West Houston Volkswagen

Second time working with VW Marco help this time and fast, easy process and great deal

This is the third car that Marco Perez has helped my family drive off in. Working with him is fast, simple, easy, and clear. I was in and out of the dealership in a couple hours. Thanks again, Marco!!!

Excellent experience again at the dealership and accompanied by the best, Marco. Our 2nd car had no hesitation in being purchased and managed at Volkswagen.

Marco is Awesome and the experience is absolutely amazing….. if you need a vehicle go see Marco at west Houston Volkswagen… thank you

I had an amazing experience at West Houston Volkswagen, thanks to Marco! He was incredibly helpful, patient, and knowledgeable throughout the entire car-buying process. He took the time to understand my needs, answered all my questions, and made sure I got the perfect car within my budget. Marco went above and beyond to ensure everything went smoothly, and I truly appreciate his professionalism and dedication. The entire dealership had a welcoming atmosphere, and I never felt pressured or rushed. If you’re looking for a hassle-free, enjoyable car-buying experience, I highly recommend Marco and the team at West Houston Volkswagen! Thank you again!

Great experience at west Houston Volkswagen. Marco provided top notch service and we bought our Tiguan!

Marcos is BEST! We can’t thank him enough for all his help with this purchase. He’s exceptional at his job and so personable. He treated us like family and was always so helpful in expunging everything we had questions on. If you need a car and are looking for someone at Volkswagen Marco is your guy! We can’t thank you enough Marco!!!

I was forced to sit in Stacy’s office for almost 2 hours with my small children when we already had a deal worked up, applications filled out, and given all the information she needed to complete the sale, while she disappeared for 20 minutes at a time supposedly doing different things to “get us out of there”. She was aware of our prior engagement and that we were on a time constraint before we even left for the dealership and was told “it would be no problem”. With 15 minutes left till we had to be out the door, I found her wondering around the dealership and told her I was leaving at 4 with or without the vehicle. So she is magically able to find someone in finance to finalize paperwork for us in 10 minutes and sent me on my way in a vehicle with the automatic start system consistently activating and deactivating without anything being touched. I unknowingly pulled off their lot with a broken vehicle. Stacy had the car running, she had to have seen it tripping and still gave it to us. Things only got worse once I was on 10. Multiple yellow warning messages started popping up in rotation on the dash and then disappearing. This continued the entire hour and a half drive home. My husband contacted them immediately and was told try “restarting it”. Obviously that did nothing. Stacy then tells him a refresh “signal would be sent” to try to fix the issue, that was 3 days ago and still nothing! He then tried to talk to farhmeed in sales who said “that’s not my department, talk to service” knowing this car left their lot malfunctioning! My husband called service and was told there’s no way to diagnose it over the phone or even send a refresh signal that could fix it… I’d have to take another day off work, drive the hour and a half there, sit and wait 3-6 hours just to find out what’s wrong…and that I will NOT even be provided a loaner. So how am I suppose to get home?? Is my husband suppose to talk a day off work also to come get me and then be without a vehicle for however long it takes them to possibly fix whatever is wrong? Am I going to be compensated for them sending me off their lot with a faulty vehicle? Of course not! We’re expected to waste more of our time and money because they sold me a faulty car. Make it make sense. I have never in my life experienced such a shady, deceitful dealership. This has all transpired in less than a week. Their lack of customer service is appalling. I will be sure to spread the word for others to avoid this dealership, the headache and stress is not worth it. My 5 year old Ford was 100% more reliable and safer than this lemon they pawned off on me.

We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our choice. He genuinely cares for his customers, and I am so grateful to not only have a fantastic car, but also to have gained a friend in him. Thank you, Marco, for your dedication and kindness!

What a great buying experience I had with my son at West Houston Volkswagen. Marco Perez and his team are a great bunch. I see why Marco has been salesperson of the year so many times. ( I saw all of his trophies on his desk ). He is super informative and took the time to explain everything since my son was buying a car for the first time. He explained all the different buying options and did the test drive with us too. Finance was great and to the point. Super easy and he wasn’t pushy for us to buy any extras. I will definitely be back to buy my future car.