Crossroads Ford of Sanford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
244 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 12, 2020

    Spoke to salesman Michael Waters multiple times about a very nice 2014 F-150 that was for sale. He was very accommodating and pleasant to deal with in... retrieving information about the vehicle. Afterwards, I felt like the vehicle was worth the 6 hour one way drive to check it out in person so my uncle and I drove there the next day. Michael had the vehicle waiting for us when we arrived and after looking it over and test driving it, I decided the purchase it. The price was fair and the paperwork, etc. with the friendly and informative sales manager, Jared Johnston was very quick and painless. From the time that we drove up to the dealership to the time we left with the vehicle even including Michael having it cleaned up and a full tank of gas put in it, we were only there for 1.5 hours! Shortest amount of time that I have ever spent at any dealership when purchasing a new or used vehicle. Thank you both greatly and my daughter loves her "new" truck!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Richard, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happ...y to assist you! Safe travels!

  • 5.0 out of 5
    April 6, 2020

    The service department has always been there after the sale. The service department will make or break the dealerships. Knowing that you can get your car... fixed with out worries that it will be done right. If there is no problem they let you know that too and not try to sell you service you don?t need.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lawrence, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued cu...stomers, we want to sincerely thank you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    February 18, 2020

    Great service and staff. I always have all of my work done at CrossRoads Sanford

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    John, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guest...s and we look forward to your next visit!

  • 4.0 out of 5
    February 12, 2020

    people were very friendly and helpful. Called me when they knew it was going to take longer than promised

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lori, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    February 10, 2020

    Have been very pleased with this dealer. Let me buy the car I wanted. Have kept it in good repair.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Frances, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more tha...n happy to assist you! Safe travels!

  • 4.0 out of 5
    February 2, 2020

    Very pleased with overall dealership. Salesman (Aaron Smith) was terrific. Staff was friendly and pleasant. Only issue was with the paperwork involved... in transferring the license plate (I live in Florida) - slow, sloppy, not done well at all. On my return to Florida, after almost a month, I still have not received new registration papers (as of this writing). Have had to go to Florida license registrar to get help, and still do not have updated registration (technically driving with an unregistered license plate. ) Dealer's 3rd party registration people are VERY unprofessional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello William, thank you for reaching out. We regret any breaks in communication, and we would like to address your concerns. Please give us a call at... your earliest convenience so we can assist you. We hope to hear from you soon.

  • 5.0 out of 5
    January 6, 2020

    The people at Crossroads Ford of Sanford NC could not have been nicer to my husband and myself. They worked very hard to help us get the vehicle we really... wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sandra, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Sa...fe travels!

  • 5.0 out of 5
    January 3, 2020

    Great customer services provided by Kristi and her team.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Felix, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service t...o you again! Take care!

  • 1.0 out of 5
    December 31, 2019

    We were looking for a used Ford Flex Limited . Crossroads Ford in NC advertised a 2018 with everything we were looking for and would accept our trade-in... (which was in showroom condition, just as they required) Unfortunately their standards were much lower for their vehicles. They gave us the rookie sales person, which is fine but they claimed that any questions, descrepancies, or problems we had were our fault and we had to prove that they were lying and that the car was advertised correctly and any questions were answered by someone with little experience. So we ended up with only one key that works, no towing package or luggage rack, a loose windshield that had been replaced by them and a non-working rear window control. The car was not cleaned to showroom condition, many of the cupholders were full of old food and grime. And no cooperation from the dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 28, 2019

    Very good service. Went the extra mile to get my truck repaired.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kenneth, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Saf...e travels!

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