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#1 Cochran Hyundai Monroeville

(1,360 reviews)
Visit #1 Cochran Hyundai Monroeville
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (412) 744-3908 (412) 744-3908
Used (412) 744-3901 (412) 744-3901
Service (412) 626-3193 (412) 626-3193

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About our dealership

This seller has been on Cars.com since November 2020.
#1 Cochran Hyundai is proud to be part of the Cochran Automotive family of dealerships. We are located just east of the Pennsylvania Turnpike (I-76) on William Penn Highway in Monroeville. Less than thirty minutes east of Pittsburgh and located near Greensburg our dealership is open six days a week to serve you.

Why choose #1 Cochran for your Pittsburgh Hyundai auto needs? Because we put our customers first in offering a comprehensive Monroeville Hyundai repair department. You'll see the Cochran difference as soon as you walk onto our lot.
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Service center

Phone number (412) 626-3193

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of #1 Cochran Hyundai Monroeville from DealerRater.

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I must start out by saying that our salesperson was Shawn

I must start out by saying that our salesperson was Shawn Herman. This is the second Hyundai we purchased from Cochran, but most importantly from Shawn. He is unlike any other salesperson I have ever met before. He is extremely knowledgeable, courteous, professional, listens to what you are saying and is not pushy. He made the entire process of purchasing very smooth and not stressful in anyway. It was such a wonderful experience working with him. In addition everyone that works at Cochran are all very nice and helpful. Jim the manager worked on a few issues with us and he too was extremely knowledgeable and very accommodating and polite. I highly recommend if you're looking to purchase a vehicle definitely give Cochran a try and make sure you request Shawn Herman. I can honestly say he is the best!!

I must start out by saying that our salesperson was Shawn

I must start out by saying that our salesperson was Shawn Herman. This is the second Hyundai we purchased from Cochran, but most importantly from Shawn. He is unlike any other salesperson I have ever met before. He is extremely knowledgeable, courteous, professional, listens to what you are saying and is not pushy. He made the entire process of purchasing very smooth and not stressful in anyway. It was such a wonderful experience working with him. In addition everyone that works at Cochran are all very nice and helpful. Jim the manager worked on a few issues with us and he too was extremely knowledgeable and very accommodating and polite. I highly recommend if you're looking to purchase a vehicle definitely give Cochran a try and make sure you request Shawn Herman. I can honestly say he is the best!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the glowing review! We will be sure to pass along your praise to our team. We value your continued loyalty, and hope you're enjoying your newest Hyundai!

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Dealership was great, helpful and answered all the

Dealership was great, helpful and answered all the questions I had. Price comparison was good compared to other locations. Overall, 4+ Keep up the great work !

Dealership was great, helpful and answered all the

Dealership was great, helpful and answered all the questions I had. Price comparison was good compared to other locations. Overall, 4+ Keep up the great work !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Thanks for sharing your experience with us! If there's anything else we can do to help, please let us know.

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Shawn Herman was extremely knowledgeable of the vehicle I

Shawn Herman was extremely knowledgeable of the vehicle I chose. I have purchased many vehicles, and he was the first salesman that was not pushy in any way, only helpful. I highly recommend the salesman at number one cochran.

Shawn Herman was extremely knowledgeable of the vehicle I

Shawn Herman was extremely knowledgeable of the vehicle I chose. I have purchased many vehicles, and he was the first salesman that was not pushy in any way, only helpful. I highly recommend the salesman at number one cochran.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We appreciate the kind words, and will pass along your praise to our team. We hope you're enjoying your new car!

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Just stopped in to see if they could look at my car

Just stopped in to see if they could look at my car because my check engine light was on. I explained I was in town from out of state. They said they could look at it in the middle of September! It's August 9th. What a joke.

Just stopped in to see if they could look at my car

Just stopped in to see if they could look at my car because my check engine light was on. I explained I was in town from out of state. They said they could look at it in the middle of September! It's August 9th. What a joke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for bringing this to our attention, Steve. We understand your frustration and the importance of prompt service when you are out of town. We apologize for the inconvenience, and will address this internally.

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Tried calling several times to get an appointment for

Tried calling several times to get an appointment for service and no answer. Went to the service department and they guy was a total jerk, no help at all. Avoid this place unless you are looking for aggravation.

Tried calling several times to get an appointment for

Tried calling several times to get an appointment for service and no answer. Went to the service department and they guy was a total jerk, no help at all. Avoid this place unless you are looking for aggravation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know, Keith. We have forwarded your comments to our management team to be addressed internally.

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The service team is always top notch at this dealership.

The service team is always top notch at this dealership. The only issue I've experienced is the newly renovated showroom. You could land a plane in that showroom it's so bright. Who thought it was a good idea to blind the customers in the waiting area? The bright lights are good for the showroom cars because they're beautiful and should be seen. But I had to squint my way over to the waiting area. It's VERY uncomfortable!! I felt as though I was waiting to be interrogated because of the ultra bright white lights over my head. Looking at my phone required constant head shifting to see my phone screen because of the reflection of the ceiling lights. Twice I left the waiting area with a headache because it's so bright. Seriously folks, bring down the wattage in customer waiting area!

The service team is always top notch at this dealership.

The service team is always top notch at this dealership. The only issue I've experienced is the newly renovated showroom. You could land a plane in that showroom it's so bright. Who thought it was a good idea to blind the customers in the waiting area? The bright lights are good for the showroom cars because they're beautiful and should be seen. But I had to squint my way over to the waiting area. It's VERY uncomfortable!! I felt as though I was waiting to be interrogated because of the ultra bright white lights over my head. Looking at my phone required constant head shifting to see my phone screen because of the reflection of the ceiling lights. Twice I left the waiting area with a headache because it's so bright. Seriously folks, bring down the wattage in customer waiting area!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Donna, thanks for sharing your feedback with us! We appreciate the kind words about our service team. We've forwarded your comments along to our facilities management team for further investigation. We want to ensure a comfortable experience for all of our customers! Thanks, and we hope to see you again!

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The dealership was very responsive to an emergency

The dealership was very responsive to an emergency situation I experienced with my car. Without an appointment and only a short time before closing they were kind enough to replace my battery when mine died while traveling to my home from out of state! They were fast efficient and the cost was minimum. Thanks for the great work. I highly recommend them for their cost and efficiency.

The dealership was very responsive to an emergency

The dealership was very responsive to an emergency situation I experienced with my car. Without an appointment and only a short time before closing they were kind enough to replace my battery when mine died while traveling to my home from out of state! They were fast efficient and the cost was minimum. Thanks for the great work. I highly recommend them for their cost and efficiency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for sharing your great experience with us, Jim! We're happy to help get you back out on the road. Wishing you safe travels- please let us know if you're ever back in the area!

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The Service Team at Cochran Hyundai of Monroeville is the

The Service Team at Cochran Hyundai of Monroeville is the reason I am driving my third Hyundai. I called Dale due to a headlight on my Tucson being burned out. He was very quick to schedule me to come in at my convenience. The Team goes above and beyond to complete any task the customer is in need of. Again, this is my third Hyundai and someday I will no doubt have my fourth purchased at Cochran Hyundai of Monroeville.

The Service Team at Cochran Hyundai of Monroeville is the

The Service Team at Cochran Hyundai of Monroeville is the reason I am driving my third Hyundai. I called Dale due to a headlight on my Tucson being burned out. He was very quick to schedule me to come in at my convenience. The Team goes above and beyond to complete any task the customer is in need of. Again, this is my third Hyundai and someday I will no doubt have my fourth purchased at Cochran Hyundai of Monroeville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience, Joyce! We are so glad our team has been helpful and that you continue to enjoy your vehicles. We appreciate your loyalty and look forward to working with you again in the future. Happy Holidays!

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I need to preface this review by saying I know nothing

I need to preface this review by saying I know nothing about Credit Scores, and the lady I talked to was completely nice the whole time. That being said I feel I was messed around with. I called in asking about a car and the saleswomen took my information. My credit score started to be checked....and again...and up to 8 times. I tried to maintain contact with the Saleswoman, i understand they were trying to get me financing but to run a credit check 8 times. There should be a guard against that. Finally 7 days passed. I called the store directly and got another salesperson. They said it only takes 2-3 days before they get back with a decision. The Saleswoman claimed she was out of the office 3/7 days, let me know it wasnt her fault because she passed it onto a "Special Finance Manager". Finally had to call and tell them to stop checking my credit. I would not use this location of Hyundai, or if you do, make sure you talk to an actual sales person and not the concierge.

I need to preface this review by saying I know nothing

I need to preface this review by saying I know nothing about Credit Scores, and the lady I talked to was completely nice the whole time. That being said I feel I was messed around with. I called in asking about a car and the saleswomen took my information. My credit score started to be checked....and again...and up to 8 times. I tried to maintain contact with the Saleswoman, i understand they were trying to get me financing but to run a credit check 8 times. There should be a guard against that. Finally 7 days passed. I called the store directly and got another salesperson. They said it only takes 2-3 days before they get back with a decision. The Saleswoman claimed she was out of the office 3/7 days, let me know it wasnt her fault because she passed it onto a "Special Finance Manager". Finally had to call and tell them to stop checking my credit. I would not use this location of Hyundai, or if you do, make sure you talk to an actual sales person and not the concierge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Branden, thank you for sharing your experience and bringing this to our attention. We apologize for any inconvenience caused by the multiple credit checks and the delay in communication. We appreciate your feedback and will make sure to address these issues internally to improve our services. For any other questions or concerns about this situation, please do not hesitate to reach out to the store directly, or email us at feedback@cochran.com. Thank you!

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Hello - Dale W/Service was great and was kept me updated

Hello - Dale W/Service was great and was kept me updated on progress as well. I was shown where the holes are to unclog sunroof to unclog myself once a month! But, I was not told if my vehicle 2014 Hyundai was on the list of recalls to fix for theft??! So, I still don't know. Thanks!!

Hello - Dale W/Service was great and was kept me updated

Hello - Dale W/Service was great and was kept me updated on progress as well. I was shown where the holes are to unclog sunroof to unclog myself once a month! But, I was not told if my vehicle 2014 Hyundai was on the list of recalls to fix for theft??! So, I still don't know. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tracey - thank you for your kind words! We are so glad you had a great experience with us. Our service manager has confirmed that there is no recall on your vehicle at this time. Thank you so much for choosing us and we hope to see you again!

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