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Nielsen Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (116 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nielsen Ford from DealerRater.

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Totally Nielsen Satisfied my needs..

from the very first moment I walked in the dealership staff was very accommodating and very attentive, I stated what I wanted and the salesman, including Manager delivered... this my third car at this dealership... Nielsen delivers superior service... I would recommend to my friends and family.

Totally Nielsen Satisfied my needs..

from the very first moment I walked in the dealership staff was very accommodating and very attentive, I stated what I wanted and the salesman, including Manager delivered... this my third car at this dealership... Nielsen delivers superior service... I would recommend to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent, honest, and courteous service.

Service department is outstanding. Joe goes above and beyond. This department is a credit to Nielsen Ford. If you are seeking courteous, honest, and excellent service, look no further.

Excellent, honest, and courteous service.

Service department is outstanding. Joe goes above and beyond. This department is a credit to Nielsen Ford. If you are seeking courteous, honest, and excellent service, look no further.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Serviceitspoortheydontnohowtofixmycaryyousaleittom

The sales man he’s named grant he’s very excellent I recommend any body to him and I give him five star but the service it’s not good they don’t no how they fix my mustang Mach-e I give them 0 I have problems Wes my car 2021 after I take it for update and wen I call back the answer is they don’t no y the problem accrue and wen they no what’s going on well give me call and this month ago no call and I call couple times to speak to the manager no return call .and wen I buy the Mach e from them I asked them if they can fix it they say our service department are training to fix this car and every time I call for problem he don’t return my call I need to call 3 to 4 time and still they don’t no how they fix my car

Serviceitspoortheydontnohowtofixmycaryyousaleittom

The sales man he’s named grant he’s very excellent I recommend any body to him and I give him five star but the service it’s not good they don’t no how they fix my mustang Mach-e I give them 0 I have problems Wes my car 2021 after I take it for update and wen I call back the answer is they don’t no y the problem accrue and wen they no what’s going on well give me call and this month ago no call and I call couple times to speak to the manager no return call .and wen I buy the Mach e from them I asked them if they can fix it they say our service department are training to fix this car and every time I call for problem he don’t return my call I need to call 3 to 4 time and still they don’t no how they fix my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great treatment by salesman.

Louis was very friendly and answered all if our questions. He knew his Ford Ranger and was able to tell us al we needed to kniw about the truck. We drove from PA, an hour and half away due to great service he also gave our son. Finance guy Victor was helpfull also!

Great treatment by salesman.

Louis was very friendly and answered all if our questions. He knew his Ford Ranger and was able to tell us al we needed to kniw about the truck. We drove from PA, an hour and half away due to great service he also gave our son. Finance guy Victor was helpfull also!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks again.

Great service. Friendly and knowledgeable staff. Truck runs great with no problems. Would recommend to friends and others. They make having your vehicle service easy.

Thanks again.

Great service. Friendly and knowledgeable staff. Truck runs great with no problems. Would recommend to friends and others. They make having your vehicle service easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service on my 2020 Ford Edge

Had an appointment for service on my 2020 Ford Edge. My vehicle was done and ready to go promptly! I will definitely return for my next service.

Service on my 2020 Ford Edge

Had an appointment for service on my 2020 Ford Edge. My vehicle was done and ready to go promptly! I will definitely return for my next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A pleasant experience And very nice staff I Recomm

Staff was very helpful very pleasant never had any problems with service and actually found problems with my vehicle that I had overlooked great job

A pleasant experience And very nice staff I Recomm

Staff was very helpful very pleasant never had any problems with service and actually found problems with my vehicle that I had overlooked great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Vito was wonderful with helping.

I had to have warranty on my car switched over to me from the seller. I went in and met with Vito. Such a nice and helpful man. Everything went very smoothly. THANK YOU VITO!

Vito was wonderful with helping.

I had to have warranty on my car switched over to me from the seller. I went in and met with Vito. Such a nice and helpful man. Everything went very smoothly. THANK YOU VITO!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience

Franki and the team at Nielsen made the process comfortable and positive from start to finish. Got exactly what I ordered. Recommend this dealership highly.

Great Experience

Franki and the team at Nielsen made the process comfortable and positive from start to finish. Got exactly what I ordered. Recommend this dealership highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing Salesman

Randy was amazing and patient. We could not be happier with him and the work that he did to get us the perfect truck. We will be back!

Amazing Salesman

Randy was amazing and patient. We could not be happier with him and the work that he did to get us the perfect truck. We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See all 116 reviews