Leif Johnson Superstore South

I told my salesman I would be financing my own vehicle thru my own bank. They ran TWO hard inquiries on my credit without my permission, after I had specifically asked them not to. I asked Joe Perez, the manager to remove them, and he refused. He tricked me into signing off on something that gave him permission to do this to me, even after I told him, to his face, that I did not want him to!

Great place with open, fair and honest work. These guys helped me out quickly. Yea!

Awesome customer service, every time I bring my car in for service everyone is so nice and they get me in and out promptly.

Eric and Andy did a great job. I would recommend them to all my friends. There were a few hiccups and both of them were great in helping things get done

My Salesman was Trevor Zandt. He was excellent and professional. We had visited 7 other stores looking for a Ford Escape and found the best car and value at this location. Trevor was patient and fully explained the purchase process to us. I fully understood what we were purchasing and how the financial process was to occur. Out of all the other salesmen we visited with Trevor was the most understanding and explained financial process to us. There was absolutely no pressure given. He gets 5+ Stars. We are completely satisfied.

A BIG thanks to Jennifer, Ali and Corina for all they do and getting me into my new car!!! Your all awesome and greatly appreciated!!! If your looking to buy ask for Jennifer Guerrero at Leif Johnson E Ben White!!!

One of the best buying experience we have ever had purchasing vehicle.Gary and the store manager made us feel so welcome and like they really wanted our business.they bend over backwards to help us get what we wanted.will definitely do business here agin!!

I purchased the vehicle on Monday, 06/05/17 after work at approximately 6p. It was a terrible storm. When I got in the vehicle, there was on ¼ tank of gas. I asked Carlos about the amount of gas. He stated, “We don’t put gas in vehicles.” The rest of the week was cloudy. On Saturday, June 10th, at approximately 5p, (the first sunny day after the purchase, and the 5th full day of me having the vehicle), I saw there was paint discoloration due to letter markings on both front quarter panels and the driver and passenger door, from the previous owner, which read “Madam Gentry XXX”. IF I, AND OTHERS, WERE ABLE TO SEE THIS ON THE FIRST SUNNY DAY, SOMEONE AT THE DEALERSHIP HAD TO HAVE SEEN IT IN THE MONTH IT WAS AT THE DEALERSHIP WHICH IS DECEPTIVE BUSINESS PRACTICE. I called the dealership around 7p. My call was not returned. I called on Monday, 06/12/17, the 7th calendar day. I spoke with Mike Cogan and told him of the situation and I wanted to return the vehicle because of the faded markings due to their 7 day return policy. Mike told me he would get back with me. He did not. Carlos called me back. I explained everything to him. He told me he would have to get with the manager. Carlos called me back and stated it was too late to return the vehicle because it was the 8th day. I told him, this was not the case because they were closed on Sunday. If they had been opened on Sunday, I would have done so and I should not be punished because the dealership was closed. Carlos then had manager, Ryan Fisher call me. Ryan also stated it was the 8th day. I explained I had spoken with 2 other dealerships who offered a 7 day guarantee and the industry standard was from the time on the date of vehicle purchase to the time 7th day. I stated I was being punished because I could not come until after work on the day of the purchase (which took a whole day away) and they were closed on a weekend day, which makes it 6 days ability to return, not 7 days. Ryan then told me they held the vehicle for me and they had many people interested. I told them this WAS NOT the case. I was SPECIFICALLY told by Mike and Carlos it could not be held and I understood and if an offer was received they needed to sell. Ryan then said they could paint where the lettering was located. I told him I have knowledge of painting vehicles and the color of the vehicle, red, could not be matched because of sun fading which occurs over time. I told Ryan if they painted the whole area and guaranteed it for a period time, I would consider this option. I drove the vehicle to the dealership and showed Ryan the issue. He stated he saw the writing and had never seen anything like this. We again had the 7th day return and the painting issue conversation. Ryan stated he discussed my issue with the Used Car Director, Chris St Clair and Chris told Ryan it was the 8th day and they were going to do nothing. I left the dealership and called Chris. I HAVE NEVER BEEN TREATED TO RUDELY AS A CUSTOMER. CHRIS WAS RUDE AND ALMOST TO THE POINT OF BELIGERENT. He told me I should have brought the car in Saturday, it now the 8th day, and there was nothing he could do. I AGAIN explained the situation. (Ryan, I learned, had misrepresented the conversation he and I had to Chris.) Chris said he would only buff it and if it didn’t work, this was all they were going to do. I NO LONGER WANT THIS VEHICLE, AS I STATED TO CARLOS, RYAN AND CHRIS. I WAS TOLD BY ALL IT WAS THE 8TH DAY, BUT THEY WERE CLOSED ON MY 7TH AND I AM BEING PUNISHED.

My wife and I needed a more economical vehicle and spent several days shopping the internet for one and decided to start our journey at the 1st of 5 places we had on our list. Suffice it to say, we never left the south store as Sheila went out of her way to accommodate us. This included a trip from the south store to Riata in Manor to test drive 3 different vehicles that fit our needs. Once we narrowed our selection, we drove back to the south store in what would end up our final selection and purchase. I appreciate that she extended her day by 2 hours after close to help us out plus "spotted" us the vehicle for the weekend to test drive. Closing the deal would resume on Tuesday. Sheila plus Dan Lamar (manager) were very patient with us. They allowed us the opportunity to peruse the paperwork overnight and we closed on the next day. I appreciate the "no pressure" sales and their willingness to stay late to answer our questions. They even extended the "spot" by an extra day with no obligation. We were very pleased with the vehicle and with the whole sale process. One minor exception with the "spot" was that our extended warranty started with the mileage on when they spotted us the vehicle and not at the mileage at final purchase signature. Other than that, all was pleasant.

We enjoyed our visit there and walked away with all our needs met and We were handled by. Excellent emloyees that cared about our budget and our needs. The neg. thing was the dealership adds low jack to your car and does not warn you.