AutoNation Honda Spokane Valley

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
171 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    October 21, 2019

    The service part was great but not when they parked my car in the entry way into the service department after it was done and dropped the garage door on... the back window. The door didn't do seem to break anything but caused some deep scratches in the window. They were apologetic and didn't charge for the service and are going to try and buff out the scratches or replace the window. The thing is they shouldn't have been careless enough to part a car in a garage door opening. Pretty scary to walk out to see the door coming down on your car and a dude running over and trying to lift the door off after it had hit the window.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Stephen, we deeply regret to hear of this situation. We care about all our customers and wish to restore your good faith in our dealership. If you'd b...e willing, our General Manager would like to speak with you at (888) 363-8978 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • 5.0 out of 5
    October 16, 2019

    Bought a new CRV Sunday 10-1-2019. Excellent deal! Only complaint is when car was delivered poor wash job. Door panels and engine were full of dirt and... dust. Maybe it has been thru a dust storm, but a new car should be delivered clean. Had to clean the dust myself, and go to the car wash to clean it up.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely apprecia...te the feedback. If you ever need anything else, please feel free to give us a call or stop by!

  • March 22, 2016

    By far the easiest and most satisfying car buying experience I've ever had. This CRV was a gift for a family member. Listen to me: these folks are extraordinary!... I highly recommend our salesman, Tylor. He was honest, helpful and PATIENT. He worked well with his manager (wish I could remember his name) and between the two of them, they came up with a deal we couldn't pass up. When we signed papers, we were pleasantly surprised the license and taxes had already been included rather than added on after the deal was completed. Since the car was a gift to a family member to be picked up on a different day, when he arrived, the car was ready to go, filled with gas and had a commercial sized bow on the hood. We will definitely check at Auto Nation Honda the next time we look for a car. Who knows, this family who has previously owned Toyota/Lexus's for 20yrs. might be ready for a switch to Honda! Loved these guys! ' '

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 3, 2019

    Service Team is professional and informative on what service is being taken care of and recommendations of service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks so much for the warm recommendation of the team here at AutoNation Honda Spokane Valley. We're always here to provide exceptional service at a ...great value -- we hope you'll consider us again in the future! Take care!

  • 5.0 out of 5
    September 13, 2019

    Joshua helped us find our Honda Civic sport and the whole experience was amazing he let us take our time and also made sure we got the best deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Darrick, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!

  • 2.0 out of 5
    September 5, 2019

    I did my research on the car before going to the dealership. Edmunds had it priced at 36 without ?certified? status. I told this to the salesperson who... promptly told me that they DO NOT negotiate prices. I settled for the price they gave, which was too much. Even at 36 on Edmunds, I priced the car as LOADED, which, I found out later, it wasn?t. I like my car. They gave me a good rate on the loan (because I have awesome credit). Would I buy another car from them. Probably not. I need to be able to talk to the sales people and have a reasonable conversation. They overpriced the car b/c it was beautiful and desirable . Good for them. They made their money. That?s what they primarily care about.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Randall, we appreciate you taking the time to respond. The staff at AutoNation Honda Spokane Valley take our reviews very seriously. We appreciate ...your business greatly and are glad we could help you find a vehicle! We are always looking for ways to improve; it's the comments like yours that help us to do so! We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 363-8978 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • 5.0 out of 5
    September 4, 2019

    Unparalleled professionalism! Easy Happy Fun What more could you want?

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2019

    Had the passenger air bag replaced due to a recall. The facility was clean and the staff was friendly and professional. Performed a complimentary inspection... and washed my car. More than I expected since we didn't purchase the car from them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Jerome, thank you for taking the time to let us know about your positive experience! If there is anything else we may do to assist you, please d...o not hesitate to reach out!

  • 5.0 out of 5
    August 30, 2019

    service time and friendly oil change fuel system service wipers and washed car no extra charge

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    Came in for service or repair
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    Dealer Response

    Hi there, thank you for your positive review. We're happy to have been of service to you! Don't hesitate to call us if you ever need anything else!

  • 5.0 out of 5
    August 20, 2019

    I enjoyed the purchasing process for the first time ever. It was hassle free.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear that our team made this such a seamless process for you! Please don't hesitate to reach out if there's anything additional we c...an do for you.

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