Reviews

3.9 out of 5 3.9
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 13, 2018

    The place to buy a car. A great experience. The showroom has lots of different models and price pints it has something for everyone. The sales guys and... gals know all the features and benefits of the new models just arriving.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    December 10, 2018

    Excellent service. Staff friendly and even drove me to an appointment while my car was being serviced! Quick and professional and would definitely recommend.... Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We look forward to your business with us again!

  • 5.0 out of 5
    December 5, 2018

    Terrific company; personnel are empowered to make decisions and they do speedy and first-rate service. The facilities are clean and amenities well-stocked.... The technicians are knowledgeable and honest. Whenever we called, they were able to provide an answer without having to call us back 2 or 3 days later. Overall, outstanding service, thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to yo...ur next visit!

  • 5.0 out of 5
    November 30, 2018

    Ashley is attentive and helpful. She and the team are extremely professional. I've got an older Audi which generally creates a challenge for the... service folks. I appreciate them going the extra mile to diagnose and repair my car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Ben for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    November 30, 2018

    My wife and I bought our first Audi and Roman Duenez was our sales rep. He did an awesome job of accommodating us and getting us the fairest trade in... value for our vehicle. Our experience was awesome and we definitely will be buying our next vehicle from Audi of El Paso again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Cesar! We are grateful for your business and look forward to your next visit!

  • 5.0 out of 5
    November 30, 2018

    We showed up at the dealership just to browse and see what they had in stock. We had an idea of what we wanted. Greg was helpful. He didn't try to... sell something we weren't looking for. We ended up buying a used vehicle that they had just gotten in. Greg made sure all inspections were complete. Made sure that all repairs were completed so we could have the car by the next day. The whole process was extremely easy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

  • 2.0 out of 5
    November 29, 2018

    Ashley has always been very rude and unprofessional every time Ive had to bring my vehicle in for any type of service. Ashley has extremely poor customer... service skills. I would rather drive to Albuquerque Audi dealership for any service just to avoid dealing with her. She has been very unhelpful and disinterested in helping customers. Not sure why she works there if she’s that hateful toward customers. Everyone else in service was great, polite, and very helpful. Unfortunately, One bad apple can spoil the whole bunch.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize for your negative experience with Ashley. I would like an opportunity to address your concern...s and to earn your business, please contact me at 915-401-3267. I look forward to speaking with you. Jose Negrete General Manager

  • 4.0 out of 5
    November 25, 2018

    I am very pleased with service advisor Ashley. she makes my life much easier every time I go to service my Audi. She maintains me informed on the status... of my car and orders parts for me. Thank you Ashley. On the technitian side Im pleased with the job performed but the only thing I would like to see is that if they see anything wrong with the vehicle other than what I ask to fix on the work order to let us know since the car is already there. Good job though and thank you for leaving my vehicle clean.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next ...visit!

  • 5.0 out of 5
    November 13, 2018

    Ashley is the best service writer I’ve ever worked with. Shes constantly successful with my extended warranty and get repairs covered. During this... visit she kept me in a rental and loaner during the repair. Thank you!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you Micah for your kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    November 13, 2018

    Great experience with Audi service. Oil change and factory recall was completed. Very helpful staff and courteous. Had appointment in EP, service manager... helpful with rental. Miguel at rental company was great. Will be sure and bring car in for future maintenance. Ashley always does her best to make sure customers are taken care of quickly. Thank you!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you SJ for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to... your next visit!

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