Dublin Hyundai

I purchased a 2026 Hyundai Santa Fe Hybrid Calligraphy on 9/27/2026. I agreed to a vehicle price of $48,500 with salesperson Lauren Jarvis. During the finance signing with Tommy Trevino, $895 in accessories and $495 for Portfolio Etch ($1,390 total) were included in my contract without being verbally disclosed as optional charges. I was never given the opportunity to decline these charges. General Manager Rick Nawabi refused to resolve stating charges cannot be removed once signed. Buyer beware of finance office add-ons at this dealership.

I purchased a 2026 Hyundai Santa Fe Hybrid Calligraphy on 9/27/2026. I agreed to a vehicle price of $48,500 with salesperson Lauren. During the finance signing with Tommy, $895 in accessories and $495 for Portfolio Etch ($1,390 total) were included in my contract without being verbally disclosed as optional charges. I was never given the opportunity to decline these charges. General Manager Rick Nawabi refused to resolve stating charges cannot be removed once signed. Buyer beware of finance office add-ons at this dealership.

Unprofessional bait-and-switch tactics. Avoid Saeed and Nadeel. Absolute joke of an experience. If you are a cash buyer or paying with a cashier's check, save your time and go literally anywhere else. I was dealing with Saeed and Nadeel, who originally agreed to accept a cashier's check. But the second I walked in and made it clear I was not doing an unnecessary hard credit pull, the entire vibe changed. They completely moved the goalposts—trying to claim they couldn't sell the car unless I ran my credit, or throwing out nonsensical excuses about how banking security works. Let's be clear: a cashier's check is guaranteed funds. When they realized they couldn't trap me into a predatory, back-end financing deal to hit a quota, they panicked. After wasting my time, Saeed and Nadeel couldn't handle a customer who actually understands finance and stood their ground. They literally texted me afterward saying "we won't be selling the car to you" just to get the last word and soothe their bruised egos. Shady, old-school dealership tricks at their finest. Do not trust Saeed or Nadeel with your business. Take your money to a dealership that actually understands basic banking and respects your time.

STAY AWAY - Unethical Business Practices & Refusing Refunds I have been trying to cancel my extended warranty from one year ago, only because I drive too less to meet the extended warranty range. I have contacted Tony from Finance four separate times, either in person or through email, and while they initially gave me excuses about 'forwarding to a director,' they have now completely stopped responding to my emails. It is clear they are intentionally stalling to keep my money. This is unprofessional, unethical, and potentially illegal. I am now forced to file formal complaints with the BBB and the State Attorney General. If you value your time and money, do not buy a car here. They are quick to take your money but will ghost you the moment they owe you a refund. Avoid at all costs.

My car has been at Dublin Hyundai since last Tuesday for a breakdown and subsequent recall service. The communication has been a disaster. When calling for an update today (around 5:30 PM, well before their 7 PM closing), the Front Desk staff was rude. My calls were repeatedly ignored, sent to voicemail, or actively hung up on/cut off by the dealership staff. This reflects the same terrible post-sale service from their sales team. I strongly recommend choosing another dealership

We recently purchased a 2026 Kona from Dublin Hyundai and the entire process was smooth and hassle free. The sales team was pleasant to deal with, which made our car buying experience a positive one. We will definitely consider Dublin Hyundai the next time we are in the market for a new vehicle. Cathy & David B.

I had a maintenance appointment on 11/10/25 for a oil change, check brakes (when I back up the car makes a squeaking noise), and to rotate my tires. Unfortunately, when I got home I noticed the valve stem cap was missing from my front and back tire and the oil was splashed on my windshield wipers. And the issue with my car squeaking when I back up was not resolved. The mechanic that worked on my car seemed like they were in a rush. When I called to report this I spoke to many different customer service agents they said they wrote down a note to give to the manger but I never received a call back. I was disappointed that no one got back to me or offered for me to come in to get my car inspected and to replace the missing valve stem caps.

Very bad service! We made an appointment for warranty evaluation when I got there Rahil Abed to whom the appointment was made told me their warranty person and his manager is not there and I have to come back some other day. I ask why the appointment was taken when reps are not there he said nothing he can do. He got upset when I push to get the evaluation done. The work needed is only for them to take picture and put it on their receipt so the warranty can be claimed. Worst service experience

Horrible! Called for 2 weeks to try and contact Anthony in financing. Left 3 messages at the dealership and 1 on his personal phone. NO contact. Don't know what the issue is. All I wanted to do is buy a car! My friend bought a car with him and I went with her and she got terrific service. Me??? Not the case. Don't understand. Customer service apparently is not happening.

Needed to have 2 key remote FOBs programmed but didn't know if we needed an appointment. Called service and couldn't understand person on phone. I tried to send an email but their system requires that in order for the email to be sent you must agree to getting sales calls from this dealer and from Hyundai. Is this how to treat a 15 year customer/ Never again at this dealer. I get too many sales calls as it is.