MINI North Scottsdale

The dealership continues to assert that I declined a full rescission or refund in writing. That assertion remains unsupported. I have repeatedly requested that the dealership produce the alleged document. Despite multiple requests and a specific deadline, no signed writing, email, text message, or other document has been produced showing that I declined a rescission or refund. The dealership has produced communications showing that an offer was discussed. I do not dispute that discussions occurred. However, discussions are not the same as a written rejection. Their own exhibits consist of an email offering repair or a refund and a text asking me to call regarding the repair status. Neither document contains any written acceptance or rejection by me, nor do they constitute a waiver or release of my rights. The dealership also states that I waited approximately eleven months to complain. That is inaccurate. I raised concerns shortly after purchasing the vehicle, continued communicating with the dealership regarding repairs, and made repeated attempts to resolve the matter before filing formal complaints. My communications, service records, and subsequent Mercedes-Benz case demonstrate that this has been an ongoing dispute

We are the proud owners of a 2024 MINI Cooper S with the Iconic Package, and we couldn't be happier with both the car and the buying experience. We purchased a MINI Certified vehicle from MINI North Scottsdale. While it didn't have every single feature on our wish list, it was an exceptionally clean, well-maintained car and ultimately the right one for us. Our salesperson, Drew Besenfelder, has been with the dealership group for 20 years, and it showed. He was knowledgeable, patient, and genuinely enjoyable to work with throughout the process. Sales Manager Isaac Weaver also played a big part in making this such a positive experience. He provided a straightforward, transparent negotiation process with no games or surprises. He took the time to explain the options available to us without any pressure, and the delivery process was thorough and unhurried. We'd also like to recognize the receptionist, who made us feel welcome from the moment we walked in. She went out of her way to make my wife and me comfortable throughout our visit. After spending 45 years in the automobile business, I have high expectations for the way customers should be treated. MINI North Scottsdale exceeded those expectations. My wife and I highly recommend Drew, Isaac, and the entire MINI North Scottsdale team to anyone looking not only for a special vehicle but also for a buying experience that is honest, transparent, and enjoyable from beginning to end.

I am posting this based on my personal experience with MINI North Scottsdale / Penske. I purchased a 2019 Mercedes-Benz GLA 250 and later experienced serious concerns involving warranty representations, pre-sale repair/reconditioning work, safety-related issues, and ongoing mechanical problems. My warning to consumers: do not rely on CARFAX alone or verbal statements. Before purchasing, request the full internal reconditioning file, repair orders, technician notes, inspection sheets, warranty/ESC documents, written warranty confirmation, CARFAX/AutoCheck/NMVTIS reports, and an independent inspection. In my case, I later obtained internal service/reconditioning records showing pre-sale work relevant to issues I experienced after purchase, including stabilizer/sway bar-related work. I also had a SIM/navigation issue after returning the vehicle for a moonroof repair; when I picked it up, it displayed “No SIM card inserted,” even though the SIM card was originally in the vehicle. When I requested a written resolution, I was told I allegedly declined rescission/repurchase. I requested proof of any signed rejection, waiver, release, or written communication showing I clearly declined rescission or waived rights. I was not provided that documentation. Based on my experience, get everything in writing and verify every representation before signing or purchasing.

I went in for a test drive and Christopher showed me a new jcw mini cooper. I didn’t feel any pressure during the entire process and ended up custom ordering mine. The delivery and payment process was very smooth and again, no pressure when dealing with finance, extended warranties, and maintenance plans. They graciously took no for an answer and didn’t make me feel I was making a mistake passing on them. I would definitely recommend this dealership. Oh, by the way, my mini is so much fun to drive!

Very helpful, very nice, had the exact car I wanted made the transaction easy, nice dealership.

Great overall experience. Drew was helpful and a fountain of knowledge. There wasn’t any pressure whatsoever, no gamesmanship, no markups. Signing was straightforward and quick.

Knowledgeable salesman. Was able to get us the car we wanted. No pressure sales. We’re very happy with our purchase.

Great experience! Travis and John went above and beyond to make the trade and purchase seamless!

I walked in off the street knowing I was going to buy a 2026 mini Cooper S. Was met by Christopher, he is a very good low pressure sales person. We couldn't find exactly what I wanted so we built my new dream car. I just took ownership of it Jan 3rd and I am loving every bit of it. there is an uphill curve to learn the new system but just like previous generations - this car embraces the technology of the day in very human useable ways. Both Christopher and Isaac took good care of me throughout the entire purchase process. Christopher was my sales person - point person and Isaac is the manager. Not only did they take good care of me - they represented Mini of north Scottsdale in a professional and expert way. I really like mini of North Scottsdale so much that instead of going back to mini of Tempe where I bought my 2017 model - I chose Mini of north Scottsdale - and you should too!!! :-) Right now - lol :-) - gotta go - gotta drive my new computer spaceship to run some errands

I've been with mini north for almost a decade and I have had nothing but great experiences!!