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Reviews
Friendly service willing to accommodate customers .
Friendly service willing to accommodate customers . Great selection of vehicles and free charging for new customers
Friendly service willing to accommodate customers .
Friendly service willing to accommodate customers . Great selection of vehicles and free charging for new customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon! Ryan Fitzsimmons General Sales Manager 262-522-1000
Bryan Perez was wonderful to work with.
Bryan Perez was wonderful to work with. He was professional and courteous at all times. He listened to my needs carefully which was refreshing because I had been to other dealerships who did not. I felt like he was really taking care of me and that is a great feeling when you are purchasing a new vehicle. I highly recommend you reach out to Bryan for your next car and see what I mean. You will not be disappointed!!
Bryan Perez was wonderful to work with.
Bryan Perez was wonderful to work with. He was professional and courteous at all times. He listened to my needs carefully which was refreshing because I had been to other dealerships who did not. I felt like he was really taking care of me and that is a great feeling when you are purchasing a new vehicle. I highly recommend you reach out to Bryan for your next car and see what I mean. You will not be disappointed!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ryan Fitzsimmons General Sales Manager 262-522-1000
This is the 3rd new car I have purchased from Boucher
This is the 3rd new car I have purchased from Boucher Hyundai. I am a FL resident and it woukd be easier to purchase and tag a new car in FL. But I chose to use the pleasant attitude and knowledgible service of your sales department instead. I have used Darlene Larsen twice. She cheerfully answers all of my technical questions at time of purchase and even throughout my ownership of the vehicle. And in the rare instance she doesn't know the answer she will find out and get back to me.
This is the 3rd new car I have purchased from Boucher
This is the 3rd new car I have purchased from Boucher Hyundai. I am a FL resident and it woukd be easier to purchase and tag a new car in FL. But I chose to use the pleasant attitude and knowledgible service of your sales department instead. I have used Darlene Larsen twice. She cheerfully answers all of my technical questions at time of purchase and even throughout my ownership of the vehicle. And in the rare instance she doesn't know the answer she will find out and get back to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Boucher Hyundai of Waukesha, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ryan Fitzsimmons General Sales Manager 262-522-1000
Everything was very smooth and done in a timely manner.
Everything was very smooth and done in a timely manner. They have a nice waiting area and washed my car after.
Everything was very smooth and done in a timely manner.
Everything was very smooth and done in a timely manner. They have a nice waiting area and washed my car after.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000
Billy is a very good resource, knowable and reliable flow
Billy is a very good resource, knowable and reliable flow up Nico was always very helpful
Billy is a very good resource, knowable and reliable flow
Billy is a very good resource, knowable and reliable flow up Nico was always very helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Ryan Fitzsimmons General Sales Manager 262-522-1000
He was efficient and knew what he was talking about.
He was efficient and knew what he was talking about. Thank you for all of your help!
He was efficient and knew what he was talking about.
He was efficient and knew what he was talking about. Thank you for all of your help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ryan Fitzsimmons General Sales Manager 262-522-1000
My car had a warranty repair and it took 2 months from
My car had a warranty repair and it took 2 months from start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both super nice cars.
My car had a warranty repair and it took 2 months from
My car had a warranty repair and it took 2 months from start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both super nice cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000
Lack of communication was the biggest issue and they took
Lack of communication was the biggest issue and they took a very long time to fix the issue.
Lack of communication was the biggest issue and they took
Lack of communication was the biggest issue and they took a very long time to fix the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Jamie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Heaney Service Manager 262-522-1000
I am not a fan of dealerships that do not fully inform
I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered this. Imagine my surprise when I found out the warranty started 4/1/24! The car lost 7 months of warranty sitting on the lot. When checking on this, the salesman knew nothing about your so-called program of starting a car’s warranty before sale. I don’t know if this is legal but it’s certainly unethical.
I am not a fan of dealerships that do not fully inform
I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered this. Imagine my surprise when I found out the warranty started 4/1/24! The car lost 7 months of warranty sitting on the lot. When checking on this, the salesman knew nothing about your so-called program of starting a car’s warranty before sale. I don’t know if this is legal but it’s certainly unethical.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rob Heaney Service Manager 262-522-1000
Fantastic customer service, quick, easy and painless.
Fantastic customer service, quick, easy and painless. I recommend Brady, Nico and Ryan if you want a great experience!
Fantastic customer service, quick, easy and painless.
Fantastic customer service, quick, easy and painless. I recommend Brady, Nico and Ryan if you want a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha! Ryan Fitzsimmons General Sales Manager 262-522-1000