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Import Exchange Inc.

(89 reviews)
Visit Import Exchange Inc.
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
(708) 390-3169 (708) 390-3169

Reviews

(89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Made Car Buying Easy

I just purchased a used car at Import Exchange in Everyone was so nice, educated and helpful! Michael, the general manager personally greeted me and directed me to cars that fit not only my budget but contained the list of wants and needs I was looking for. I really appreciated the extra time a salesman provided me after I bought the car to illustrate how to connect my phone. Overall, a great experience and I will definitely be recommending Import Exchange to my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Staff

I drove all they way from Madison Heights Michigan to purchase a mks, Staff was beyond amazing and made sure I had everything I needed for my trip back home! Fully detailed my mks and even put in a full take of gas for me! Would highly recommend to anybody looking for a family friendly dealership this is where you go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Disappointed

The truck advertised was beat up and on a flat. The alternative we were shown wasn't much better. Wasted trip coming at least 30 minutes in the cold.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Honest & Fair-EVERYONE is HAPPY!

Coming after work late to view a truck and they stayed open, had it ready for show, let me take my time to test drive and run my own tests overall they were patient and courteous, and answered all my questions. I didn?t think I could afford it but they made it work! I am BEYOND happy and feel confident about my purchase! They were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unconventional look, but GREAT little spot!

Don't let the unconventional look of this dealership fool you. What you have here is a solid little pre-owned lot with some good car guys. Jimmy was the exact opposite of what you would expect from a typical car salesman. Very laid back, friendly, helpful and honest. And owner Will was very willing to work with me on getting to a price I was comfortable with on my 2014 Lincoln MKZ I bought from them. I went to 4 or 5 big name franchised dealerships looking for a MKZ I wanted before I stopped in here. Each time I wasted HOURS being lied to, fighting with sleazy salesmen, and ultimately walking away from several deals. To be honest I expected more of the same at this little store, but I experienced the exact opposite. I would highly recommend anybody in the market for a solid used car stop in here first and talk to Jimmy and the guys. I know I'm glad I did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honest, genuine and fair. Happy with my car

Hones, genuine, and fair. The car I bought is really nice and clean. So polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Business owner

Moe salem from lockport Excellent people excellent service quick I bought 2 suv's from there in one day I love these guys really they are the best they will go out of there way to make sure you are satisfied ????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Corvette

Well I love the music they play in the background and the overall process to buy my first car was great it was fast and easy. They are super nice people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Car Dealership

Jimmy has a great personality, made sure we were happy with the trailblazer we bought.Went out of his way to help us. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Never even responded to my phone or email requests

No response to my phone or email requests despite fact i am a CASH buyer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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