst, most stressful consumer purchasing
This was the worst, most stressful consumer purchasing experience I have ever had - even though we paid cash. This was very surprising considering the reviews posted online. We were told by the manager Andrew that wiring funds between our bank and Rountree was not allowed - not true. Andrew said the concern was fraud. I asked for documents on the purchase of my new car - Jayden said they would be on a thumb drive - I asked for a printed copy as well. The money was wired, once the funds were sent, we were told that Rountree had no phone number to verify if the funds were received so they could not verify we just had to wait. We called both the salesperson Jayden and the manager Andrew several times and they never returned our calls. We were totally disrespected by the staff at Rountree. I was told 3 different times that my new car was on the way to be delivered to my workplace - which was not true - I was left with no way home. The car was finally delivered 5 hours after it was originally promised and without the documents for the purchase of the car. I spoke with Dallas Humphries and asked him to be sure that Jayden bought me the documents for the purchase of my new car. He came with Jayden to deliver the car when I asked him for the sales documents, he said he never told me Jayden would bring them. He then promised before witnesses that he would overnight the documents for the purchase of this car - I still have no documents.
This was the worst, most stressful consumer purchasing
This was the worst, most stressful consumer purchasing experience I have ever had - even though we paid cash. This was very surprising considering the reviews posted online. We were told by the manager Andrew that wiring funds between our bank and Rountree was not allowed - not true. Andrew said the concern was fraud. I asked for documents on the purchase of my new car - Jayden said they would be on a thumb drive - I asked for a printed copy as well. The money was wired, once the funds were sent, we were told that Rountree had no phone number to verify if the funds were received so they could not verify we just had to wait. We called both the salesperson Jayden and the manager Andrew several times and they never returned our calls. We were totally disrespected by the staff at Rountree. I was told 3 different times that my new car was on the way to be delivered to my workplace - which was not true - I was left with no way home. The car was finally delivered 5 hours after it was originally promised and without the documents for the purchase of the car. I spoke with Dallas Humphries and asked him to be sure that Jayden bought me the documents for the purchase of my new car. He came with Jayden to deliver the car when I asked him for the sales documents, he said he never told me Jayden would bring them. He then promised before witnesses that he would overnight the documents for the purchase of this car - I still have no documents.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Kpatrick, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Know that this will be sent to our GM for review. Did you ever receive the paperwork? If not, please email be directly at rcrews@morganautogroup.com and I will see if I can help with this. Please accept our apology for the mistakes that have been made with your purchase experience.
Very positive experience.
Very positive experience. I worked with Moises and he was very welcoming, as was everyone else. They didn’t waste my time and got me in and out very quick. Hands down the most positive car buying experience I’ve ever had! Will be going back for any future vehicles
Very positive experience.
Very positive experience. I worked with Moises and he was very welcoming, as was everyone else. They didn’t waste my time and got me in and out very quick. Hands down the most positive car buying experience I’ve ever had! Will be going back for any future vehicles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Emcarter865, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.