Collier Ford

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
29 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 2, 2018

    GREAT TEAM GREAT SERVICE ALL the folks at Collier Ford in Wetumpka go above and beyond to be helpful and to give you the best in service and in... car purchase experience. Each time we visit they resolve our issues and get us back on the road with a minimum of down time, and frequent communications along the way. When its time to trade in or purchase another vehicle, they are very attentive in trying to find exactly what you the customer want to own and drive. They are always thorough, and go out of their way to help us keep our vehicles maintained and running smoothly. GREAT TEAM GREAT SERVICE THANK YOU COLLIER

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 16, 2017

    I recently went to Collier Ford. I showed up a few minutes before they were to close, but Mr Byron Taylor was extremely pleasant regardless. He was... extremely fair in pricing, trustworthy, considerate, and easy to work with. I plan to use his dealership for my car maintenance. I am extremely picky as to whom I recommend, but I recommend him without reservation.

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    Shopped for a used car
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  • 5.0 out of 5
    November 14, 2017

    Back in 2011 we purchased a new Ford Escape. For 6 years it was an awesome vehicle and was serviced at Collier Ford on a regular basis. The Escape was... in great condition when we traded due in large part to Collier service dept. I highly recommend the service dept and sales staff at Collier. Very professional. Because of our personal experience over the years with this dealership, we decided to purchase another new vehicle this month...2017 Ford Explorer XLT. Jay Collier has always gone above our expectations in helping us find the right vehicle for a fair price. He is always a pleasure to work with and I feel anyone who gives him the chance will feel the same. I can't say enough good things about this dealership and their service dept who has always maintained our vehicle in a professional and courteous manner. They have never tried to persuade unnecessary repairs and always been helpful with any questions or concerns we have had. Collier ford is highly recommended to anyone searching for an honest dealer of high integrity.

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    Shopped for a new car
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  • 1.0 out of 5
    May 23, 2017

    DO NOT BUY A VEHICLE FROM COLLIER FORD IN WETUMPKA, AL!!!! Several years ago I purchased a 2010 Ford F-150 from Collier Ford in Wetumpka, Al. Shortly... after I purchased the truck the rocker arm broke and damaged the cam shaft. After that was repair I was on a trip in the truck and the engine completely shut off while driving on the interstate. After I got the vehicle back I had to replace the wiring harness for the fuel pump. After this repair I began having smaller problems with the truck to include the backup camera not working. I spoke to them in detail about the problems and asked that they look for me another vehicle. I never received any phone calls from anyone at Collier. Yesterday I saw a 2014 Dodge Ram 1500 on their lot and ended up purchasing the vehicle to replace my Ford. As soon as I left the lot I went up the street and filled up with gas. While I was there I noticed that my phone would not link with the UConnect in the truck. I was instructed to take the truck to the Dodge Dealer in Tallassee, AL which I did today. They told me that it was going to cost $600 to $1,500 to repair. Needless to say Collier Ford would not pay for the repair and wanted me to pay for it. I immediately drove the vehicle back to Collier and got my Ford back. If you do purchase a vehicle at Collier you do so at your own risk because they do not back their vehicles. DO NOT BUY FROM COLLIER FORD IN WETUMPKA, AL!!!!!

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    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    April 30, 2016

    I was needed to have the work done quickly and the Service Dept worked with me to schedule the appointment early. They were so friendly and helpful and... completed my service sooner than I expected so that I could leave town. I really appreciate them helping me out.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 29, 2016

    Needed new spring on my gas access door. Had the part in stock and offered to replace immediately. 30 minutes later I'm on the road again. Can't beat... that service with stick.

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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2016

    All the personnel are very helpful and willing to assist in finding the right vehicle for you. We will continue to do business with Collier Ford.

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    Shopped for a new car
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  • 5.0 out of 5
    April 22, 2016

    I liked the salesman (Kenny) and all he did to help with the purchase of our vehicle. He went over all of the features and explained how they worked.... Jay made the purchase agreements understandable and explained what to do next.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Debra, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every custome...r that comes to our dealership. I'm happy to see that your visit reflects these values and that Kenny and Jay assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook to find superb specials! Best, Jay Collier General Manager jay.collierford@gmail.com

  • 5.0 out of 5
    March 28, 2016

    Every one at Collier Ford were very helpful and extremely knowledgeable. The purchase experience was enjoyable and I am extremely happy with my vehicle.... I would absolutely recommend my friends and family purchase their vehicles from Collier Ford!

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    Shopped for a used car
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    Dealer Response

    Vivian, thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Collier Ford Inc. If you ...have any further needs, do not hesitate to come back in for a visit. Take care! Best, Jay Collier General Manager jay.collierford@gmail.com

  • 5.0 out of 5
    March 13, 2016

    The staff is very courteous. They were able to get me in for same day service. They got to work on my car promptly and I was out in less than half an hour.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janet, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that ...this was received during your time spent with us and if you haven't already, follow us on Facebook for access to exclusive content! Best, Jay Collier General Manager jay.collierford@gmail.com

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