Crain Ford of Little Rock

Worst customer service experience I?ve had in a long time. The purchase was easy enough as that part goes but the rest is a disaster. They owed me rubber... floor mats and a spray in bed liner. I purchased the truck 3 weeks ago and I still have not got the bed liner completed without defects. It took be two trips to pickup the mats, they never offered to just mail them or any alternative. I have my truck there for the 3rd time trying to get the bed liner fixed. I?m moving tomorrow and they still have my truck and no one can give me a straight answer. Do not buy from here if service after the sell is important.

I discovered that $2,000 was added to the purchase price of the vehicle that I purchased after I had already been given the price that it was listed for.... I have yet to have the issue resolved and the $2,000 removed from the loan. I want be doing business with the sales person (Chris) that I used at Crain Ford again. However, I do recommend the dealership overall.

Great service department - friendly and treated well even when it is just for an oil change - not only do we take our Ford product here for service but... also our Dodge product

Roberta was so nice and helpful. She went above and beyond when there were minor glitches so that we were not inconvenienced at all.

The staff and sales team were very helpful, this was at Crain Ford Jacksonville, not Little Rock. Stephen Love was my sales person. I did everything before... going to the dealership to sign the paperwork, the car was brought to me for a test drive.

My Service Advisor was First Class . In fact , I got his card , because i was so pleased with him . They did everything i asked for in a timely fashion... . i go to this Dealer because I trust them . There is a Dealer closer to where I live . I made two trips there in one visit , first and Last !

Terrible customer service at Cain of Sherwood. Waisted our time waiting on them to do their job. The used truck was given to us unwashed and not cleaned... on the inside. A repair to the rubber covering on the rear bumper was not done. The tire jack was missing. The truck was not as equipped as advertised on their web site. I had to register the truck at the DMV and hit with a unexpected payment of $1117.44 which if the dealership had taken the step to handle would have included that amount in the loan at a lower rate than my credit card. To top all this off not one phone call was returned to me. Worst costumer service i have experience in 60 years of purchasing vesicles.

Had purchased a car here previous...but never again. Strung me along with emails and texts..get there...car has check engine light...bad windshield...and... car features turned off. (as they don't work). Check engine was not offered to be fixed...bad oil pressure and the amount offered for trade was wholesale. (Guess they didn't want to do business)

Love everything about this vehicle. The only downside is there was only one key fob. The dealer did not offer to supply another. A $250.00 cost to us.

I had both scheduled maintenance and 3 tires replaced with no hassle on my 2014 Explorer.