Proctor Subaru

The service I received Tuesday June 9th 2026 was far superior and quicker than my last visit on July 1st 2025. In that service visit I dropped my vehicle off, signed in, was told they wouldn't check my battery during that visit but had to go all the way back. A few days the battery failed completely, leaving me stranded. After the sign in I went to eat, returned and sat and walked around the lot and sat some more in the crowded waiting room until they brought several cars out at once near the end of the work day, easily more than 3 hours of waiting and waiting. This time I arrived half an hour later, signed in, then went to eat, and while still at lunch got texted and called by Billy that my vehicle was ready. I got back and paid my bill. This visit I never went to the waiting room, something I didn't expect. They were efficient this time, doing the same high quality of work, a nice surprise on the hottest day of the year so far.

Will was absolutely wonderful and I received no pressure from him. I bought a 2025 cross trek, with 17 miles on it. I am very happy with my new car! There is an employee who's specific job is to give you indepth information on how everything in your car works. Well I have tried to schedule an appointment with her twice, online, that works for me. Maybe it's a glitch in the self scheduling system, but for whatever reason, I still have not been able to get in to get this valuable information. Quite disappointing!

Do not buy or take your car to this joke of a dealership. Just add my negative review to one of many on this site. Our two month ordeal with Proctor is too lengthy to really go into detail but just suffice that we attempted to get Subaru North America involved. To no avail. I will not stop until I know I have left negative reviews on every site available after going through what we went through with this unprofessional and unscrupulous dealership. Don Monda didn’t even have the guts to call my husband back after “looking into “our complaint to tell us he wouldn’t be doing anything further for us. He just sent an email. What a coward and joke of a manager. Shame on Subaru and Shame on proctors.

My service experience with Proctor Subaru Service has been awful I have experienced the same issue with my 2019 BRZ for the past three. I received a recall in 2021 for the fuel pump. When I returned the vehicle because of gas fumes, I was told I did not know how to use the gas cap. However, it was acknowledged that little was known about the BRZ model. The third time (June 2022) I complained of smelling gas, it was admitted that the BRZ gas caps were defective. Yet, I was charged for a defective gas cap. The service was dismissive, condescending and simply disingenuous. I complained about being charged for a defective part and was presented an unofficial, handwritten note-no date or signature(which appeared to be torn out of a notebook) to receive a service call at no charge. I love my BRZ, but my service treatment was abysmal. What a nightmare!

In March 2022, Proctor Subaru, Tallahassee, did $1,226.22 of work on my car without authorization and that work included replacing a healthy battery, doing work I expressly told them not to do, and grossly overcharging me for things both big and small, often charging twice as much as other vendors within 5 miles.. I filed a negative review about my Proctor experience on the DealerRater website. Proctor Subaru responded as follows: "Mrs. Flagg, your service consultant, Billy Swindell, and our Service Director, Don Monda, have both tried several times to reach you. They have left several messages." That is a blatant, juvenile lie. My phone records clearly show that the only phone calls I received from Proctor were five rings with hang ups anid one message left by Swindell. I filed a similar complaint with the Better Business Bureau (BBB). Proctor began their response to BBB with another easily disproved falsehood: "...be advised we have mailed this response certified mail dated 3.17.2022." I have received no mail from Proctor, certified or otherwise, except a computer generated survey form. When I challenged Proctor's lies, they responded by doubling down on their specious deceptions. On 4/4/22, Proctor wrote "We have been trying to call and email Mrs. Flagg to help her and she will not answer or respond." I'm sorry, but that is pure hogwash!!! My phone records easily, and completely, disprove the "trying to call" part. The only email I have received from Proctor is a computer-generated survey form so there can be no record of these non-existent emails Proctor has invented. On April 12, Proctor closed out the BBB file using the oldest, most pathetic attempt at deceit in the book: "This check has been mailed." The check is in the mail? Really? Gee, I was afraid maybe the dog ate it. Proctor didn't even try to actually communicate; they just threw out garbage hoping to gaslight and distract. Every single piece of correspondence from Proctor featured at least one egregious, stupefyingly flagrant lie. Every single piece, including the original invoice they gave me at the time of the service. In my opinion, any organization that can lie that often and easily is corrupt and dishonest. Proctor has had 100 years to create a facade of customer service, but it is a sham and a hoax, based on lies. The Proctor Dealerships (Honda, Acura, and Subaru) is a small family-owned business with a small management staff. Because the company is a multi-million-dollar operation and has been in business and run by the same family for more than 100 years, I think it is reasonable to assume that the Proctors know exactly what they are doing and exactly what their employees are doing. My goal is to provide the Proctor Dealership with the opportunity to stand behind and defend the statements they made. When they can't ( and they can't) then everyone will know what a sleazy, low-rent and disgustingly arrogant organization they run. I have filed multiple complaints with state agencies that will be asking questions. My ultimate step will be to file suit in small claims court where Proctor can explain why they have no proofs. Proctor wrote lies they knew not to be true and that were derogatory to me, then they published those lies in a public forum. That is a textbook definition of libel and I am researching what legal recourses I have to make Proctor retract those harmful statements.

I bought my car at and religiously took my car to proctor subaru for service - I listened to everything they told me and did everything that was recommended. But I felt like they never listened to me, just a "dumb little blonde girl." I also started to suspect I was being told I needed work that I did not actually need yet. And so I took my car to a highly rated and trusted shop for a checkup (the "new shop"). The first thing that was brought to my attention was the fact there was not one, but THREE cross threaded lugnuts. The last person to touch those tires was at Proctor Subaru. I am out $51.64 (plus $3.87 tax) for those broken parts. The new shop did confirm that I needed new rear brake pads, as Subaru had told me at my last visit. However, contradictory to what I was told at my last visit to Proctor Subaru, the new shop said I have approx 15K or more miles left before I need to replace my front brake pads (or, with my driving, "just over a year left."). I was told by Proctor Subaru that ALL brake pads needed to be replaced immediately. Additionally, over 18 months ago (probably two years - it was before I replaced all 4 tires), I brought up the issue of noise coming from the rear driver side tire. The staff at Proctor Subaru wrote it off to road noise - made me think I was crazy for not noticing it before (umm, NO sir, it was NOT always noisy!). I even came in and test drove another 2015 forester with the exact same trim and mileage as mine at one point - and IT didn't make the same noise. The only difference, other than the color, was that IT had new tires. So I was excited to think the "road noise" would go away with brand new tires. I was disappointed when the noise was still there after replacing all 4 tires. I finally accepted that my forester just got louder with age - as Proctor Subaru kept insisting nothing was wrong. When I took it to the new shop, I never said anything about the noise, as I had grown accustomed to the noise being "normal." But I was not surprised when they told me something was wrong (as I had insisted multiple times before to Proctor). The new shop replaced the wheel bearing, and my car does not make noise anymore! They were surprised that the guys at Proctor Subaru did not recognize my complaints of noise as a wheel bearing needing to be replaced, "because it's a known issue with subarus." I am thankful the new shop caught this before a failure of the part(s) - I cringe to think what could have happened with more mileage put on a failing wheel bearing. I am super excited to be driving a QUIET car again. The new shop advised me to go back to Proctor Subaru and seek reimbursement for the parts they broke at the very least (threaded/broken lugnuts/bolts). And so I called and talked to Tony on 2/23/22. He said he had to "talk to a manager and call" me back. No call back. So I called again on 3/3 and left a message on Blane's voicemail. No return call from him either. And so I called again on 3/10 and spoke with Billy, who also said he needed to talk to a manager. On 3/15, I FINALLY got a call back from Blane, who left a voicemail asking me to EMAIL him. I was out of the country when Blane left the voicemail for me, but I emailed him as soon as I returned home on Monday 3/21. It's now Friday, and I've heard nothing. Mistakes happen, and wise men own up to them. Wise men do NOT work at Proctor Subaru.

Proctor performed repairs of $1,200+ without written authorization, including an oil change I expressly told them not to do, and replaced the whole battery instead of just the cables, even though their inspection clearly shows the battery was "healthy." The prices they charged were outrageous, often twice the value of nearby vendors ($30 for a $15 Sylvania bulb, $50 to change a tire instead of $20 to $25). The State can stop Proctor's unfair practices but only if they know what Proctor is doing. I urge everyone who feels they have been treated unfairly by Proctor to file a formal complaint with one or all of the following state agencies: Attorney General's office (866-966-7226), Agriculture and Consumer Services (850-410-3800), and DMV (850-617-2000). It is their job to investigate and punish shady car mechanics but they can't do that unless we, you and I, report the shady dealings to them. It is quick and easy and can be done online.

We used Proctor Subaru for a parts recall and got fast, friendly, efficient service. Toni helped us get a loner while we waited. Great help !

Extremely unprofessional. In process of purchasing a vehicle we were given the run around. While cleaning out our current vehicle for trade we were notified that the vehicle that we were in negotiation for was sold from under us. The sales manager pulled out words to cover them legally instead of working with us. The reason given was that because we wanted to discuss an exteded warranty the vehicle sale was not finalized. Mind you we currently own 4 vehicles from Proctor and have purchased past vehicles from Proctor. This experience has been extremely unprofessional and disheartening. I DO NOT RECOMMEND PURCHASING FROM CURRENT SALES UNPROFESSIONALS.

I bought a car from Abel in 2017. Abel got me a great deal on a 2011 Subaru Forester. I broke a rod in the motor and ended up having to pay over $5000 to replace the short block and other internals. I was told the company they get their remanufactured blocks from, has been having issues with the blocks going out in around 500 miles. Well the first one failed in around 500 miles. They fixed it without much fuss. Then I noticed a noise came back that I heard before my motor broke the first time. So I took it back, their master mechanic Steve told my father and I that my “LIFTERS” were tapping and they needed to fix it. So when I get it back again, they said they had to replace my block AGAIN. Well my forester sounded nice and normal until about the time I got home. The noise was back. I have been fighting them over this same noise that has gotten worse and worse and is effecting how my motor runs. Now the last time I tried getting them to fix the noise that shouldn’t be there, their service manager told me my car DOES NOT HAVE LIFTERS. I have ZERO confidence in their master mechanic or any of their mechanics. AJ the service advisor and Abel the salesman are the only reasons they get two stars from me.