Gates Hyundai

Doesn't seem eager or care whether they sell a car or not. No follow-up or good communication

Eric was a professional salesman and Frank was a great financing manager. I would definitely recommend all Gate’s dealerships to my family and friends.

Terrible experience 2hr to do first maintenance!! Only excuse was , teck was new . The first service on my sons car took 20 min , from the same place .

Thanks so much to Scott, Logan and Brandon, bought our 4th car there, amazing people who actually care about your needs and budget,

I have contacted Gates Hyundai service department multiple times via phone, and via chat on their website, for service on my vehicle. I am now going on 3 weeks of "waiting for someone to call me back". Each time I call someone gets my name, and number and states someone will reach out. Nothing after 3 weeks, 4 phone calls, and 4 or 5 chats. I just need someone to call to schedule an appointment for service on a vehicle under warrant, and no one will contact me. Very disappointing as the service received when I purchased the car was fantastic. It seems like the sale is the only part they are concerned with. I recommended over 5 people who also purchased cars based on my purchase experience, I wish I had not now as I feel bad that I put my name on a company with such poor customer service. I will likely not ever recommend Hyundai (at least Gates Hyundai) again, and further more will be sure to share this experience with anyone considering getting a new vehicle. Once again, I am just waiting on a call back to schedule an appointment, no work to comment on as I cannot get a call back.

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are no where to be found and they have NO loaner cars, which I was told at first one wouldn't be given to me because ky warranty didn't cover it even though had they done it right in the 9 weeks they had it, I wouldn't be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all. Now we are at yet another situation where they can't help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldn't be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

Very friendly people and patient. We couldn't make a deal because of the lack of inventory but don't blame them, this is all Covid situation. But I fully recommend this place.

We had a wonderful experience purchasing our Palisade at Gates Hyundai in Richmond. Scott Boggess the General Manager at Gates and our salesman Buddy Rue were extremely helpful and fully answered our questions. We never felt pressured to make a decision. Buddy even delivered our new car to our home where we completed all of the paperwork. Later they followed up with us to see if we had any questions or concerns .

Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the great work Excellent

My experiences with Gates Hyundai Service Dept. and with Danielle Yarber have been top shelf. No issues whatsoever. Indeed all experiences with the Gates Family of dealerships have been A++.