Went for oil change, great service. They have tv and free coffee at the waiting area. Seems like buyers were having a pleasant time. I would recommend... anyone to do business with them. Friendly service and people.
Thank you Bo for your kind words! We thank you for your business and look forward to your next visit!
Great customer service and planned appointment with no problem, very accommodating to return my car as promised. Service department was most accommodating.... Dealing the personnel was a pleasure.
Thank you Rosey for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and... still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. It's now been 3 months and my bank still hasn't received a title or my plates. I call to find out why and when you finally get a hold of someone that knows anything they say I need a vin inspection. I get it done over a week ago the MVD mails it to them and they still haven't received it. I can't believe Audi Corporate would allow business to be conducted like this in they're name. I will never purchase an Audi!!
Walked in to buy a new Audi Quatro and the salesman was courteous at first, but never followed up on the process. I called him, and he told me he'd... call me back but never did. So, I went to Hoy Mercedes and bought a beautiful Mercedes sedan.
Amy, thank you for your feedback about your visit to my showroom, because that should not have happened. I need to use your case as a learning opportu...nity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jose Negrete General Manager jnegrete@Group1Auto.com
Price was not as advertised , asked for an out the door price and was given a 12+k over the MSRP price
Thank you for leaving this detailed feedback about your experience with Garcia Subaru of El Paso. Our general manager, Robby Herbert, would like to re...ach out to you directly to fix your experience and get our relationship with you headed back in the right direction. What phone number or email address would be your preferred method of contact? Or if you would like to call him, his number is (915) 401-3222. We look forward to hearing from you either way.
I requested an online inquiry but no one contacted me. I ended up going to another dealer. I really wanted an Audi, but I felt I was not a priority for... them.
Hi Ben, we appreciate you bringing this matter to our attention. We certainly don't want you to feel this way. If you'd like, please contact our gener...al manager directly so that we may help turn your experience around. Garcia Subaru El Paso, (915) 401-3222
Best buying experience of a new car in 25 years. Fast, easy, accurate and honest. Audi El Paso will get my business every time I buy an Audi. Thank you... team Audi El Paso.
Thank you so much for the kind review. Just a reminder that we offer $100 on referrals payable to you for any friend or family member you send our wa...y. Please remind them to let us know why they chose to purchase with us so that we can send the check your way.
I had a bad experience buying from Garcia 2 years ago, but after being in bad accident where my Subaru was totaled and walking away without a scratch I... knew I was getting another one. This time I was imedietly great by one of the friendliest people I have ever met in El Paso, she seemed actually concerned about my accident and really listened to me. She knew more about Subaru then I did and we had a great conversation about them. I'm still waiting on my settlement to buy, but when I do, I'm definitely going to go here.
Thanks for the great comments, I apologize that you were in an accident, and hope that you are doing well presently. Please let me know if there is s...omething that we can improve upon, as it seems our customer service was excellent, but the other items reviewed seemed to leave a little room for improvement. Hope to see you soon!!
Hey if your looking for a great salesman franks your guy . He gave me and my mom both a great deal
Thank you so much for the kind review. Just a reminder that we offer $100 on referrals payable to you for any friend or family member you send our wa...y. Please remind them to let us know why they chose to purchase with us so that we can send the check your way.
Went to check out a Honda Element that looked great on pictures, but was very worn in person. Pices of plastic were falling off and there were scratches... all over.