Griffith Ford San Marcos

Stay away from this place!!! Went in to see and test drive a used 2007 Lexus. Turns out this car still had a breathalyzer installed. And it was owned by a Lexus mechanic who kept up with the maintenance, have to question that. Anyways, I gave them my info to find something within my price range, was told it would be a soft pull on my credit, i should of know better. Which I was ok with , until I received alerts that it was a hard inquiry. Then they try to justify what they did as if they did nothing wrong. So for future reference anyone looking to see purchase a new or used vehicle, stay away from this place, they are a bunch of liars and deceiving people.

PICK A DIFFERENT DEALER - I called Griffith on 2/9/23 to inquire on get a diagnostic test on my truck. I spoke to David and was told that he could get it taken care of by the next day (2/10/23) or by Monday (2/13/22) at the latest. When I didn’t hear anything I called Tuesday morning (2/14/23) and left a message. David texted me to let me know they needed more time and when I’d like to pick it up. He said he would have it ready by then. When I arrived I found out that they didn’t do anything. David said the diagnostic team was backed up for 7 days! I’d like to say David over promised and under delivered but that would require him to do something. The entire reason I wanted to get a diagnostic was to determine if I wanted to keep my truck or trade it in. If I do trade in I doubt it will be at Griffith. Good news is there looks to be several other Ford dealerships within 20 miles.

Worse service I've ever had from any dealership and thats saying something. We set an appointment for the car. Bring it in at our appointment time and then they tell us that the online appointments dont do anything and that they dont have time but we can leave the truck and they will get to it soon. Thats fine since we were planning on leaving it anyway. 10 days later they hadn't even looked at it yet! I tell them I need it back because my wife and I need the vehicle then they magically get it in the shop. The next day they call me and ask me what the issue is- despite us leaving a lengthy list of the issues and the fact that the radio didn't turn on and there were error lights all over the dashboard. So another day later they say they fixed it. I go to pick it up- my wife drops me off so I dont have another ride home. I got to pick it up and the radio is still out and now there are additional error lights and the tire pressure monitor is broken. So I basically spent $500 for them to break my truck further. I text the service manager Tony who laughs at the issue. He then says it was a mistake and texted the wrong person and then proceeds to text me pictures that he was taking of random people in the grocery store... Managers wouldn't call me back or even acknowledge me. Do yourself a favor and never come here. I've never been treated with such a lack of care from any business. They had 0 respect for me as a customer or simply doing the work they were paid to do.

Worst service department I have ever experienced. I called looking for a windshield replacement and was transferred to parts. He was very helpful and said they could have it in one day. I asked to schedule it and he said he would have to transfer me to service, that's where things went south. They are the rudest people I have ever delt with. Tony first said they don't do windshields, but after I told him parts confirmed that they do he took my number and rudely said he would call me back. after he didn't call, I went in person to talk to him, he looked at me like I was an inconvenience and said he would call me after he contacted their glass company they use. as I expected he didn't call back. After reading all of the reviews and my experience I will not step foot on their property again.

Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and they couldn’t get me in for a few weeks. So I made an appointment for February 8 at 10:00am. I was prepared to wait while they worked on it. Here it is 54 hours later and they haven’t even looked at it!!! Terrible communication. Couldn’t be anymore frustrated than I am right now!

Griffith Ford is an awesome dealership where we bought our truck 1 week ago. Ian Harris Sales Manager was amazing. He delivered one if not the best customer service we have ever received. Marcus pur technician did an amazing job. If you are looking for a vehicle this is the dealership to go to.

Reach put to dealer about wanting to buy 2 trucks. We had gone back and forth and told them my list of needs and color and I made it very clear I only wanted a white truck. On Friday they called and said they had one of the trucks in stock. I requested they send me the sticker and pictures of truck so there was no problems when I got there. I received that info and pictures of truck. Its was exactly what I wanted the salesman confirmed that it was there and he would have it up front and ready to go. So I went first thing sat. morning keep in mind I live over 65 miles away. When I arrived the salesman takes me to a truck that was black and nothing close to what he had sent. I was very displeased he goes and gets the manager. Manager tries to explain the salesman is new, that's no excuse I told he then tries to sale me other trucks. I saw one I was willing to buy. I asked him If the price on sticker was correct. He said yes but add $8500. plus tax and title. He said that's fee a they add due to market. I told him no thanks. There are dealer that do not do that. so watch out. I went ahead and order one online for ford directly there is no charge like that. I have to wait 9-13 weeks but at least I am saving $10,000 and got exactly what I wanted. Same on this dealer.

Purchased my Ford Explorer from Gabe Gonzales, who was very knowledgeable of the vehicle which helped put me at ease to all of the new tech I was going to have to get adjusted to. He was also very attentive to my needs. I was originally looking for a Tahoe or Expedition but was unsure if I had to go that big. Gabe was able to pinpoint exactly what I needed and made the process easy. Mike Ojeda was the finance guy who was thorough in explaining additional protections that might help. I am very happy with my purchase and will be sending friends and family that my need a vehicle to them as well!

I visited Griffith Ford and Gabriel Gonzales was able to help me get into a Ford Edge, that with the right payment form an impossible situation. There was no haggle and the purchase was stress free! I can’t thank Gabe enough for getting me into the car that was best for my family!

brought my 2019 Ford Fusion to them with an overheating problem. They diagnosed it was a known issue and that I would need a new short block(engine). When they claimed it was ready, it overheated 4 hours after picking it up, 2 hours away from their location and home. I was forced to bring it to Ryan Ford in Sealy, Tx as it was the closest dealership. They diagnosed it was a leaking hose that attaches to heater core. They also showed me the mechanic at Griffith Ford damaged my heater core pipe by using pliers to take off hose. To repair, I would need a new heater core, which requires removing the dash. Since it was damage caused by Griffith, it would not be covered under warranty. I called Jamie at Griffith and he said his manager, Carlos would take care of it. Two days later, I received a call from Jamie, and was told they were reviewing tapes because the mechanic said he did not damage. It took them 10 days and a call from me to the General manager to get them to finally take responsibility of their faulty work. Ryan Ford also noted the mechanic did not tighten down wires to the fuse box, which caused 2 fuses to blow, one connected to fan, which caused an overheating issue again. A couple days later, the check engine light came on, I checked code, it's an O2 sensor. I called Griffith at 11am, specifically Carlos, the service manager. The very nice lady that answered the phone took all my information and said she would relay the message. I waited until the next day at 2PM to email the GM to warn him that I would post my experience on social media. A couple hours later Carlos decides to call. Keep in mind, he never called me to see how my car turned out, or to check on me, since HIS service department added more damage to an already screwed up situation. I'm going to have the O2 issue repaired locally, but this is my last Ford vehicle. A motor on ANY new vehicle should not have to be replaced. The sad part it is a known issue. If you insist on buying Ford, it would be worth the 2 hour drive to Ryan Ford in Sealy if your in the San Marcos area. The service manager there kept in contact with me almost daily updating progress. He even texted me on a Saturday to make sure the car was doing ok. I received the exact opposite service at Griffith Ford.