#1 Cochran Hyundai Monroeville

My buying experience was good. But after that? Nothing much else good to say! I made an appointment back in June for an oil change and had to wait until the end of August to get an appointment. This day I was practicing patience and so waited a full 2 hours before checking on my car - Only to walk out and not believing my eyes - my car was in the same place that I parked it! He said - he forgot to register me in the computer!! Say what? And did I have several more hours to wait - Absolutely not. They did agree to give me the oil change free of charge...So I made another appt and had to wait until October - this was the end of August - This time the appt time was incorrect - so I had to reschedule again for end of Oct- at this point I now need my car inspected - and have very little confidence in what my experience will be. Unfortunately for me - I love my car - but absolutely disappointed over the customer service and lack of concern for my time.. Sitting here thinking about the whole terrible experience - I thought that I would share my experience in hopes that THIS 3rd time I go - I will have a much better experience. I can be reached at Holmeslay22@gmail.com

Dealership was great, helpful and answered all the questions I had. Price comparison was good compared to other locations. Overall, 4+ Keep up the great work !

Shawn Herman was extremely knowledgeable of the vehicle I chose. I have purchased many vehicles, and he was the first salesman that was not pushy in any way, only helpful. I highly recommend the salesman at number one cochran.

Just stopped in to see if they could look at my car because my check engine light was on. I explained I was in town from out of state. They said they could look at it in the middle of September! It's August 9th. What a joke.

Tried calling several times to get an appointment for service and no answer. Went to the service department and they guy was a total jerk, no help at all. Avoid this place unless you are looking for aggravation.

The service team is always top notch at this dealership. The only issue I've experienced is the newly renovated showroom. You could land a plane in that showroom it's so bright. Who thought it was a good idea to blind the customers in the waiting area? The bright lights are good for the showroom cars because they're beautiful and should be seen. But I had to squint my way over to the waiting area. It's VERY uncomfortable!! I felt as though I was waiting to be interrogated because of the ultra bright white lights over my head. Looking at my phone required constant head shifting to see my phone screen because of the reflection of the ceiling lights. Twice I left the waiting area with a headache because it's so bright. Seriously folks, bring down the wattage in customer waiting area!

The dealership was very responsive to an emergency situation I experienced with my car. Without an appointment and only a short time before closing they were kind enough to replace my battery when mine died while traveling to my home from out of state! They were fast efficient and the cost was minimum. Thanks for the great work. I highly recommend them for their cost and efficiency.

The Service Team at Cochran Hyundai of Monroeville is the reason I am driving my third Hyundai. I called Dale due to a headlight on my Tucson being burned out. He was very quick to schedule me to come in at my convenience. The Team goes above and beyond to complete any task the customer is in need of. Again, this is my third Hyundai and someday I will no doubt have my fourth purchased at Cochran Hyundai of Monroeville.

I need to preface this review by saying I know nothing about Credit Scores, and the lady I talked to was completely nice the whole time. That being said I feel I was messed around with. I called in asking about a car and the saleswomen took my information. My credit score started to be checked....and again...and up to 8 times. I tried to maintain contact with the Saleswoman, i understand they were trying to get me financing but to run a credit check 8 times. There should be a guard against that. Finally 7 days passed. I called the store directly and got another salesperson. They said it only takes 2-3 days before they get back with a decision. The Saleswoman claimed she was out of the office 3/7 days, let me know it wasnt her fault because she passed it onto a "Special Finance Manager". Finally had to call and tell them to stop checking my credit. I would not use this location of Hyundai, or if you do, make sure you talk to an actual sales person and not the concierge.

Hello - Dale W/Service was great and was kept me updated on progress as well. I was shown where the holes are to unclog sunroof to unclog myself once a month! But, I was not told if my vehicle 2014 Hyundai was on the list of recalls to fix for theft??! So, I still don't know. Thanks!!