Lexus Escondido

I recently brought my Lexus in for its 35,000-mile service and a full tire replacement, and I had an excellent experience from start to finish. The entire process was smooth, efficient, and professional. A special thank-you to Maryann, my service advisor, who was incredibly helpful throughout. She clearly explained what the service included, and kept me updated every step of the way. Her communication was excellent and made the whole experience stress-free. I'd also like to personally thank Mr. Doumit for overseeing the service and ensuring everything was completed to the highest standard. The new tires (Michelin Defender 2) feel fantastic, and the ride is noticeably smoother and more responsive. I really appreciated the attention to detail and the care they took with my vehicle. It's reassuring to know that my car is in such capable hands. I've always trusted Lexus for quality, and this visit reaffirmed that trust thanks to the outstanding team here. Highly recommend the Escondido location for anyone looking for top-notch Lexus service!

I have been a customer for over a decade with Lexus Escondido. I have purchased 2 vehicles with Escondido and all of my maintenance services and repairs have always been with this location. In Wednesday, my husband dropped off my vehicle because the tire pressure light was on and needed to be reset or repaired. When he dropped it off, he also asked that they do the regular oil change and maintenance. He went to pick up my car and paid about $1,400.00 just to find that the tire pressure light is still on. Christian Burke, the Service Consultant said that will be an addition $1,200 to fix the sensors. Now, the sensors light was the main reason the car was turned in and the regular maintenance my husband added was just so we don’t have to come back at a later time. We feel SCAMMED and seriously may not come back to this location. Why didn’t you fix the main reason that we took the car in for? You couldn’t miss that light that alerted the concern on the dashboard. Very very disappointing. We are a military family and will definitely share this with experience with our tribe.

I came in here to conduct business and dealt with Ray , Ray was unprofessional, rude and not a good communicator at all.

Writing this for my mother who's 87yrs old..... Please go somewhere to get your car fixed. This place ripped her off. She has car shield and when her ac/heater broke she took her car their told the person to who checked in her car about car shield he said no problem he would let them know of repair. Well long story short cat shield was NEVER CALLED OF WORK THAT NEEDED TO BE DONE. LEXUS DID THE REPAIR WITHOUT CAR SHIELD APPROVAL WHICH I ASKED THEM IF REPAIR WOULD BE COVERED THEY TOLD ME YES IF THEY HAD BEEN NOYIFIED PRIOR TO WORK BEING PREFORMED LEXUS DID THE WORK FIRST. I DEMANDED TO TALK TO MANAGER ABOUT THIS ISSUE AND SPOKE WITH THE SERVICE MANAGER HE SAID HE WOULD LOOK INTO IT AND IF WE COULD LEAVE OUR CAR LONGER WE AGREED. LONG STORY SHORT MY MOM HAD TO PAY FOR REPAIRS. THEY ALSO CHARGED HER $99 CAR RENTAL FEE STATING WE RETURNED CAR LATE. IT WAS RETURNED DAY THEY CALLED AND SAID WE COULD PICK UP CAR. SPOKE WITH HENRY TOTAL IDIOT. HE KEPT DEMANDING BANK STATEMENT AND KEPT TELLING HIM OVER AND OVER IT WAS ON A CREDIT CARD STATEMENT WHICH I EMAILED HIM AS PROOF OF CHARGE WELL A MONTH LATER STILL NOT A WORD FROM LEXUS OR APOLOGY FOR THIER MISTAKES. STILL HAVENT GOTTEN REFUND. WORST PART IS CAR STILL ISNT FIXED DUE TO THEM PUTTING DYE IN AC AND BEING TOLD TO DRIVE IT 1.000 MILES AND RETURN CAR FOR THEM TO FIX. WHAT A JOKE THIS PLACE IS.... THEY CAR ZERO ABOUT CUSTOMERS. ALL ABOUT MONEY AND RIPPING PEOPLE OFF ESPECIALLY OLD LADIES... I DONT WANT MY MOM TO BRING HER CAR BACK EVER AGAIN. I FORGOT TO ADD THE WHOLE TIME THEY HAD HER CAR SHE HAD TO CALL THEM FOR AN UPDATE ON WHAT WAS GOING ON WITH HER CAR SHE WASNT CALLED AT ALL.... UNACCEPTABLE!!!!!! THIS PLACE I HOPE GOES OUT OF BUISNESS FROM THEIR LOUSY SERVICE AND WILL ALSO WRITE THE BETTER BUISNESS BUREAU THEY NEED TO BE REPORTED!

I GOT RIPPED OFF. SUPER GREEDY PEOPLE, BEWARE OF HIDDEN FEES ON YOUR TOTAL PAYMENT!!!! FIRST OFF THIS IS MY 3RD VEHICLE PURCHASE HERE AT LEXUS ESCONDIDO IN 5 YRS. AND LAST WEEKEND I LEASED A 2022 ES-350 FOR 54K. AFTER HOURS OF NICE TALK, EVERYTHING SET DONE DEAL. GOT HOME AND ADDED UP ALL NUMBERS, SOMEHOW MY TOTAL PAYMENT ENDUP CLOSE TO 61K??? 6 UNSUCCESSFULL PHONE CALLS TO SALES MANAGER & CUSTOMER RELATIONS LATER. I’VE DECIDED TO SHARE MY TERRIBLE CAR BUYING EXPERIENCE, SO THAT OTHERS DON’T GET RIPPED OFF BY LEXUS ESCONDIDO SALES DEPARTMENT LIKE THEY DID TO ME. I UNDERSTAND THAT THERE IS A CURRENT CAR SHORTAGE SITUATION, DEALERSHIP NEEDS TO MAKE PROFIT, SO I AGREED TO BUY AT STICKER PRICE. HOWEVER, DONALD IN SALES SCAMMED ME INTO BUYING THE CAR AT 12% OVER AGREED PRICE. GREAT JOB DONALD!!!!! PLEASE BE ALERT ON YOUR CAR SHOPPING AT THIS DEALERSHIP.

Nightmare of a sales team and ethics buy from someone else. Will keep your vehicles keys and won't give them back to you even after asking for them 6 times.

This is my 2nd car that I bought from Lexus of Escondido. I was happy with my first one which I bought in 2018. The salesman was knowledgeable. I was going to see him again but then as soon as we parked, we were approached by SELENA LUEVANO. I did not want to be mean to her so I just went with her. It was a disaster. She did know anything about the car she was selling. She did not even told me that there is only one key and that the other key was missing. She only told me after I was done signing. I was there waiting for 6 hours just sitting. I got my car, Friday August 20th and she said I will have the key that Monday since the other key was in Carlsbad and it was in a lock container and nobody will be able to open. Today is September 7 and I still do not have the key. I called her Manager, Sammy Doumit and he did not even know what is going on.

Terrible terrible customer service. They’ve had my vehicle for over 2 weeks and never call me to update me on the status of my vehicle. I’ve called both the general manager as well as the service manager. Both are worthless and fail to return my call!

I purchased my vehicle July 2020. I was given a 3 month paper tag. I called the DMV on 10/08/2020 because I still didn't receive my license plate. They had no record of my car on file...not with my vin...not with my paper tag number. They said the dealership did not send them the paperwork. I called Lexus Escondido right after and spoke to Karen, the person who sold me the car. She said she would contact the finance manager and have someone call me that day. I received no call. On 10/09/2020 in the morning I called Lexus Escondido and spoke to Priscilla and explained to her my situation. She said "Margie" was on a call at the moment but she would forward my information to her. I called Lexus Escondido AGAIN hours later and spoke to Priscilla and she told me the same thing she told me earlier. So I decided to drive there since this is an urgent matter...that I had no control over. When I get to the dealership I'm seated and wait a good 30-40 minutes before Colin Jones the finance manager decides to finally talk to me. And he says he doesn't know what happened to my paperwork and it must've been a computer glitch to cause my paperwork to not be sent to the DMV. He said they were about to close, and the "dmv lady" wasn't there. He said worst case, he would give me a loaner vehicle. I told him I live in Chula Vista, and I work as a health care provider all weekend, long hours, my husband is a healthcare provider as well and works all weekend too and we could not drive back to Escondido due to our work schedules before my tag expires. He assured me he would have someone bring to my home a loaner vehicle. I told him that whenever I called him, I was told "Margie is on a call". He told me Margie didn't even work that day. So I got lied to and was given the run around. He gave me his cell phone number and told me he would be reaching out to me, and to call him if I had any questions. So imagine my surprise while at work the next day I get a voicemail from a staff (Andrew) at Lexus Escondido saying they have a loaner vehicle ready for me to pick up. I called him back and told him I'm working and Colin told me he would have someone bring the loaner to my home, Andrew said he would call me back. He never called back. Sunday, the same thing happened again, this time Karen leaves a voicemail saying I can come pick up the Lexus loaner, and she would fill up my gas tank, and give me a gift card for their restaurant. I call her back and explain to her that I told Colin I am working all weekend and will not make it before they close to get a loaner car...she said she would call me back. She never did. I called Colin, considering he gave me his personal cellphone number, he never picked up or called me back. They are liars, and so inconsiderate of other people and their time considering they didn't do their jobs. So now what? I'm supposed to sit here CARLESS not to mention paying for a car I cannot drive. Or maybe they want me to risk getting pulled over by the police for an expired license plate? I have gotten the run around from Lexus Escondido from the very beginning!! This is ridiculous. I did nothing wrong! They were quick to take my money from me to get this car. But now when they made an error, they don't want to step up and help resolve my issue?? I CANT DRIVE MY CAR!!! They have horrible customer service.

Phoned dealership to find out the life of my warranty on my battery. Gave them my VIN#. I was told by service Dept that someone will get back to me. It’s been 48 hrs now and no return call. I called other dealership and got the answer in a seconds. But customer service!