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Reviews
I have dealt with Don's Ford for several years.
I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent.
I have dealt with Don's Ford for several years.
I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued trust in Don's Ford! We're pleased to hear that Jim Marino and our service department have consistently met your expectations. We look forward to serving you for many more years!
Great service team.
Great service team. Made my appt and was taken in on time and work completed in a timely manner.
Great service team.
Great service team. Made my appt and was taken in on time and work completed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!
Oil change appointment was for 11:30, arrived on time,
Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my car would be done. He immediately said that he had told me they were running behind at which point I stopped him and said it’s been 2 hours and it’s still not done? He checked and said it would be 15 minutes, which turned into 30 minutes. At 2:00 my car was done, he presented me with an invoice for $83 which included a $10 discount for the wait. I asked him why am I being billed when I had purchased an $800 oil change plan at the time I purchased my vehicle in August 2024. He said he wasn’t aware of that as it was not indicated in the computer, however, he would take care of it. This is my third service visit and I have not been impressed. It should not take 2 1/2 hours to do an oil change, even with them being 20 minutes behind. Going forward I may just have them pick my car up and deliver it back, but then I’m without my vehicle for even a longer period of time.
Oil change appointment was for 11:30, arrived on time,
Oil change appointment was for 11:30, arrived on time, was informed they were 20 minutes behind , our wait would be 1-1 1/2 hours. After two hours we were still waiting, I asked the service manger when my car would be done. He immediately said that he had told me they were running behind at which point I stopped him and said it’s been 2 hours and it’s still not done? He checked and said it would be 15 minutes, which turned into 30 minutes. At 2:00 my car was done, he presented me with an invoice for $83 which included a $10 discount for the wait. I asked him why am I being billed when I had purchased an $800 oil change plan at the time I purchased my vehicle in August 2024. He said he wasn’t aware of that as it was not indicated in the computer, however, he would take care of it. This is my third service visit and I have not been impressed. It should not take 2 1/2 hours to do an oil change, even with them being 20 minutes behind. Going forward I may just have them pick my car up and deliver it back, but then I’m without my vehicle for even a longer period of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We apologize for the inconvenience you experienced during your recent service visit. It's clear we fell short in terms of wait time and communication, which is not our standard. We appreciate your patience and feedback as it helps us improve our processes moving forward. If there's anything further you'd like to discuss or if you have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
We had a great experience with Don's Ford, would
We had a great experience with Don's Ford, would definitely go back to buy again.
We had a great experience with Don's Ford, would
We had a great experience with Don's Ford, would definitely go back to buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't wait to welcome you back to Don's Ford for your next purchase! Thank you for your review and travel safe until next time!
They team is great, they always treat my vehicles and I
They team is great, they always treat my vehicles and I well and deliver when expected!
They team is great, they always treat my vehicles and I
They team is great, they always treat my vehicles and I well and deliver when expected!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to see that our team at Don's Ford is consistently meeting expectations! Thank you for your feedback and travel safe until next time!
John was very kind & listened to all my concerns.
John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rental car during the time of the repair. He scheduled a pick up & drop off to my place of employment & kept me informed throughout the entire process.
John was very kind & listened to all my concerns.
John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rental car during the time of the repair. He scheduled a pick up & drop off to my place of employment & kept me informed throughout the entire process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!
painless thorough and i felt service was was reasonable
painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice
painless thorough and i felt service was was reasonable
painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!
Good guys at the helm making sure your vehicle is ready
Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to.
Good guys at the helm making sure your vehicle is ready
Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're happy to hear that our team at Don's Ford ensured your vehicle is road-ready and met your expectations. Safe travels ahead!
Everything was great, salesman was easy to talk to rest
Everything was great, salesman was easy to talk to rest of staff was polite and friendly. Love new bronco sport
Everything was great, salesman was easy to talk to rest
Everything was great, salesman was easy to talk to rest of staff was polite and friendly. Love new bronco sport
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that you had a great experience with our team at Don's Ford! Enjoy your new Bronco Sport, and thank you for choosing us! Safe travels until next time!
I recently purchased a new Ford Bronco at Don's Ford and
I recently purchased a new Ford Bronco at Don's Ford and the sales staff was excellent to me. They provided professional and friendly service. I was very happy with the entire transaction.
I recently purchased a new Ford Bronco at Don's Ford and
I recently purchased a new Ford Bronco at Don's Ford and the sales staff was excellent to me. They provided professional and friendly service. I was very happy with the entire transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that you had a positive experience purchasing your new Ford Bronco at Don's Ford! Our team is committed to providing professional and friendly service, and it's great to know we met your expectations. Enjoy the ride!