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Crossroads Ford Sanford

(288 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

(288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bill Bailey is awesome, he knew what I wanted before I

Bill Bailey is awesome, he knew what I wanted before I even got to the dealership! Bill had the perfect car waiting for me when I got there and that was it no other car needed. Jared worked the numbers and we were sold. The entire team at Crossroads Ford Sanford is amazing! Wouldn?t go anywhere else!

Bill Bailey is awesome, he knew what I wanted before I

Bill Bailey is awesome, he knew what I wanted before I even got to the dealership! Bill had the perfect car waiting for me when I got there and that was it no other car needed. Jared worked the numbers and we were sold. The entire team at Crossroads Ford Sanford is amazing! Wouldn?t go anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robin, thank you so much for your positive comments about Crossroads Ford of Sanford, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

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It was great, the service advisor was very helpful and

It was great, the service advisor was very helpful and helped me understand certain things that my car needs, such as a new set of tires and an alignment!

It was great, the service advisor was very helpful and

It was great, the service advisor was very helpful and helped me understand certain things that my car needs, such as a new set of tires and an alignment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Had many items attended to on my escape and took longer

Had many items attended to on my escape and took longer than expected. Provided me with a vehicle for the weekend which was much appreciated

Had many items attended to on my escape and took longer

Had many items attended to on my escape and took longer than expected. Provided me with a vehicle for the weekend which was much appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Don, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I?ve purchased 6 Fords and this is my 7th! I was so

I?ve purchased 6 Fords and this is my 7th! I was so impressed with the customer service and friendly staff this will be my dealership from now on !!

I?ve purchased 6 Fords and this is my 7th! I was so

I?ve purchased 6 Fords and this is my 7th! I was so impressed with the customer service and friendly staff this will be my dealership from now on !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Paula, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Crossroads Ford Sanford

Wry friendly staff always eager to help and please a customer. This is my 9th or 10th vehicle I have bought from this dealership. They are beyond reproach when getting the deal done from start to finish .

Crossroads Ford Sanford

Wry friendly staff always eager to help and please a customer. This is my 9th or 10th vehicle I have bought from this dealership. They are beyond reproach when getting the deal done from start to finish .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Terell, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Car buying

My sales person Colins was really patient. He also allow me time for decision making because I was unsure of what direction I wanted to go as far as buying a vehicle.

Car buying

My sales person Colins was really patient. He also allow me time for decision making because I was unsure of what direction I wanted to go as far as buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Veronica, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Crossroads Ford of Sanford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

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Crossroads Ford of Sanford

This was probably the lowest pressure, fastest document preparation and smoothest transaction for a vehicle that I have ever done. I'm 71, so there has been a few! Only complaint I could have: There weren't bigger bags of popcorn to eat while I was waiting the whole 35 minutes to get everything finalized!! Salesman was a really efficient as well as a good guy.

Crossroads Ford of Sanford

This was probably the lowest pressure, fastest document preparation and smoothest transaction for a vehicle that I have ever done. I'm 71, so there has been a few! Only complaint I could have: There weren't bigger bags of popcorn to eat while I was waiting the whole 35 minutes to get everything finalized!! Salesman was a really efficient as well as a good guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi John, we appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Dead Battery

Love the ease of getting service at Crossroads. I had an unexpected dead battery in the car upon getting back from vacation. Called Crossroads, explained the situation, they were able to fit me in the next am. Next day, get a text when car is ready, invoice attached, paid bill online before going to get the car. Picked up keys at counter 20 minutes later. Couldn't get any easier.

Dead Battery

Love the ease of getting service at Crossroads. I had an unexpected dead battery in the car upon getting back from vacation. Called Crossroads, explained the situation, they were able to fit me in the next am. Next day, get a text when car is ready, invoice attached, paid bill online before going to get the car. Picked up keys at counter 20 minutes later. Couldn't get any easier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Earlene, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

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Shirley Smith

Always great experience. Friendly staff both service and sales always willing to be off help when need them

Shirley Smith

Always great experience. Friendly staff both service and sales always willing to be off help when need them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Shirley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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dealership

Good experience with this dealership from buying a new car to having my oil changed

dealership

Good experience with this dealership from buying a new car to having my oil changed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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See all 288 reviews