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Gates Hyundai

4.1 out of 5 4.1
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 2:00 PM

Gates Hyundai Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2010

Our number one goal at Gates Hyundai is to do everything, in any way, everyday to ensure customer satisfaction. That starts with our very friendly and talented sales staff and management. Each has several years of experience and are eager to assist you in all your automotive needs.

...


Our service and parts departments are also staffed with very knowledgeable and experienced professionals who are eager to assist you. We carry a full line of Hyundai manufactured parts and all vehicles are serviced by certified ASE technicians to ensure your full satisfaction.

"We Sell for Less Because We Can"

Service

Oil, Filter Change

$29.95

Tire Rotation

$19.95

Wheel Balance

$44.95

Brake Replacement

$189

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
538 lifetime reviews. Includes reviews of Gates Hyundai from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 24, 2020

    We had a wonderful experience purchasing our Palisade at Gates Hyundai in Richmond. Scott Boggess the General Manager at Gates and our salesman Buddy Rue... were extremely helpful and fully answered our questions. We never felt pressured to make a decision. Buddy even delivered our new car to our home where we completed all of the paperwork. Later they followed up with us to see if we had any questions or concerns .

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 17, 2020

    Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the great... work Excellent

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danielle Yarber

    Service Advisor

    NOT RATED

  • April 4, 2016

    Cal Yamaguchi was wonderful to work with. He knew the product he has to sale and worked very hard to find the car that fit my needs.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2020

    My experiences with Gates Hyundai Service Dept. and with Danielle Yarber have been top shelf. No issues whatsoever. Indeed all experiences with the Gates... Family of dealerships have been A++.

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danielle Yarber

    Service Advisor

    NOT RATED

    Brandon Lewis

    Sales Advisor

    NOT RATED

  • 5.0 out of 5
    February 27, 2020

    Zach is a wonderful salesman. He was always smiling and pleasant and willing to do whatever he can to make the car buying process easier.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danielle Yarber

    Service Advisor

    NOT RATED

    Steve Revell

    Sales Advisor

    NOT RATED

    Zach Bowman

    Sales Advisor

    NOT RATED

  • 1.0 out of 5
    September 10, 2019

    My name is Ballard and have lived in Madison County, for almost 30 years. I attended college at EKU when i was thirty one. I want to write a great review... for Richmond Cars and Truck Center above Save A Lot. Let me say first that I was dealing with Gates at Hyundai in Richmond Ky and have several times in the past and always with the same Sales Manager, which is the rudest and un caring person you will meet . Took my little girl on her 18 birthday to get her a car we seen online. To make a long story short, we was within 800 dollars short, which they got at a auction. Gave my little girl, yes she 18 but will always be my little girl, the key and said they work it out. Well, we did not get the car for her over that little money and took the key back breaking her heart. They would had a customer for life but 800 dollars was to much for them, so we left. Destroyed her birthday. But they call back Saturday evening and said we had a deal, and left 2 messages by two salesman James and Hogan that we had a deal but was closed by the time we got there. Call them Monday and say deal was off due to we did not come get Saturday that deal was dead and back to the same price, but letting my daughter think she had the car but was let down again. Now you see Gates has 5 or 6 car lots in Richmond and you would think they could help a young girl get started out right of getting her first car, by the which we had all the money in cash and would had a customer for life. So you see GATES have monopolize the business in Richmond and they wont deal with you cause they have set prices and they don't have to work with you and appears they don't care. we went to several of his lots and got the same terrible treatment. I am asking all or any people with descent respect to boycott GATES. They will burn you up with prices and fees. now let me end this story and happiness to a young girl and a great ending. We went to Richmond Cars and Truck Sales due to we seen a Kia Soul plus sitting there. I told my wife no use going here due to they were much smaller compared to Gates Auto. So I thought I try anyway but was only checking price and mileage and year. Oh Boy was we fooled. Now first i don't know anyone who works there, and almost did not stop. Would had been a big mistake due to we was headed out of town for a better deal than GATES Auto. I stop open door and went in and was treated as a 5 star Customer, thinking here we go, however not only we meet one of the greatest nicest car salesman name WILL, but was only there under 45 minutes and got a super deal on that Kia Soul, 2017 with 31,000 miles way under anything GATES could had offer or would offer. But Will made the process so easy and the Sales Manager was Great to work with and made my young daughter the happiest little girl you could had imagine , now proudly driving her little Kia Soul . Now I have never have ever wrote a review before, but i thought there was a great moral to this story and who destroy a young daughter dream. I thought if you own so many 1000 plus cars as GATES Auto have, you never have to look anywhere, but we learn't that's not true cause RICHMOND CARS and AUTO SALES can and will do their best to make your dream come true, and treat you as a 5 STAR customer , they did us and we are prove of that. Go where there is no pressure and hassle free and a 5 star dealer. So if you looking for a great deal for a car and being a life customer, GO see my Friend WILL at RICHMOND CARS and AUTO SALES, and ask for WILL , where you are treated fairly and by the way they did come down from their price to make my daughter so so happy, and now has her friends and my friends going to see WILL. I will Never buy a Car from GATES auto and neither should you., because they have monopolized the car business in Richmond Ky. If you do not deal with my friends it might be best to drive 17 minutes somewhere else.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Scott Boggess

    General Manager

    NOT RATED

  • 5.0 out of 5
    September 8, 2019

    Came into the dealership yesterday evening and it was one of the easiest experiences i’ve had. Car dealerships typically make me nervous and uneasy but... I felt pretty relaxed and i’m happy with my purchase. I ended up with a 2017 Nissan Versa. As a first time buyer, I was pleased to find a used reliable car I could call my own. I am very thankful for Scott, Greg, and Frank as they worked diligently yesterday to get me financed and help me find a car, even going above and beyond and staying past the time they were suppose to be there. And on top of all of that.... I got a 3 year warranty on my used car!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2019

    As a first time car buyer, I was timid about the entire process of purchasing a vehicle. The fine folks at Gates were efficient, friendly, and helped in... any way possible. They were entirely reasonable in negotiating a price, transparent about the car's history, and friendly in customer service. Logan Noe answered all questions I asked, and responded amazingly fast with tremendous service. If anybody in my life asked me where to go to purchase a new car, I will always recommend Gates Hyundai in Richmond, KY.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2019

    I have purchased 3 vehicles from this dealership and have been overall pleased until this last occurance. A few days after purchasing a vehicle from here,... a tire blew out because they had the wrong sized tires on the car. After they replaced the tires, they did not drive the car to see if there were any other issues with the car. To have the tires replaced, it took them FOUR days l... they accomplished a tire per day. The back left wheel was bent so I dropped the car off on Thursday 06/06/19.. the wheel they ordered is the wrong size and now I have to wait til Thursday to pickup the vehicle. Ordering proper sized wheels @ tires should be on the lower end of their spectrum of expertise, right? Maybe not. I’m not driving uncomfortably in a 4 cylinder cardboard seat for another 3 days.. so I have to pay out of pocket for a rental car to better accommodate me due to the dealerships inability to thoroughly inspect a vehicle prior to selling it, their I nability to select the correct sized wheels/tires, and lack of customer service skills to help maintain customer satisfaction. My next vehicle purchase will not be from any of the Gates car dealerships.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Buddy Rue

    Sales & Leasing Advisor

    NOT RATED

  • 1.0 out of 5
    June 10, 2019

    I have purchased 3 vehicles from this dealership and have been overall pleased until this last occurance. A few days after purchasing a vehicle from here,... a tire blew out because they had the wrong sized tires on the car. After they replaced the tires, they did not drive the car to see if there were any other issues with the car. To have the tires replaced, it took them FOUR days l... they accomplished a tire per day. The back left wheel was bent so I dropped the car off on Thursday 06/06/19.. the wheel they ordered is the wrong size and now I have to wait til Thursday to pickup the vehicle. Ordering proper sized wheels @ tires should be on the lower end of their spectrum of expertise, right? Maybe not. I'm not driving uncomfortably in a 4 cylinder cardboard seat for another 3 days.. so I have to pay out of pocket for a rental car to better accommodate me due to the dealerships inability to thoroughly inspect a vehicle prior to selling it, their I nability to select the correct sized wheels/tires, and lack of customer service skills to help maintain customer satisfaction. My next vehicle purchase will not be from any of the Gates car dealerships.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danielle Yarber

    Service Advisor

    NOT RATED

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