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Tru West Auto Center

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sale person Calib (Roger) was very polite and work with

Sale person Calib (Roger) was very polite and work with us on what we wanted to purchase. We did not feel pressured on getting a vehicle. If I need anything or another vehicle Calib would be the person I would want to work with. Thank you for our new vehicle. Keep up the nice work.

Sale person Calib (Roger) was very polite and work with

Sale person Calib (Roger) was very polite and work with us on what we wanted to purchase. We did not feel pressured on getting a vehicle. If I need anything or another vehicle Calib would be the person I would want to work with. Thank you for our new vehicle. Keep up the nice work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst place for your car

I was traveling thru Utah, I had an accident, that results two my front tires was damaged, and one rim bender. I towed my car to Cortez Dodge dealership. I own Dodge Durango. Was early Saturday, so I wait till 10am to go to dealership and ask for help. I hear that service is closed on Saturday. I explain that I’m from Phoenix and it’s an emergency. Nobody cares. I replace one tire with my spare, and asked if they can sell me one spare, or help anyway. They not even ask me if I want a bottle of water, watching me thru windows, when I replaced my tires myself. Not even offer any help. -10 stars if possible. Lazy people with no intention to help. I’ll share that message on all social media! Tire Max shop from Cortez help all the way. So if you need help I suggest to go to them instead this dealership.

Worst place for your car

I was traveling thru Utah, I had an accident, that results two my front tires was damaged, and one rim bender. I towed my car to Cortez Dodge dealership. I own Dodge Durango. Was early Saturday, so I wait till 10am to go to dealership and ask for help. I hear that service is closed on Saturday. I explain that I’m from Phoenix and it’s an emergency. Nobody cares. I replace one tire with my spare, and asked if they can sell me one spare, or help anyway. They not even ask me if I want a bottle of water, watching me thru windows, when I replaced my tires myself. Not even offer any help. -10 stars if possible. Lazy people with no intention to help. I’ll share that message on all social media! Tire Max shop from Cortez help all the way. So if you need help I suggest to go to them instead this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Beware

took my car in 6/16/2020 the last time I will go back there. For 2 years I took my car in several times a year something was not right, each time they said nothings wrong. I looked up reviews for reliable dealers and scheduled appointment for maintenance I knew it needed they went above and beyond and fixed my 2 year old problem in a few hours beware of these kind of business in small towns The service I got was uhh ok hurry up bye call u when it’s done before I could even finish explaining what Nedone.

Beware

took my car in 6/16/2020 the last time I will go back there. For 2 years I took my car in several times a year something was not right, each time they said nothings wrong. I looked up reviews for reliable dealers and scheduled appointment for maintenance I knew it needed they went above and beyond and fixed my 2 year old problem in a few hours beware of these kind of business in small towns The service I got was uhh ok hurry up bye call u when it’s done before I could even finish explaining what Nedone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

We have had great customer service,and repair service in the New Country Auto shop. We have both our vehicles worked on there and they have always served us right! Great place, and friendly people.

Great Service

We have had great customer service,and repair service in the New Country Auto shop. We have both our vehicles worked on there and they have always served us right! Great place, and friendly people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New country sucks

I bought a brand new car from this place hasn't been starting for 6 months had towed to there shop several times and still not fixed there exact words it has to get worse before we will help u it's a brand new 2017 Patriot bought wth 0 miles only at 20,00 now still not starting either did it today

New country sucks

I bought a brand new car from this place hasn't been starting for 6 months had towed to there shop several times and still not fixed there exact words it has to get worse before we will help u it's a brand new 2017 Patriot bought wth 0 miles only at 20,00 now still not starting either did it today

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service. good honest people

I bought a beautiful Jeep from this dealership and they were great to work with. They go over everything and want you to be happy no tricks just good honest people. I love my jeep! Come see this dealership. They will take care of you!

great service. good honest people

I bought a beautiful Jeep from this dealership and they were great to work with. They go over everything and want you to be happy no tricks just good honest people. I love my jeep! Come see this dealership. They will take care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience at New Country

We had a stress free experience when purchasing our new to us vehicle. No high pressure sales pitch, trade in offer was over blue book trade value and price of our vehicle was very reasonable compared to similar vehicles at other dealerships. Jamie was great and this was the easiest car purchase we've ever made.

Great experience at New Country

We had a stress free experience when purchasing our new to us vehicle. No high pressure sales pitch, trade in offer was over blue book trade value and price of our vehicle was very reasonable compared to similar vehicles at other dealerships. Jamie was great and this was the easiest car purchase we've ever made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Kim, It was a pleasure working with you! So Glad we could EARN your business!

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