Reviews

4.5 out of 5 4.5
137 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 17, 2018

    Making a next day appointment was quick and easy. Once you arrive, the check in process was extremely fast and he service personnel friendly. In one hour,... they were done with me truck, awesome!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    October 6, 2018

    Made an online appointment that didn't show up in their system but the politely took my vehicle as if I had one. I was told it would be an hour to... hour and a half, and it took 2 hours. Haven't checked their work but the staff were all very friendly and professional with a clean and comfortable waiting area with lots of shops and restaurants nearby to occupy your time while your vehicle is being serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • June 14, 2016

    Their internet sales manager Dan Pasenelli and Valeri helped me very professionally and patiently to find the car fit our needs, with their help, we got... an excellent deal on the car we like and the whole buying process was pleasant and stress free. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    October 5, 2018

    Efficient customer service at reception area quick check-in clean facility outside & in waiting area Service rep Kevi was helpful & Showed... us location of wiring problem .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 2, 2018

    Art is great, responsive, and easy to deal with. He treats me fairly and doesn’t perform unnecessary repairs. Never had trouble making an appointment... in the past.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 29, 2018

    Outstanding service. Michelle was on top of her game. She is excellent at customer service. She kept me up to the minute in the repair. Michelle made me... feel like a valued customer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2018

    Mr. CHAVEZ was very accommodating and helpful. My online appt. did not go through, but he set me up for what needed to be done. Jim was very nice, dropped... me off where I wanted to go.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 24, 2018

    Ron Flores of Poway Toyota had been exceptionally helpful when I bought my new car. He was very clear in explaining to us the details of our negotiation.... He was very patient and stayed late with us during the whole process of our transaction. I highly recommend him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    September 13, 2018

    It took about 1:45 minutes to do an oil change. And I had an appointment. I was told it would be a little over an hour.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2018

    I bought my truck almost a year ago and have been using the Toyota Care Program. It’s the best. I get an appointment and go in and get out in no... time. I like free. I’ll miss it when it’s done. Everyone is super friendly and they have a play room to distract my kid. Top notch. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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