Audi El Paso

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Audi El Paso Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2019

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
152 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 2, 2020

    I got a great car at an excellent price, i was treated with respect and the finance guy walked me through everything I was signing and explained well.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    July 2, 2020

    Very friendly staff. Randy Quezada helped me through the whole process. Communicated well the week before coming down. Ran numbers for me and sent pictures... of everything I asked. He made sure I didnt take a trip down to El Paso in vain. No hassle no pressure service. In and out quickly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to y...our next visit!

  • December 18, 2019

    Ceci is an outstanding service advisor. Very knowledgeable. She had my vehicle in and out in a couple of hours. Kept me updated on the time and service... my vehicle needed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for our staff, we appreciate it!

  • 5.0 out of 5
    July 2, 2020

    Amazing people there very very helpful on all aspects, lovely experience at audi of El Paso. Joe Negrete and David Lujan Made this experience easy and... fun!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    July 1, 2020

    Went in to buy a used vehicle. Audi Brand Specialist Jesse Vasquez was very helpful. Any questions I had, he was very thorough with his response. Made... sure that I understood every step of the process. Got me the best deal available. Ended up with an excellent monthly payment. Thank you Jesse and General Sales Manager David Lujan for an awesome vehicle at a very affordable price! Definitely recommend Audi El Paso! Ask for Jesse Vasquez.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your b...usiness and look forward to your next visit!

  • 5.0 out of 5
    July 1, 2020

    Very pleased with the service. Ashley my service advisor took good care of me with timely updates and transportation to and from the dealership. Enrique... the service mgr also went out of his way to help get my vehicle repaired. Not only was my issue resolved but several safety recalls fixed that I was unaware of. Another shining example of how Audi El Paso takes care of there customers :-)

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your b...usiness and look forward to your next visit!

  • 5.0 out of 5
    July 1, 2020

    Thank you for your help today. I will check on the application for assistance then set up an appointment to fix the repairs needed. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    June 30, 2020

    Ashley is so helpful and kind every time I have to bring my car in for service of any kind. The experience is so pleasant and everybody in the entire department... is friendly and helpful. The loaner vehicle is always ready and clean and setup for my appointment. The regular notifications I receive through text to view the service report and approve any recommended additional service is very convenient and helpful. Couldn’t be any more pleased with Ashley and the entire service department and experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to y...our next visit!

  • 5.0 out of 5
    June 25, 2020

    Waiting on parts for my car, will give review after the work has been completed. The work should be completed early next week some time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 24, 2020

    Needed a new key fob through an extended warranty I had purchased. I got the run around for 2 months. Didn’t get a call back from any service agent or... manager. So I went in and it took 5 minutes for the advisor to order the key fob. Very unprofessional service!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Louie, Thank you for bringing this to my attention. I apologize for the service you received these past 2 months. I would like an opportunity to fix t...his and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete General Manager

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