Berman INFINITI of Chicago

Extremely unprofessional. I worked with sales manager Jeff Strouse. Very rude and arrogant. Stay away

Seldom, if ever, do I write a review, but my experience with Dennis merits one. I was not looking forward to selling my car. Dennis made the experience worry-free and almost fun. He was professional, paying close attention to my concerns and needs. I wish all my business interactions were this stress-free. Buying or selling, I will go to Dennis. Thank you!

*Out-Of-State Buyer Beware* I purchased an Infiniti Q50 Red Sport from Berman INFINITI Chicago in February of 2023 from out of state (IL->AZ). The experience was not ideal and I would not recommend any friends or family to purchase a vehicle from this dealership. 1) Certified Pre-Owned Guarantee Issues - As an Infiniti Certified Pre-Owned (CPO), my vehicle went under a 167-point inspection to ensure all mechanical and some cosmetic defects have been addressed before my purchase. There were 3 issues that should have been addressed with this inspection: broken driver seat leg support, tire tread depth, and a wheel alignment. The first issue I experienced was the broken driver seat leg support after a day of ownership (delivery 2/22/23 and in for service on 2/24/23). Although frustrating, my trusted, local INFINITI dealer fixed this for me free of charge under warranty. While at their dealership they did a basic courtesy vehicle inspection that gave way to the last two issues not addressed by Berman. The second issue being an AWD vehicle, it is essential for all tread depths to be within 2/32” of each other. This was not the case as one tire was 8/32” tread depth , one was 7/32” tread depth and two tires were 4/32” tread depth. This required the purchase of 4 new tires ($1,439.16). The third issue was that the vehicle needed a wheel alignment ($339.19). All three of these issues should have been addressed and fixed by Berman before the vehicle was available for sale as an Infiniti Certified Pre-Owned. 2) Poor Communication - The purchase process for this vehicle took an entirety of 20 days from start to finish (not including delivery time). The salesman Nate was extremely quick and pleasant! He provided me with ample pictures and videos of the vehicle at my request, and got me in touch with the finance department within a day or two of initially inquiring on the vehicle. There was no haggling on price as I agreed to pay the full asking price on the vehicle. Once through to the finance department, they performed a credit pull within the first 24 hours. After the financing was approved, Johnathan, Finance Manager, took multiple days to get me the documents that needed a wet signature through the mail. He was extremely unresponsive and would not be in contact with me for multiple days at a time, in which I had to reach out to him. This process took over two weeks as he delayed sending out the documents, and did not include all of the needed documents so had to re-send them through the mail again. 3) Added Fees and Packages - As mentioned previously, there was no haggling on price as I had agreed to pay the full online asking price. After the credit pull, I was then told that there were mandatory “Add-Ons” and “Warranty Packages” that would be tacked onto the price. This was not previously mentioned and I was told by both the Representative and the online webpage listing of the vehicle that all packages are optional at the buyer’s request. To add onto this, Johnathan told me that the required $1,500 cosmetic protection warranty could only be redeemed at their dealership 1,500 miles from me. 4) Damage Upon Delivery - As Nate sent me complete inside-and-out pictures of the Q50, I was able to throughly compare the vehicle for any new signs of wear that occurred during the delivery process. I expected a couple new small rock chips which there was, but on the passenger side rear of the vehicle there was a crease about an inch long along with a scratch in the paint. The delivery driver agreed that it was new damage to the vehicle by comparing his pictures, and marked the damage on the bill of lading. I am appalled that their transportation partner has sub-par reviews, multiple complains, and is not BBB accredited. They provided an end result of “we are not repairing your vehicle.” Overall, I was extremely disappointed in the lack of professionalism, poor customer service, and negative experience.

I posted my complaint re: my car two weeks ago. A lady.named A. Fific asked me to call her which I did. Matter has still not be resolved. I warn you, Do Not Buy A Car From Them!

Ryan was great literally cater to all my need bout a q50 redsport from there a month ago and couldn’t be happier truly a great experience shop with my guy Ryan

Good service, service worker very helpful, Location of facility should be moved farther north like it was on frontage road.

Never applied any of the discounts advertised on their website to my bill of service. This is the second time I've felt they wanted my money instead of my business. I will get serviced at Naperville Infinity where I purchased my vehicle in the future. When I was looking to buy my Q60, I came to this dealership twice and had to beg someone to show me a Q60. Even when they had a new one, they told me it was in the back and kept walking. After reading some of the other reviews, I guess they pick the "folks" they want to provide good service too!!

Went to service department to get a new tire. During an inspection they said that I needed a new headlight assembly that costs over 2,300 dollars. They said condensation caused the damage. There was nothing wrong with my headlight before I brought it in for service. I think the service department intentionally damaged. I asked if they could replace the headlight assembly since I’m still under Infiniti’s new car warranty. They told me that the assembly is not covered under the warranty. I asked them why wasn’t it covered and they couldn’t give me a good explanation. I forgot to mention that I purchased my vehicle from Berman’s Infiniti of Chicago. I do not trust their service department and will be taking my car to a different Infiniti dealership when I need service in the future. My name is Michael King in case Berman Infiniti wants to reach out to me and cover the cost to replace the headlight assembly on my 2018 Q60

Last few visits...Big disappointment. Former service was good. New Service dept reps now, sub par, gouging,questionable honesty?Do better Infiniti!!! New Lexus may be in my future after 17 year w/Infiniti.Oh, only 2 of the few salespeople even spoke but, I digress.

Great experience and a free car wash at the end. Ask for Angelo he’s great!