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Boucher Hyundai of Waukesha

(4,420 reviews)
Visit Boucher Hyundai of Waukesha
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (888) 383-3649 (888) 383-3649
Used (866) 508-6541 (866) 508-6541
Service (262) 465-6017 (262) 465-6017

Inventory

See all 401 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2022.
Boucher has the Largest Vehicle Inventory in Wisconsin with over 4700 quality new and used vehicles in stock! Our relaxed shopping experience & consultative sales process will help you find the perfect vehicle at a fair price that fits your budget and we will do it in a timely and professional manner!
We Ride With You Every Mile!

Service center

Phone number (262) 465-6017

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(4,420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Hyundai of Waukesha from DealerRater.

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Friendly service willing to accommodate customers .

Friendly service willing to accommodate customers . Great selection of vehicles and free charging for new customers

Friendly service willing to accommodate customers .

Friendly service willing to accommodate customers . Great selection of vehicles and free charging for new customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon! Ryan Fitzsimmons General Sales Manager 262-522-1000

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Bryan Perez was wonderful to work with.

Bryan Perez was wonderful to work with. He was professional and courteous at all times. He listened to my needs carefully which was refreshing because I had been to other dealerships who did not. I felt like he was really taking care of me and that is a great feeling when you are purchasing a new vehicle. I highly recommend you reach out to Bryan for your next car and see what I mean. You will not be disappointed!!

Bryan Perez was wonderful to work with.

Bryan Perez was wonderful to work with. He was professional and courteous at all times. He listened to my needs carefully which was refreshing because I had been to other dealerships who did not. I felt like he was really taking care of me and that is a great feeling when you are purchasing a new vehicle. I highly recommend you reach out to Bryan for your next car and see what I mean. You will not be disappointed!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Ryan Fitzsimmons General Sales Manager 262-522-1000

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This is the 3rd new car I have purchased from Boucher

This is the 3rd new car I have purchased from Boucher Hyundai. I am a FL resident and it woukd be easier to purchase and tag a new car in FL. But I chose to use the pleasant attitude and knowledgible service of your sales department instead. I have used Darlene Larsen twice. She cheerfully answers all of my technical questions at time of purchase and even throughout my ownership of the vehicle. And in the rare instance she doesn't know the answer she will find out and get back to me.

This is the 3rd new car I have purchased from Boucher

This is the 3rd new car I have purchased from Boucher Hyundai. I am a FL resident and it woukd be easier to purchase and tag a new car in FL. But I chose to use the pleasant attitude and knowledgible service of your sales department instead. I have used Darlene Larsen twice. She cheerfully answers all of my technical questions at time of purchase and even throughout my ownership of the vehicle. And in the rare instance she doesn't know the answer she will find out and get back to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Here at Boucher Hyundai of Waukesha, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ryan Fitzsimmons General Sales Manager 262-522-1000

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Everything was very smooth and done in a timely manner.

Everything was very smooth and done in a timely manner. They have a nice waiting area and washed my car after.

Everything was very smooth and done in a timely manner.

Everything was very smooth and done in a timely manner. They have a nice waiting area and washed my car after.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

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Billy is a very good resource, knowable and reliable flow

Billy is a very good resource, knowable and reliable flow up Nico was always very helpful

Billy is a very good resource, knowable and reliable flow

Billy is a very good resource, knowable and reliable flow up Nico was always very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Ryan Fitzsimmons General Sales Manager 262-522-1000

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He was efficient and knew what he was talking about.

He was efficient and knew what he was talking about. Thank you for all of your help!

He was efficient and knew what he was talking about.

He was efficient and knew what he was talking about. Thank you for all of your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ryan Fitzsimmons General Sales Manager 262-522-1000

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My car had a warranty repair and it took 2 months from

My car had a warranty repair and it took 2 months from start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both super nice cars.

My car had a warranty repair and it took 2 months from

My car had a warranty repair and it took 2 months from start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both super nice cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

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Lack of communication was the biggest issue and they took

Lack of communication was the biggest issue and they took a very long time to fix the issue.

Lack of communication was the biggest issue and they took

Lack of communication was the biggest issue and they took a very long time to fix the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing this feedback, Jamie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Heaney Service Manager 262-522-1000

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I am not a fan of dealerships that do not fully inform

I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered this. Imagine my surprise when I found out the warranty started 4/1/24! The car lost 7 months of warranty sitting on the lot. When checking on this, the salesman knew nothing about your so-called program of starting a car’s warranty before sale. I don’t know if this is legal but it’s certainly unethical.

I am not a fan of dealerships that do not fully inform

I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered this. Imagine my surprise when I found out the warranty started 4/1/24! The car lost 7 months of warranty sitting on the lot. When checking on this, the salesman knew nothing about your so-called program of starting a car’s warranty before sale. I don’t know if this is legal but it’s certainly unethical.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rob Heaney Service Manager 262-522-1000

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Fantastic customer service, quick, easy and painless.

Fantastic customer service, quick, easy and painless. I recommend Brady, Nico and Ryan if you want a great experience!

Fantastic customer service, quick, easy and painless.

Fantastic customer service, quick, easy and painless. I recommend Brady, Nico and Ryan if you want a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha! Ryan Fitzsimmons General Sales Manager 262-522-1000

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