Reviews
Write a reviewI have hesitated to do this but decided to. I bought a used car from Roper Honda on July 3rd of this year. On my way home from the dealership, the air conditioner quit working. I called them and they said they were leaving for the day. They said it was hot out, that was probably why it wasn't working. Monday I took it in. The TPS sensor light was on. They had erased all the codes on the car. They said they couldn't get the car in for two weeks. Then they said they wouldn't have a loaner car for me so I took it to Toyota. The codes were all erased, the oil was dirty, needed new brakes and rotors, the cam gear was bad, tires needed aligning, the defrost didn't work. So far it has cost me almost four thousand dollars to get this car running. There are more things wrong but I think you should know. I tried calling them and the guy Ron there was really a jerk. Kept on saying you bought as is. Well, you don't buy a car as is when they knew there were so many problems with it. Please think twice before buying a car here. After I bought it, I heard many stories from other people who had the same problem as I did.
I have hesitated to do this but decided to. I bought a used car from Roper Honda on July 3rd of this year. On my way home from the dealership, the air conditioner quit working. I called them and they said they were leaving for the day. They said it was hot out, that was probably why it wasn't working. Monday I took it in. The TPS sensor light was on. They had erased all the codes on the car. They said they couldn't get the car in for two weeks. Then they said they wouldn't have a loaner car for me so I took it to Toyota. The codes were all erased, the oil was dirty, needed new brakes and rotors, the cam gear was bad, tires needed aligning, the defrost didn't work. So far it has cost me almost four thousand dollars to get this car running. There are more things wrong but I think you should know. I tried calling them and the guy Ron there was really a jerk. Kept on saying you bought as is. Well, you don't buy a car as is when they knew there were so many problems with it. Please think twice before buying a car here. After I bought it, I heard many stories from other people who had the same problem as I did.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for your being unhappy. We did spend quite a bit of time right after your purchase trying to duplicate the issue and were unable to do so. If you would like for us to try again we're more than happy to take a look at the vehicle to see if we can make a determination. We certainly don't want you out ikn a vehicle that is unsafe and want to help if we can.
I have tried to contact you many, many times. Someone finally got back with me and said it would be at least a week or two. You would not give me a loaner and I can't be without a car. One of your administrators contacted me via messaging on my cell phone and I told her of the problems and she said she would get back to me shortly. That was on October 13. I had to finally give up.
No you did not. I couldn't get you to return my calls and you treated me like I was nothing. You kept telling me there was absolutely nothing wrong with the car. And you knew I was not happy driving home in it but because it was the fourth of July you weren't open on Saturday. We came in early on Monday and Ron talked to us like we were stupid. You did not spend time with us trying to duplicate the issue. You went with me on a straight road. The car made a noise when we first started it and that cost over $1,000.00 to fix. You absolutely did nothing to help us. You said you could look at it in two or three weeks. I asked for a loaner and you said no.
I am unhappy. You absolutely did not spend time with us trying to resolve the issue. You told me you couldn't even get it in for two to three weeks and then you wouldn't even give me a loaner. Ron treated us like we were stupid. I have had to go other places, including Toyota Fletcher to get the things fixed. You knew on my way home that the air conditioner wasn't working and totally ignored that fact. The oil was absolutely sludge when I took it into the garage. The brakes and rotors had to be changed. The noise that I spoke to you about was ignored (I had to get a cam gear or something to that nature). I had to take it to Toyota to get all the codes back in that you erased with the TPS sensors.
Great dealership, this is my second new vehicle I've bought there, great staff and friendly service, and love my new ride.
Great dealership, this is my second new vehicle I've bought there, great staff and friendly service, and love my new ride.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that this is your second new vehicle purchase at Roper Honda and that you love your new ride. Our team appreciates your support and is dedicated to providing exceptional service. We look forward to seeing you again for your future vehicle needs! Regards, Roper Honda Sales Team
I found a nice car to meet my needs. No pressure very attentive. Thank you fellas.
I found a nice car to meet my needs. No pressure very attentive. Thank you fellas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're delighted to hear that you found the perfect car to meet your needs at Roper Honda. Our team is committed to providing attentive service without any pressure. We appreciate your kind words and hope to see you again soon! Regards, Roper Honda Sales Team
Fun, clear , and efficient. Explanations complete, our needs as seniors were honored. We drove our 66’ Cadillac convertible and received several complements from employees. We wound up leasing a Prologue on terms we could manage.
Fun, clear , and efficient. Explanations complete, our needs as seniors were honored. We drove our 66’ Cadillac convertible and received several complements from employees. We wound up leasing a Prologue on terms we could manage.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a fun and efficient experience with us at Roper Honda. It's great that our team could honor your needs as seniors while helping you lease the Prologue. We also love that your classic 66’ Cadillac convertible received compliments from our employees! We look forward to seeing you again soon. Enjoy your new vehicle! Regards, Roper Honda Sales Team
I felt that I was treated fairly and with respect. I was not pressured to make a decision. The options in my price range were presented to me and I made a choice from those options. My salesman, Michael Blair was very professional and knowledgeable. This is the 6th car I have bought from a dealership. This is by far the best experience I have had purchasing a vehicle. There were no games and no haggling. Once I chose a vehicle, I was on my way within 2 hours.
I felt that I was treated fairly and with respect. I was not pressured to make a decision. The options in my price range were presented to me and I made a choice from those options. My salesman, Michael Blair was very professional and knowledgeable. This is the 6th car I have bought from a dealership. This is by far the best experience I have had purchasing a vehicle. There were no games and no haggling. Once I chose a vehicle, I was on my way within 2 hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Cindy, for your wonderful review! We're thrilled to hear that you felt respected and well-informed during your visit to Roper Honda. Our goal is to provide a no-pressure experience, and it's fantastic to know that Michael and our team delivered just that. We're honored to have been part of your car-buying journey, especially as this marks your sixth! We hope to assist you again in the future, and please feel free to share your experience with others. Safe travels in your new vehicle! Regards, Roper Honda Sales Team
After some bad experiences with other places, we were so thankful to have found Roper Honda and Connell. The entire process was relaxing and I felt like the team had our best interest in mind the entire experience.
After some bad experiences with other places, we were so thankful to have found Roper Honda and Connell. The entire process was relaxing and I felt like the team had our best interest in mind the entire experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that your experience with Roper Honda and Connell was so positive and relaxing, especially after your previous experiences. Our team always strives to put our customers' best interests first, and it’s wonderful to know we succeeded. We look forward to seeing you again in the future! Regards, Roper Honda Sales Team
Exceptional service not only in the service department but the sales process. Tim W was easy to work with and made my recent purchase smooth and quick. I believe this was my 16th vehicle from Roper’s since 1987, mostly Accords but more recently the Ridgeline. I have total confidence and comfort working with everyone.
Exceptional service not only in the service department but the sales process. Tim W was easy to work with and made my recent purchase smooth and quick. I believe this was my 16th vehicle from Roper’s since 1987, mostly Accords but more recently the Ridgeline. I have total confidence and comfort working with everyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, John, for your amazing review! We are thrilled to hear about your exceptional experience with Tim and the entire Roper Honda team. It’s great to know that your purchase of the Ridgeline went smoothly, especially considering your long-standing relationship with us since 1987! We truly appreciate your loyalty and confidence in our services. We look forward to assisting you with your future vehicle needs. Safe travels in your new Ridgeline! Regards, Roper Honda Sales Team
Tj was great. He had everything done and ready for me when I got there. Just had to sign paperwork and out the door in less than a hour. Great dealership to work with and Tj. Webb is a great easy going salesman.
Tj was great. He had everything done and ready for me when I got there. Just had to sign paperwork and out the door in less than a hour. Great dealership to work with and Tj. Webb is a great easy going salesman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Roper Honda and for sharing your positive experience with us. We're glad to hear that Tj provided excellent service and made your visit seamless. We look forward to assisting you again in the future or feel free to recommend us to others. Regards, Roper Honda Sales Team
I have been dealing with Roper Honda for about 15 years. They are the best. TJ Webb has been my salesman for about 7 years. I highly recommend him and Roper Honda. I won't deal with anyone else.
I have been dealing with Roper Honda for about 15 years. They are the best. TJ Webb has been my salesman for about 7 years. I highly recommend him and Roper Honda. I won't deal with anyone else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Roper Honda for over 15 years! We are thrilled to hear that TJ has provided excellent service for the past 7 years. We appreciate your loyalty and recommendation. Looking forward to assisting you for many more years to come! Regards, Roper Honda Sales Team
Very helpful in helping us find the right vehicle. The vehicles sell themselves and the sales personnel do not pressure you to buy today. Appreciated all those that we came in contact with at this dealership. Tim, Ryan, Kathy and Michael were outstanding. The service department did an excellent job in preparing our vehicle for delivery.
Very helpful in helping us find the right vehicle. The vehicles sell themselves and the sales personnel do not pressure you to buy today. Appreciated all those that we came in contact with at this dealership. Tim, Ryan, Kathy and Michael were outstanding. The service department did an excellent job in preparing our vehicle for delivery.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Roper Honda and for sharing your positive experience with us! We are thrilled to hear that our team provided helpful and pressure-free service while helping you find the right vehicle. It's wonderful to know that Tim, Ryan, Kathy, and Michael stood out during your visit. We appreciate your kind words about our service department's excellent work in preparing your vehicle for delivery. We look forward to assisting you in the future and hope you enjoy your new vehicle! Regards, Roper Honda Sales Team