.jpg)
Reviews
They came to the house and did the recall for my battery
They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. Great!
They came to the house and did the recall for my battery
They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. Great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your positive experience with us! Thank you for choosing Don's Ford and please let us know if we can be of service to you again!
Overall it was disappointing.
Overall it was disappointing. The vehicle was rusty underneath, so they sold me a corrosion protection package, that doesn't cover corrosion. Only reapllication of the undercoating, which they did a poor job of applying. Thry sprayed it right over the dirt and old road salt, trapping it between the metal and new undercoating. Additionally, they didn't bother to remove the spare tire to spray above it, and also didn't spray large sections of underneath the truck bed that were accessible, but they sprayed the axles, springs and shocks with undercoating? Wow.
Overall it was disappointing.
Overall it was disappointing. The vehicle was rusty underneath, so they sold me a corrosion protection package, that doesn't cover corrosion. Only reapllication of the undercoating, which they did a poor job of applying. Thry sprayed it right over the dirt and old road salt, trapping it between the metal and new undercoating. Additionally, they didn't bother to remove the spare tire to spray above it, and also didn't spray large sections of underneath the truck bed that were accessible, but they sprayed the axles, springs and shocks with undercoating? Wow.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kevin, I'm sorry to hear about your experience with the corrosion protection package. It sounds like we fell short in delivering the quality service you expected, and I apologize for any inconvenience this caused. We would appreciate an opportunity to address these concerns directly and make things right for you. Please feel free to reach out at your convenience. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
Great help from Matt and Andrew.
Great help from Matt and Andrew.. they went above and beyond to get me some answers about the vehicle purchase.
Great help from Matt and Andrew.
Great help from Matt and Andrew.. they went above and beyond to get me some answers about the vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Angie, we're delighted to hear that Matt and Andrew provided exceptional assistance during your vehicle purchase at Don's Ford. Thank you for sharing your experience with us!
Service was done on my new vehicle.
Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff.
Service was done on my new vehicle.
Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your time is important to us, and we are so pleased to hear that your wait was not long during your recent visit to Don's Ford! Thank you for choosing our team and come again soon!
Associates are very helpful, professional, courteous….
Associates are very helpful, professional, courteous….Never a problem at Don’s Ford! I would recommend to friends and family.
Associates are very helpful, professional, courteous….
Associates are very helpful, professional, courteous….Never a problem at Don’s Ford! I would recommend to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that our team at Don's Ford provided you with such a positive experience. Thank you for recommending us to your friends and family!
The service department is always on the ball.
The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule.
The service department is always on the ball.
The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!
The total experience went well.
The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency.
The total experience went well.
The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that your experience at Don's Ford was smooth and pleasant! Our team is committed to providing efficient and friendly service. Thank you for choosing us!
Service was good staff was Friendly, My wait wasn't as
Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment.
Service was good staff was Friendly, My wait wasn't as
Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!
I have dealt with Don's Ford for several years.
I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent.
I have dealt with Don's Ford for several years.
I have dealt with Don's Ford for several years. I always work with Jim Marino, a consumate professional. The service department is also excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued trust in Don's Ford! We're pleased to hear that Jim Marino and our service department have consistently met your expectations. We look forward to serving you for many more years!
Great service team.
Great service team. Made my appt and was taken in on time and work completed in a timely manner.
Great service team.
Great service team. Made my appt and was taken in on time and work completed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!