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Reviews
Great help from Matt and Andrew.
Great help from Matt and Andrew.. they went above and beyond to get me some answers about the vehicle purchase.
Great help from Matt and Andrew.
Great help from Matt and Andrew.. they went above and beyond to get me some answers about the vehicle purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Angie, we're delighted to hear that Matt and Andrew provided exceptional assistance during your vehicle purchase at Don's Ford. Thank you for sharing your experience with us!
Service was done on my new vehicle.
Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff.
Service was done on my new vehicle.
Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your time is important to us, and we are so pleased to hear that your wait was not long during your recent visit to Don's Ford! Thank you for choosing our team and come again soon!
Associates are very helpful, professional, courteous….
Associates are very helpful, professional, courteous….Never a problem at Don’s Ford! I would recommend to friends and family.
Associates are very helpful, professional, courteous….
Associates are very helpful, professional, courteous….Never a problem at Don’s Ford! I would recommend to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that our team at Don's Ford provided you with such a positive experience. Thank you for recommending us to your friends and family!
The service department is always on the ball.
The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule.
The service department is always on the ball.
The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!
The total experience went well.
The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency.
The total experience went well.
The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that your experience at Don's Ford was smooth and pleasant! Our team is committed to providing efficient and friendly service. Thank you for choosing us!
Service was good staff was Friendly, My wait wasn't as
Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment.
Service was good staff was Friendly, My wait wasn't as
Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!
I have dealt with Don's Ford for several years.
I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent.
I have dealt with Don's Ford for several years.
I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued trust in Don's Ford! We're pleased to hear that Jim Marino and our service department have consistently met your expectations. We look forward to serving you for many more years!
Great service team.
Great service team. Made my appt and was taken in on time and work completed in a timely manner.
Great service team.
Great service team. Made my appt and was taken in on time and work completed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!
Oil change appointment was for 11:30, arrived on time,
Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my car would be done. He immediately said that he had told me they were running behind at which point I stopped him and said it’s been 2 hours and it’s still not done? He checked and said it would be 15 minutes, which turned into 30 minutes. At 2:00 my car was done, he presented me with an invoice for $83 which included a $10 discount for the wait. I asked him why am I being billed when I had purchased an $800 oil change plan at the time I purchased my vehicle in August 2024. He said he wasn’t aware of that as it was not indicated in the computer, however, he would take care of it. This is my third service visit and I have not been impressed. It should not take 2 1/2 hours to do an oil change, even with them being 20 minutes behind. Going forward I may just have them pick my car up and deliver it back, but then I’m without my vehicle for even a longer period of time.
Oil change appointment was for 11:30, arrived on time,
Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my car would be done. He immediately said that he had told me they were running behind at which point I stopped him and said it’s been 2 hours and it’s still not done? He checked and said it would be 15 minutes, which turned into 30 minutes. At 2:00 my car was done, he presented me with an invoice for $83 which included a $10 discount for the wait. I asked him why am I being billed when I had purchased an $800 oil change plan at the time I purchased my vehicle in August 2024. He said he wasn’t aware of that as it was not indicated in the computer, however, he would take care of it. This is my third service visit and I have not been impressed. It should not take 2 1/2 hours to do an oil change, even with them being 20 minutes behind. Going forward I may just have them pick my car up and deliver it back, but then I’m without my vehicle for even a longer period of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We apologize for the inconvenience you experienced during your recent service visit. It's clear we fell short in terms of wait time and communication, which is not our standard. We appreciate your patience and feedback as it helps us improve our processes moving forward. If there's anything further you'd like to discuss or if you have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
We had a great experience with Don's Ford, would
We had a great experience with Don's Ford, would definitely go back to buy again.
We had a great experience with Don's Ford, would
We had a great experience with Don's Ford, would definitely go back to buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't wait to welcome you back to Don's Ford for your next purchase! Thank you for your review and travel safe until next time!