Archer Kia

It's hard to know where to start with this place. There's a different problem every time. Last time I dropped my car off at night. Was told to put key... in drop box which is so shallow that I could easily take my keys and everyone else's keys out of it. Too scared to leave my car since I'd like to have it back! I could have stolen any car I wanted. This time called ahead. Explained exactly what I needed done. Was told 2 hours maximum. Drove 1/2 hour to get there. Was told longer than 3 hours when I arrived. Probably not ready until the next day. I had one service guy with no mask and another with a chin diaper. I kept backing up but he wouldn't give me any space. The trim and weather stripping are both breaking off. Warranty doesn't cover it because it's broken. I thought that's what a warranty was for!! Apparently it's my fault that the trim broke off the car when I was driving it. Exactly what way am I supposed to drive so that pieces don't randomly fall off the car (Kia Soul)??? I had planned to get a few things fixed and buy a new car but it definitely won't be here. Also beware, once they have your info they will call relentlessly and there is nothing you can say to stop it.

I was there to buy a car and the salesman by name Jay Rajput, lied to me without telling me all the truth about the car that i purchase. On the next day... when I realized that he did not tell me the truth I went back to talk to them about it, and they were very unprofessional and very disrespectful. you can not trust them for anything all they care about is getting their money, they don't care about the customer. be careful with this place and the salesman.

ARCHER KIA - a TEAM DEALERSHIP who makes YOUR SATISFACTION their GOAL and THEY SUCCEED! I have had two transactions with this dealership - one for used,... one for new - and I must say that the people there will do ANYTHING to help you. Sean Sullivan makes you feel like he always has time for your questions, he makes all the details work out, and he does his job professionally and thoroughly but quickly. I have never worked with such an outstanding group of people. And, this is uncommon in this day and age, as the saying goes, but both times I have bought from this dealership, I dealt with the SAME personnel - the fact that they are still there, working together, tells you a lot about their reliability and that of the dealership. You know if you had a problem, they would still BE THERE. I genuinely like and trust everyone in the car-buying process at Archer Kia, not only Sean Sullivan (whom I have worked with two separate times) but all the way from the person who answers the phone, to the man who takes care of thetitle paperwork, to the detailers and preppers. I trust them completely and would recommend them to ANYONE. I drove over 8 hours to do repeat business with them. I had to pass by a lot of dealerships to go back to them. IT WAS WORTH IT. They are very honest, professional and courteous. I could not possibly be more pleased. You have to go see them.

Service Dept so helpful and did a great job. Kept me updated on my car and what needed to be done and offered coupons for service which was awesome. Saved... me so much money. I bring my car here for service and I am happy every time with their work. Thank you

I love the speed and quality of work! The establishment was clean and comfortable. I will be making this my place for service in the future!

Went over there recently trying to buy a pickup truck ( 8/23/19), the salesman was very professional, everything went nice and smooth even to the negotiation.... I get to the financing guy, and he was the most disrespectful person I've ever encountered. Extremely Obnoxiously Rude. I told the financing guy he has lost his mind, got up, went to his boss, told him that he is very unprofessional, and left. The most simple sale got torn apart by the most simple step.

Welcoming environment!! Great experience buying and servicing my cadenza! A few years ago they were extremely patient and professional asisting me with... my purchase. Thanks Archer Kia!!

Great Customer Service. Very helpful and fast service. This was my day off and the work was done faster than expected. It was a recall Wonderful Service.... Thank you Service Department.

Bought my brand new 2019 Kia Sorento towards (I believe) the end of September 2018 at Archer Kia. I WAS very excited since they gave me a huge deal on... a brand new car. A few weeks after enjoying my 2019 Sorento I noticed it would have random moments where it struggled to turn on, but still would. This would happen at least twice a month and it was hard to keep track of when my car would do such thing because it was random. I observed that my gas mileage on this car was not what I was told it would be. I was making 19 mpg on the HIGHWAY (no traffic) and filling up my tank quite often. The very last problem I noticed a FEW DAYS after purchasing was on the steering wheel. There are 2 pieces of decorative plastic. One plastic on the left side is stuck to the steering wheel as it should be, but the right plastic is lifted up which it SHOULD NOT be. I eventually called to inquire about this and they presumed to say the battery issue was from the cold weather (Houston freeze) and blew off mileage question. I thought it was strange since my very old car didn't do that on cold weather, but I just figured it was a Sorento thing? Once warmer weather started my car was STILL making sounds as if struggling to turn on and the gas mileage was still awful. I decided to take it to the service center at Archer Kia after an incident where I had turned my car on and it automatically shut off. When I took it to Archer I felt like they thought I did not know how to turn a car on. They came off as they thought I was crazy and took my car anyway for the next few days. As assumed, they called back to say my car was fine. I was told it would be easier if I could record it, which was not an option for me because how inconvenient is it to record EVERY-SINGLE-TIME I turn my car on as this happened randomly. 8 months after having this car it finally shut down, gas mileage still sucked too. I contacted roadside assistance around 8 PM and my car wasn't picked up until 8AM. Took 3 dispatchers. I had the option to choose which service center to take it to, so I picked Joe Myers Kia 20 miles out from me rather than Archer Kia that is less than 3 miles away since they kept giving me the runaround!!! Joe Myers Kia SAVED ME. They informed me I was sold a brand new car with a "really, really, really bad battery/battery cells". So bad they had no idea how Archer could have overlooked this and let me drive out the lot with it. They assumed that I must had been having problems with the car since buying it AND SAID IT AFFECTS GAS MILEAGE!! 8 months after buying my brand new car, I quickly hit 30.4 MPG on the highway leaving Joe Myers and not 19mpg. Thank you so much Joe Myers for taking my issue seriously. I can only imagine how much MONEY I HAVE WASTED ON GAS for the past 8 MONTHS because of an issue that Archer kept overlooking. Just terrible! I would not recommend buying a car at Archer, they overlooked something important and shouldn't have sold that car to me like that to begin with! Go elsewhere, where they believe you.

I was looking to replace a G6 that I had for many years. I live out east and stressed that I would have to have the car inspection to be sure it would... pass my states test. I had noticed on the Caxfax the car had be serviced 2x for electrical issues. I asked if it was a problem and was told no by Both Ryan, the manger as well as the salesman Cory, Thank goodness for pre purchase inspections. The company I used sent me a video with the lights flickering the whole time the car was on. The muffler has a hole in it. Rust was under the body. The car had been painted multiple times. Yes. I saved money by not buying the car. But they made me waste money by not being up front. They give use car dealerships a bad name. By wasting time with them I missed out on other cars! I hope this helps anyone who go’s there. Have your car inspected!!!