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Nielsen Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (215 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:30pm
Sunday Closed Closed

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New (833) 391-6835 (833) 391-6835
Used (833) 730-1833 (833) 730-1833
Service (833) 852-5082 (833) 852-5082

Inventory

See all 131 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2026.
Nielsen Ford of Sussex has been a proud member of the Sussex community for over seven years, dedicated to providing an unparalleled car-buying experience to every driver. Our dealership stands out not only for our extensive selection of new and used Ford vehicles, but also for our commitment to creating a stress-free and welcoming environment for all our customers.
Experience the Best at Nielsen Ford of Sussex

Service center

Phone number (833) 852-5082

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:30pm
Sunday
Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nielsen Ford from DealerRater.

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The service team are very nice and easy to deal with. They do their best to get my vehicle in and out of the shop quickly.

The service team are very nice and easy to deal with. They do their best to get my vehicle in and out of the shop quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The service team takes great care of my car every single time. They are always prompt and courteous!

The service team takes great care of my car every single time. They are always prompt and courteous!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I dealt with Fred while buying a used car. He made it very quick and simple. No B.S games or sales tactics. Everyone I dealt with was very pleasant and I would definitely buy a vehicle from them again.

I dealt with Fred while buying a used car. He made it very quick and simple. No B.S games or sales tactics. Everyone I dealt with was very pleasant and I would definitely buy a vehicle from them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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from the very first moment I walked in the dealership staff was very accommodating and very attentive, I stated what I wanted and the salesman, including Manager delivered... this my third car at this dealership... Nielsen delivers superior service... I would recommend to my friends and family.

from the very first moment I walked in the dealership staff was very accommodating and very attentive, I stated what I wanted and the salesman, including Manager delivered... this my third car at this dealership... Nielsen delivers superior service... I would recommend to my friends and family.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service department is outstanding. Joe goes above and beyond. This department is a credit to Nielsen Ford. If you are seeking courteous, honest, and excellent service, look no further.

Service department is outstanding. Joe goes above and beyond. This department is a credit to Nielsen Ford. If you are seeking courteous, honest, and excellent service, look no further.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The sales man he’s named grant he’s very excellent I recommend any body to him and I give him five star but the service it’s not good they don’t no how they fix my mustang Mach-e I give them 0 I have problems Wes my car 2021 after I take it for update and wen I call back the answer is they don’t no y the problem accrue and wen they no what’s going on well give me call and this month ago no call and I call couple times to speak to the manager no return call .and wen I buy the Mach e from them I asked them if they can fix it they say our service department are training to fix this car and every time I call for problem he don’t return my call I need to call 3 to 4 time and still they don’t no how they fix my car

The sales man he’s named grant he’s very excellent I recommend any body to him and I give him five star but the service it’s not good they don’t no how they fix my mustang Mach-e I give them 0 I have problems Wes my car 2021 after I take it for update and wen I call back the answer is they don’t no y the problem accrue and wen they no what’s going on well give me call and this month ago no call and I call couple times to speak to the manager no return call .and wen I buy the Mach e from them I asked them if they can fix it they say our service department are training to fix this car and every time I call for problem he don’t return my call I need to call 3 to 4 time and still they don’t no how they fix my car

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Louis was very friendly and answered all if our questions. He knew his Ford Ranger and was able to tell us al we needed to kniw about the truck. We drove from PA, an hour and half away due to great service he also gave our son. Finance guy Victor was helpfull also!

Louis was very friendly and answered all if our questions. He knew his Ford Ranger and was able to tell us al we needed to kniw about the truck. We drove from PA, an hour and half away due to great service he also gave our son. Finance guy Victor was helpfull also!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service. Friendly and knowledgeable staff. Truck runs great with no problems. Would recommend to friends and others. They make having your vehicle service easy.

Great service. Friendly and knowledgeable staff. Truck runs great with no problems. Would recommend to friends and others. They make having your vehicle service easy.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had an appointment for service on my 2020 Ford Edge. My vehicle was done and ready to go promptly! I will definitely return for my next service.

Had an appointment for service on my 2020 Ford Edge. My vehicle was done and ready to go promptly! I will definitely return for my next service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Staff was very helpful very pleasant never had any problems with service and actually found problems with my vehicle that I had overlooked great job

Staff was very helpful very pleasant never had any problems with service and actually found problems with my vehicle that I had overlooked great job

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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See all 215 reviews

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