Reviews
Write a reviewTook my money and ghosted me
I looked at a car that seemed to fit my needs and decided to place a “refundable deposit” on the vehicle. After checking with my insurance provider, I found the vehicle was out of my budget. Everyone was so nice until I asked for a refund on my deposit. Now they stopped answering my calls and texts. It’s now been four months and I have contacted an attorney.
Took my money and ghosted me
I looked at a car that seemed to fit my needs and decided to place a “refundable deposit” on the vehicle. After checking with my insurance provider, I found the vehicle was out of my budget. Everyone was so nice until I asked for a refund on my deposit. Now they stopped answering my calls and texts. It’s now been four months and I have contacted an attorney.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Nice and easy
I had a really good experience with this company. It?s by appointment only but the young man was very quick to reply and I went to see the vehicle that I called about the same day. The mini van I ended buying that day was commend to anyone
Nice and easy
I had a really good experience with this company. It?s by appointment only but the young man was very quick to reply and I went to see the vehicle that I called about the same day. The mini van I ended buying that day was commend to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Michelle! You and your Father were a pleasure to work with. We hope your family loves your new Town & Country! Please consider us for all of your future vehicle needs. Your Friends at Certified Auto Exchange
Great experience
I found a vehicle they had online and went to look at it. It was super clean and very nice. Decided to buy it and everything was quick and easy. Great customer service!!! My wife and I are extremely happy with everything!!
Great experience
I found a vehicle they had online and went to look at it. It was super clean and very nice. Decided to buy it and everything was quick and easy. Great customer service!!! My wife and I are extremely happy with everything!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Gene and Teresa! It was a pleasure to meet you both. I'm so happy you enjoyed your experience and hope Teresa is loving her new Expedition. We would love you consider Certified Auto Exchange for all of your future vehicle needs. Sincererly, Michelle LaBarr
Customer oriented staff
Very accommodating to make vehicle available. Wasn't quite what we wanted after checking it out. Never pushy or pressuring.
Customer oriented staff
Very accommodating to make vehicle available. Wasn't quite what we wanted after checking it out. Never pushy or pressuring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great to work with!
Highly recommended, great to work with... No pressure and hassle-free. Quick and easy!
Great to work with!
Highly recommended, great to work with... No pressure and hassle-free. Quick and easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Happy Rover
I flew in to Indianapolis to purchase a Land Rover and it was a fantastic experience. The vehicle was just as nice as it was reported to be, maybe even better. I was picked up from the airport and had the most pleasant car buying experience of my life. I would not hesitate to do it again if I found another car they were selling. In fact I know I will check with them first.
Very Happy Rover
I flew in to Indianapolis to purchase a Land Rover and it was a fantastic experience. The vehicle was just as nice as it was reported to be, maybe even better. I was picked up from the airport and had the most pleasant car buying experience of my life. I would not hesitate to do it again if I found another car they were selling. In fact I know I will check with them first.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy camper :)
Just bought a 07 Honda crv and I love it! I have a baby and the carseat fits great with plenty of room for me tall husband. I was looking for a good gas mileage car but Caleb showed me the crv and I fell in love after driving it. I will definately send people to Certified Auto.
Happy camper :)
Just bought a 07 Honda crv and I love it! I have a baby and the carseat fits great with plenty of room for me tall husband. I was looking for a good gas mileage car but Caleb showed me the crv and I fell in love after driving it. I will definately send people to Certified Auto.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
buying a car
We text drove our Mazda 6 (2008) ! Calb the sales man is awesome sales man! He got us into our car for the price range we needed! The owner as well worked with us to give us the price we needed! They are very nice and easy to work with !!! I recommend anyone who is looking for any kind of vehicle to go to them if they don't have it they will get it! They also work with people And understand todays economy! They also show car faxs without asking! This place i will continue to use as well! !! Thank u calb for helping us out to fit our budget :) !!
buying a car
We text drove our Mazda 6 (2008) ! Calb the sales man is awesome sales man! He got us into our car for the price range we needed! The owner as well worked with us to give us the price we needed! They are very nice and easy to work with !!! I recommend anyone who is looking for any kind of vehicle to go to them if they don't have it they will get it! They also work with people And understand todays economy! They also show car faxs without asking! This place i will continue to use as well! !! Thank u calb for helping us out to fit our budget :) !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Laid back! No pressure!!!
I visited Certified Auto Exchange in Columbus and was pleasantly surprised. I visited a neighboring dealer the day before and they wouldn't even give me a price on the car or my trade-in, and I kept having managers tryign to get me to give an offer instead.I noticed Certifeid had a similar car with the price right on the window and after looking at my trade for 5 minutes, gave me an offer. I didnt tell them of course, but it was more than I even thought it was worth. I bought the car and was out of the dealership in about 20 minutes.Super Easy!
Laid back! No pressure!!!
I visited Certified Auto Exchange in Columbus and was pleasantly surprised. I visited a neighboring dealer the day before and they wouldn't even give me a price on the car or my trade-in, and I kept having managers tryign to get me to give an offer instead.I noticed Certifeid had a similar car with the price right on the window and after looking at my trade for 5 minutes, gave me an offer. I didnt tell them of course, but it was more than I even thought it was worth. I bought the car and was out of the dealership in about 20 minutes.Super Easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase