Reviews
Great people to work with!
Great people to work with!! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy!
Great people to work with!
Great people to work with!! Thanks to Chris and Jason for the help finding what we were looking for. They made everything go quick and easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I found the dealership online, very good experience once
I found the dealership online, very good experience once we got there. Vincente was knowledgeable and very helpful.
I found the dealership online, very good experience once
I found the dealership online, very good experience once we got there. Vincente was knowledgeable and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
**⭐☆☆☆☆ 1 star** Total bait-and-switch.
**⭐☆☆☆☆ 1 star** Total bait-and-switch. I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth**. Based on that information, I spent the time following up, only to be told the dealership would not honor the price that was provided. This was a complete waste of time. Advertising one price online and then backing away from it once a customer engages is the definition of bait-and-switch. If the dealership has no intention of honoring GMC’s online pricing, they shouldn’t allow it to be presented in the first place. I would not recommend this dealership to anyone looking for a straightforward or honest buying experience. 1
**⭐☆☆☆☆ 1 star** Total bait-and-switch.
**⭐☆☆☆☆ 1 star** Total bait-and-switch. I filled out the purchase information directly through the GMC website and received pricing and deal terms tied to **Hiley Buick GMC in Fort Worth**. Based on that information, I spent the time following up, only to be told the dealership would not honor the price that was provided. This was a complete waste of time. Advertising one price online and then backing away from it once a customer engages is the definition of bait-and-switch. If the dealership has no intention of honoring GMC’s online pricing, they shouldn’t allow it to be presented in the first place. I would not recommend this dealership to anyone looking for a straightforward or honest buying experience. 1
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Fast professional service.
Fast professional service. They cleaned my engine compartment and washed my truck when they finished the repairs
Fast professional service.
Fast professional service. They cleaned my engine compartment and washed my truck when they finished the repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buyer Beware!
Buyer Beware!!! The price advertised on their website is not the price they will sell for. Even though they spend lots of time and space to show you an advertised price you must look for the not so obvious grey disclaimer that states that the dealer sets the final price and that addon's and fees are not included. And they are significant amounting to thousands more than the advertised price. Hiley immoral and should be illegal. Same old stuff that makes buying a car so distasteful and sadly gives dealers the bad reputation they have earned.
Buyer Beware!
Buyer Beware!!! The price advertised on their website is not the price they will sell for. Even though they spend lots of time and space to show you an advertised price you must look for the not so obvious grey disclaimer that states that the dealer sets the final price and that addon's and fees are not included. And they are significant amounting to thousands more than the advertised price. Hiley immoral and should be illegal. Same old stuff that makes buying a car so distasteful and sadly gives dealers the bad reputation they have earned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Buyer Beware!
Buyer Beware!!! The advertised price highlighted in bright green is not the price they will sell for. They spend a lot of time showing you that price but there is a not so obvious disclaimer that says addons and fees are not included. And they are SIGNIFICANT adding up to thousands of dollars more than the advertised sales price! It is Hiley immoral and should be illegal. It is what makes buying a car so distasteful and gives dealers the bad reputation they deserve.
Buyer Beware!
Buyer Beware!!! The advertised price highlighted in bright green is not the price they will sell for. They spend a lot of time showing you that price but there is a not so obvious disclaimer that says addons and fees are not included. And they are SIGNIFICANT adding up to thousands of dollars more than the advertised sales price! It is Hiley immoral and should be illegal. It is what makes buying a car so distasteful and gives dealers the bad reputation they deserve.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Norman did a good job with the sale and demonstration of
Norman did a good job with the sale and demonstration of my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major.
Norman did a good job with the sale and demonstration of
Norman did a good job with the sale and demonstration of my vehicle. Pricing arranged by Brian was attractive. There were some challenges with finance and registration but nothing major.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My car buying experience was great.
My car buying experience was great. Edwin my salesman was awesome. He answered all of our questions. Was easy to deal with and made the car buying process painless. Did an amazing job on the walk around and delivery making sure to set up my phone, GMC app and demonstration all the features before leaving the lot. Ron in finance was great as well. Overall I am completely satisfied with the purchase of my new vehicle from Hiley GMC. Sincerely a 100% satisfies and loyal customer for life, Tony Bruncati
My car buying experience was great.
My car buying experience was great. Edwin my salesman was awesome. He answered all of our questions. Was easy to deal with and made the car buying process painless. Did an amazing job on the walk around and delivery making sure to set up my phone, GMC app and demonstration all the features before leaving the lot. Ron in finance was great as well. Overall I am completely satisfied with the purchase of my new vehicle from Hiley GMC. Sincerely a 100% satisfies and loyal customer for life, Tony Bruncati
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, we're happy you found our staff to be so supportive during your experience here at Hiley Buick GMC of Fort Worth. Please let us know if there is anything else we can do for you; we are more than happy to help!
Had routine service done on my truck.
Had routine service done on my truck. The staff does a great job of keeping you informed of their progress. Staff is very friendly and the service doesn?t take long.
Had routine service done on my truck.
Had routine service done on my truck. The staff does a great job of keeping you informed of their progress. Staff is very friendly and the service doesn?t take long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Service is Awesome very polite and knowledgeable to help
Service is Awesome very polite and knowledgeable to help out.. really like the video of inspection of your vehicle explaining conditions of it.
Service is Awesome very polite and knowledgeable to help
Service is Awesome very polite and knowledgeable to help out.. really like the video of inspection of your vehicle explaining conditions of it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
