Gates Hyundai

The service department has repeatedly provided poor service. Incorrect diagnoses. Misquotes of prices/estimates. Returning car before the problem is fixed. They are incompetent.

We were an out-of-state buyer. The process was hassle free and a pleasant buying experience. Thank you Mike and your team for making this a seamless transaction!

Although our salesperson, DJ was very friendly and helpful, he didn't have strong knowledge of the vehicle we were interested in purchasing. We made a good faith offer for the vehicle, given it's age and the salt air corrision effects from the fact the vehicle originated from south Florida. Our offer was declined by the sales manager, Jason, who never made the effort to meet with us or propose a counter offer. Instead, he just hid in his back office and let our salesperson be the go between. We live in Louisville KY, which is approximately 100 miles from the dealership located in Richmond KY. Obviously, we were very interested in purchasing this vehicle since we spent over an hour driving to this dealership. We had every intention of purchasing the vehicle we came to see. However, the salesmanger was not interested in making any sale unless it was the full sticker price. I would not waste my time with this dealership as the salesmanager will not interact with the customer or offer a negotiated price. We will never attempt to do business with this dealership in the future. I only gave a 1 star review as I am unable to complete the survey with NO star.

Buddy Rue went above and beyond to help me lease a vehicle that would ultimately meet a list of dealbreakers on my end. I have not dealt with car prices since before the pandemic; the shock and horror I experienced at the UNBELIEVABLE increases in car prices post pandemic was completely unexpected. Buddy was EXTREMELY empathetic to my specific situation and financial constraints. Buddy is professional, knowledgeable, very responsive and listened to what I was asking for versus trying to push a car I could not afford. I provide customer service for a living so my expectations are high for the type I customer service I should be receiving. Buddy absolutely exceeded my expectations! I have no hesitation in saying you should give Buddy a call if you are looking for a car .... he will definitely help you find the right car for you at a price that won't empty your bank account!

Great staff and service. My buying experience could not have gone better. Had everything ready when I arrived and went over my car and answered any questions I had.

Scheduled an appt. For our Genesis G80 to be serviced for a recall. Told the service dept. on the phone the make, model, and year of the car. Brought the car to the dealership (which is an hour and 15 min drive one way) only to be told they couldn’t find our VIN number in their system. Wasted trip and a phone call with the service manager, Joey, offered not resolution or even the gas we were out for the trip. We have always brought our Hyundais to this dealership. And have always been well treated. This is our last trip and wouldn’t recommend them to anyone who needs service on their car.

I’m 71 and have bought my share of cars. Without being long-winded, I’ll just say that Gates is an example of an auto dealership done right. I lease Hyundai’s every three years and I’ll keep coming back.

My suggestion is don't drive in from very far to look at a vehicle at this dealership. I called and told Logan I was on my way from 1.5 hours away to look at a truck. He said "Great I'll have it up front ready for you". I get within 6 minutes of the dealership and he calls and says we just sold it. Pretty shady way to do business. I would not recommend this dealership to my worst enemy. No consideration at all for others time.

The engine failed in my 2017 Tucson. Fortunately, it’s was still under warranty. They had my vehicle for almost 3 months waiting on a new engine. I did not get a courtesy vehicle for 2 months. Hyundai main office offered to reimburse car rental, but I would have had to pay $400+ a week for rental with no guarantee of reimbursement. What really got me, is after not having my vehicle for MONTHS, I thought as a courtesy my car would be washed and detailed when ready for pickup. It was not. It was dirtier than when I had it towed. Mechanics got grease or oil on the inside driver door.

Total crap show! Hyundai Santa Fe has the high oil usage problem (subject of a recent class action lawsuit) and the service department were just like, OH WELL, it isn't worth the time to even ask Hyundai even though the vehicle is still well within the warranty period. Going to charge the customer for conducting an oil usage test, for a warranty problem? Why should the financial burden be placed on the customer for a problem that Hyundai is WELL aware of? So instead, they overfill the oil sump to get around the evidence of high usage. This is how you treat a customer after the sale? Do not bother to buy from this dealership.