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Flow Lexus of Winston-Salem

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:30pm 7:30am–5:30pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Flow Lexus of Winston-Salem from DealerRater.

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Good experience for a pre-owned RX350

Salesmen Eddie & Kevin were great to work with . . .not pushy like some dealers. After some haggling with Keith (Sales Mgr) he offered me a price I could live with and car was in excellent shape with low miles. We looked at other dealers including Greensboro and also in Durham, NC (wider selection).

Good experience for a pre-owned RX350

Salesmen Eddie & Kevin were great to work with . . .not pushy like some dealers. After some haggling with Keith (Sales Mgr) he offered me a price I could live with and car was in excellent shape with low miles. We looked at other dealers including Greensboro and also in Durham, NC (wider selection).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying a new car

Went going to purchase a new car . My salesman was mike,,,,,everything was a good experiemce

Buying a new car

Went going to purchase a new car . My salesman was mike,,,,,everything was a good experiemce

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Lexus RX 350 AWD

Flow lexus of Winston Salem is absolutely the best best dealership that I have ever dealt with! Very professional, very friendly, and caring! They made our purchase so easy. Very competitive on prices as well. This is our third purchase on new Lexus vehicles from them and every single one has been perfect transactions. We look forward to buying another one in a few years. The vehicles are very well taken care of and the staff all the way to the management are top notch! Thank you Flow Lexus!

2017 Lexus RX 350 AWD

Flow lexus of Winston Salem is absolutely the best best dealership that I have ever dealt with! Very professional, very friendly, and caring! They made our purchase so easy. Very competitive on prices as well. This is our third purchase on new Lexus vehicles from them and every single one has been perfect transactions. We look forward to buying another one in a few years. The vehicles are very well taken care of and the staff all the way to the management are top notch! Thank you Flow Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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best car buying experience I ever had.

I spoke to Eddie Dooley over the phone about an RX. He was polite, professional and very helpful. I drove to the dealership to take a better look at the vehicle. Everyone involved was friendly and I got a great deal. Overall, great experience.

best car buying experience I ever had.

I spoke to Eddie Dooley over the phone about an RX. He was polite, professional and very helpful. I drove to the dealership to take a better look at the vehicle. Everyone involved was friendly and I got a great deal. Overall, great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Sherri, for such a wonderful compliment. We will be sharing this with all our staff including Eddie. We hope we can continue to exceed your expectations in the future in sales and in service!

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Service

Susi has been my service advisor for 20 years. I would not go anywhere else for service. The lounge is very comfortable and the people are great.

Service

Susi has been my service advisor for 20 years. I would not go anywhere else for service. The lounge is very comfortable and the people are great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much Martha for the kind words! I will passing this message to Susi. We, at Flow Lexus of Winston-Salem appreciate your loyalty and patronage. We hope we can continue to exceed your expectations of our dealership in the future. Thanks!

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Fabulous Dealership

I realize car dealers generally don't rate "fabulous" as a descriptive word, but I have done business with Flow Lexus for 20 years and have never had a dealership experience as professional and honest (another unlikely description) as the salesmen and service individuals at Flow. In addition to my Lexus vehicles, I own/owned many other makes and models, none of which provided the same dealership experiences as the quality and service at Flow Lexus. Unlike all other dealerships I've done business with in the past 40 years, the salesmen and service advisors at Flow respected that I did my research and knew exactly what I wanted to purchase and what services I wanted performed. They did not try to sell me something I didn't want or need, gave me top dollar for my trades, and then negotiated fairly on the purchase price of my new vehicles. I reached out to two other Lexus dealers nearby while researching my recent ES300h purchase to get a feeling for the market, and was extremely disappointed with with both initial contacts. My disappointment was relayed to one of the sales managers who sent a generic email request regarding my experience with his dealership. I'm not naive enough to believe every employee at Flow can rate a "fabulous" and "honest" description, but my personal experiences have been such.

Fabulous Dealership

I realize car dealers generally don't rate "fabulous" as a descriptive word, but I have done business with Flow Lexus for 20 years and have never had a dealership experience as professional and honest (another unlikely description) as the salesmen and service individuals at Flow. In addition to my Lexus vehicles, I own/owned many other makes and models, none of which provided the same dealership experiences as the quality and service at Flow Lexus. Unlike all other dealerships I've done business with in the past 40 years, the salesmen and service advisors at Flow respected that I did my research and knew exactly what I wanted to purchase and what services I wanted performed. They did not try to sell me something I didn't want or need, gave me top dollar for my trades, and then negotiated fairly on the purchase price of my new vehicles. I reached out to two other Lexus dealers nearby while researching my recent ES300h purchase to get a feeling for the market, and was extremely disappointed with with both initial contacts. My disappointment was relayed to one of the sales managers who sent a generic email request regarding my experience with his dealership. I'm not naive enough to believe every employee at Flow can rate a "fabulous" and "honest" description, but my personal experiences have been such.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience!

After muc shopping I purchased an '08 Lexus LS 460. The dealer has a super clean 'Certified' used car. The transaction went smoothly, and I am happy with the purchase.

Great experience!

After muc shopping I purchased an '08 Lexus LS 460. The dealer has a super clean 'Certified' used car. The transaction went smoothly, and I am happy with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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