Don's Ford of Utica

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
283 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    January 31, 2020

    Awful service , been here seven hours . I’ll never again buy or service a vehicle here!! They can’t even give me a time it will be done.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 7, 2019

    I called and told Mike Cardello what I was looking for and the amount I was willing to pay each month and he found me the perfect SUV within 24 hours.... I was driving my new SUV by the end of the month.And I was paying pretty close to my budget number. I have dealt with Mike for several years now and he never disappoints me.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • June 29, 2018

    David was very knowledgeable and was very friendly. We ended up leasing a 2018 Ford Fusion for 3 years. We had never done this before it went very smoothly.... Thank you Don's Ford and Mr. David Place.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    August 6, 2019

    only a few tmes I ever had to wonder why isn't wendy happy after I work in customer service ..WHY this place alittle more happy .look like for recalls... or small stuff was quick lane not so good ..T.T ,muffler and brakes and other places seem more people friendly..miss drew or billy can call me.i be back for a recall then its that for awhile

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 31, 2019

    Always have best prices and give you good amount for trades. Always able to find us the vehicle we really want and work hard to close the deal.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    July 30, 2019

    Well I was looking for a truck I spoke to Dan Dillenbeck he was very helpful in finding one he then hooked us up with an excellent salesman (Jim Marino)... who did an excellent job in selling me the truck I would highly recommend both of them to anyone looking to purchase a vehicle

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    July 23, 2019

    Awesome service writers and I had the best tech In the house working on my vehicle. Always friendly, courteous and professional service. Would recommend... this facility to friends and family.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 23, 2019

    I just wanted to take a minute to rate my recent experience at Don's Ford Utica. As you can see I gave it 5 starts. This was a very smooth process from... beginning to end and my second new vehicle from Don's Ford. My salesman David Place was extremely helpful and genuine and a true professional. I also worked with Nick Borelli in Finance who was also extremely helpful and explained everything I needed to know to make sure I was getting the right coverage for my new 2019 Ford Edge. I would highly recommend Don's Ford of Utica to all my family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    July 19, 2019

    Bubble in paint- new front panel ordered; covered. Sirius won't connect- John worked on this for hours. We called Sirius for 4th time- problem escalated... at their end. Fixed next day.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 17, 2019

    Helpful, courteous and professional. Have dealt with you for my last three vehicles plus two for my wife. Will return again. Thank you, Scott and the rest.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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