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On 8/31/19 I purchased a truck from Griffith Ford. When in the finance office of Charlie Baldwin he put a ford connect warranty in front of me. I asked... him what does it cover. He looked me in the eye and said it’s a bumper to bumper warranty like a new car! With that being said I purchased it. On 9/28/19 the truck left me on the side of the freeway. I have the truck towed to a ford dealership. Was told the dpf filter was bad and it would be upwards of 3500.00 to repair. I say wait a minute I have a bumper to bumper warranty like a new car. They tell me no you have an extended warranty and this issue is not covered! I immediately call Griffith and talk to Kolby the salesman that sold me the truck. He says he will have someone call me. Then I speak with Glen small service manager. He says oh it should be covered. I say well it’s not and I was misled that I have a bumper to bumper warranty like a new car! He says let me look into it. Then I am told it’s up to the general manager Steve. I call and talk to him. He has no care about how his employee Charlie Baldwin lied to me in my face to sell me a useless warranty! The truck has less then a 1000 miles on it since purchased! I ask him to honor what his employee told me and fix the truck. He flat out says I am not fixing your truck. Stay away from this crooked dealership!
Horrible customer service. A major safety feature on my car failed within a month of purchasing and Griffith will not answer my calls, hangs up on calls... that do go through, and is overall terrible to work with. No communication, no customer satisfaction, no way I would recommend this place to anyone.
i get the chance to talk to Sal Martinez, he was really nice and showed me the car i was looking for. However, we couldn't come to a decision in a trade-in... and the price of their vehicle.
I went to pick it up the car next day after they had had it for 5-6 hours they hadn't addressed looking at a little trim piece that needed to be tacked... down and they didn't have a 2nd key, but they would get me one made. They didn't even bat an eyelash it was they knew it was standard. I negotiated with him that I would return to San Marcos the 45-minute drive away from me and get the key made by them for a car wash and a tank of gas. I made arrangements on a Monday for that Friday five days later. Friday morning starts with a voicemail and a text message stating that their key guy didn't want to come in today. Mind you I already have my appointment and my day set. But I was told if I didn't mind driving up the road a little bit and meeting him, they could get it done today. Then I received the address, it took me to South Austin about 25 to 30 minute drive, not what I consider just a few minutes up the road. I get to the address given to me which is wrong I passed it’s on the other side of interstate, I had passed it on my way. Key guy was very apologetic he didn't understand how I got the wrong address because he gave very specific instructions to the salesman. Then by text my salesman basically would not take responsibility or apologize for his mistake, until I just flat-out was like mistakes happen just apologized move on don't give me all these explanation of how you're not at fault and you are not responsible and you haven't wasted my time. I don't think I should have to teach adults how to own their mistakes and apologize. The dealership should have gave him some basic customer service training. While waiting for the key I sent a picture of the small trim piece that hadn't been addressed the previous Friday. I figured since they're already wasting my day the least they could do was look at it. Get to dealership and immediately they took it back to get washed, it was hardly dirty but I had bug in the grill and asked them to address that. I was the next car inline and a few minutes later the salesman came back and told me that the bug stuff had to sit for 10 minutes. Time kept passing and now we're at the hour and a half mark to get my car washed and my gas tank filled up. I figure they must be looking at that trim piece because it's taking so long, wrong! Insert sales manager Tony, he basically keep saying that he knew nothing about this and it wasn't part of our deal and blah blah blah blah blah. I told him it was the first thing his salesman told me when we were just looking at the car. Salesman didn't promise to fix it he said that he could get that looked at if they had looked at it and it was something they couldn't repair or fix I wouldn't have pushed to make them do anything. Tony is telling me they're not going to fix it, I was upset but need to get on the road to beat some of the Friday horrible 35 rush hour traffic. Then he threw in that they were doing me this big favor by giving me a second key. How stupid is this man if he thinks acting like they did was some big favor, while I'm irritated about my wasted and undervalued time and a trim piece that was not looked at. I was irritated when he said he wasn't going to do anything. I told him it didn't matter how many times he said the same thing, it wouldn't make it true. I was trying to get into my car and leave and he just wouldn't leave me alone. Tony kept badgering me and followed me from the back of my car to my driver's door, now I'm getting more aggravated and raising my voice, mostly because I can see that he doesn't want me to raise my voice and make a spectacle. I wished him that every personal business experience for the rest of year that he has he'd receive the quality of customer service that he had given me. This is when I really offended Tony, which is funny because if he did such a good job of taking care of me why would that be offensive. Why wasn't he trained how to provide customer service?
First oil change took over 5 hours they put people in front of mine constantly. They have had my car for two months and still not complete. I bought $82k... suv and get treated like crap every time I call. I’m moving my business to Bluebonnet in New Braunfels.
The worst customer service I've ever experienced. You expect to be treated pretty good when you pay thousands of dollars for a product. Tony is the worst... manager there...I have no idea how he still has a job with all of the negative reviews specifically naming him. He definitely needs customer service 101. One customer called him a bully - that's pretty accurate. I trusted my salesperson Eric to remedy a situation that could have easily been taken care of, but now he ignores my messages as if I will go away. Nope, sorry. I would avoid this dealership and take my business elsewhere if I could do things all over again. I wish I could give them zero stars.
Took truck in under warranty to have seatbelt fixed because it falls below seat. Service Manager told us this would happen again if they fixed it and chose... not to fix it. Who sends somebody away when safety equipment is obviously not working the way it was intended. Other two seat belts are not doing the same thing.
DONT WAST YOUR TIME HERE!!!!Dont wast your time here. Worst service center in the country. Terrible technicians terrible service center. You will wait... over in a week for a general inspection and they will try to tell you it's because they have a lot of people but in all reality they are short staffed and have technicians that have no idea what they're doing.