Firkins Mitsubishi

Jef and Joe were the best. I wouldn’t change a thing about my experience. And absolutely love the car.

I recently worked with Firkins Mitsubishi while shopping for a new vehicle and unfortunately, my experience did not reflect the level of transparency I expect in a dealership. While the staff was initially responsive, there were notable discrepancies between what was discussed and what appeared in the lease paperwork. Several fees were either not disclosed upfront or padded without explanation, and the lease structure changed without a clear breakdown. I’ve purchased and leased many vehicles over the years—including through dealer auctions—so I’m not new to the process. I value straightforward communication and clean numbers, which I did not receive here. Ultimately, I decided to purchase in Massachusetts with a dealership that provided clear, upfront pricing and a transparent breakdown of all terms and incentives. It’s unfortunate because I was ready to move forward, but the inconsistencies and lack of clarity made it difficult to trust the deal. If you’re considering Firkins Mitsubishi, I recommend reviewing all paperwork carefully and asking for a full itemized lease breakdown in writing before signing anything.

Deception alert! While the sales staff at Mitsubishi was kind, beware of Firkins. They sold a new vehicle to me with damage to the paint on four body panels. They attempted to touch it up with what appears to be a non-matching paint pen but did not disclose the small gouges and chips. It was not visible under the awning they delivered the car under, but it was definitely visible in the sunlight. The actual inspection of the vehicle occurred while large number stickers were on the side of it, which hid three of the damaged locations. Once the damage was discovered by the ceramic coater the next business day, I notified the dealership. Initially they were responsive, but ultimately the general manager had to be contacted. He made excuses, failed to stand behind the integrity and ethics mentioned in the company?s mission statement, and claimed that because he couldn?t see the damage in the videos he had of the car that it did not exist under their possession. I will be taking multiple legal and media actions against Firkins Automotive Group, as they are in direct violation of Florida Statute regarding deceptive practices in the sale of new cars, as someone there clearly knew about the damage or it would not have been ?touched up.?

We love Firkins! Great customer service in both the sales and service departments. Very professional and helpful. We bought there and my parents have bought their cars there. We also take our cars there for service. Always great experience! It?s a pleasure doing business at Firkins! Thank so much!

Mi car has been in the service department for 4 months now. They keep on transferring me from employee to employee and non of them has help me. I have a open case right now with the Mitsubishi and the dealer still hasn't returned my calls. I don't recommend this dealer to no one.

Perfect all around. Great service and communication.

Brett was my salesman amazing customer service didn’t mind answering the million questions I had ended up test driving at least 7 cars before I found the one I had wanted to finance great dealership would defiantly come here again to lease buy or finance a car.... only downside was the finance guy at the Mitsubishi dealership was douchey and tried to rush me into something that I wasn’t ready for.

My husband and I where need of new car ..We went to firkins and Angie help us . SHE was amazing and she helps out so much to get us in a new car for are family thank to sale manger Andre and Angie for all your amazing work and help We are so happy with are new car ...Angie is the most caring person she so understanding ...Thank so much

When I went to look at something.I was scare I wasn't gonna get anything. but this saleswoman name ANGIE LINZY WAITED ON ME .And she work until I GOT WHAT I PRAYED FOR.GOD REALLY BLESS ME and bless ANGIE.I WOULD RECOMMEND PEOPLE TALK TO HER.

There service in relating to the customers was outstanding and they took care of my daughter's needs. I would recommend this dealership to anyone that need's a vehicle.