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Crain Ford of Little Rock

(306 reviews)
Visit Crain Ford of Little Rock
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
New (501) 436-4669 (501) 436-4669
Used (501) 436-4692 (501) 436-4692
Service (501) 436-4668 (501) 436-4668

Inventory

See all 443 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2018.
Selling and servicing Ford cars, trucks, and SUVs in Arkansas has been Crain Ford's passion for years. As the newest operating Ford dealer in Little Rock Crain Ford Colonel Glenn featured the latest Ford inventory in a state-of-the-art showroom built to enhance your shopping experience. The Crain Company has been in business since the 1950's and has formed relationships within the community that we are proud of but we also know that our work is never done. We promise to constantly strive to improve our operations in order to better serve those that have made us successful. As long as we are able we will offer you the best.
100% LOW PRICE GUARANTEE!

Service center

Phone number (501) 436-4668

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

(306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Amazing god fearing Christians serving the guest w 0 ill

Amazing god fearing Christians serving the guest w 0 ill intent. So refreshing, more dealerships should evolve to this.

Amazing god fearing Christians serving the guest w 0 ill

Amazing god fearing Christians serving the guest w 0 ill intent. So refreshing, more dealerships should evolve to this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I worked with Henry and Lee in purchasing my Bronco

I worked with Henry and Lee in purchasing my Bronco Wildtrack. Henry and Lee are clear, super attentive, answered all my questions, and made it possible for me to purchase my dream car for a great price. Highly recommend, it was a fun and great experience.

I worked with Henry and Lee in purchasing my Bronco

I worked with Henry and Lee in purchasing my Bronco Wildtrack. Henry and Lee are clear, super attentive, answered all my questions, and made it possible for me to purchase my dream car for a great price. Highly recommend, it was a fun and great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tyler Benson was great with his services 👏 and was

Tyler Benson was great with his services 👏 and was Polite prompt and answer all questions that I need

Tyler Benson was great with his services 👏 and was

Tyler Benson was great with his services 👏 and was Polite prompt and answer all questions that I need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They avoid performing any warranty repairs and always

They avoid performing any warranty repairs and always have some excuse why issues are the customers fault and not that ford vehicles are built cheap. Avoid this horrible dealership and ford vehicles at all times

They avoid performing any warranty repairs and always

They avoid performing any warranty repairs and always have some excuse why issues are the customers fault and not that ford vehicles are built cheap. Avoid this horrible dealership and ford vehicles at all times

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Words cannot even begin to express the amount of time,

Words cannot even begin to express the amount of time, work and dedication Que Roberts put into my car deal. Being a first time buyer, I was very nervous about the whole process. Mr.Roberts not only helped ease that anxiety, but shot it to me straight about the details of my deal and got it done with professionalism, timeliness, and just pure business class. He made sure everything went smooth and handled everything so well. I told myself after this experience, I WILL NOT buy another car from anyone but Que Roberts. Thanks for making me feel like a valued customer and you have my whole family as customers for life from here on out!

Words cannot even begin to express the amount of time,

Words cannot even begin to express the amount of time, work and dedication Que Roberts put into my car deal. Being a first time buyer, I was very nervous about the whole process. Mr.Roberts not only helped ease that anxiety, but shot it to me straight about the details of my deal and got it done with professionalism, timeliness, and just pure business class. He made sure everything went smooth and handled everything so well. I told myself after this experience, I WILL NOT buy another car from anyone but Que Roberts. Thanks for making me feel like a valued customer and you have my whole family as customers for life from here on out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Lazy salespeople and manager.

Lazy salespeople and manager. Tons of salesman inside the store but none on the lot. Had to go in and find a salesperson.

Lazy salespeople and manager.

Lazy salespeople and manager. Tons of salesman inside the store but none on the lot. Had to go in and find a salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bill Veuleman, General Manager here. Let me be the first to apologize for your and experience yesterday. I was out of the store at a charity fundraising event. Your experience is not in any way how we operate at our store. Our guest experience is at the very top of our priorities. Thank you for your input. I will be visiting with my team in the morning and I assure you they will learn and grow from your input. Please feel free to reach out to me personally at 501-722-2374 so we can discuss how we may be able to assist you your needs. Thank you again and have a blessed day.

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Angelia in sales and Cory in finance were awesome Great

Angelia in sales and Cory in finance were awesome Great to work with and very helpful

Angelia in sales and Cory in finance were awesome Great

Angelia in sales and Cory in finance were awesome Great to work with and very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Arthur, Thank you for your kind word about Angelia and Cory! We look forward to seeing in again! Crain Ford of Little Rock

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Bailey was absolutely phenomenal!

Bailey was absolutely phenomenal! He made sure to take amazing care of us! He answered any and all questions we had. He made sure to get exactly what we wanted and at the best price possible! He is very knowledgeable having multiple years in the business. Zack is super knowledgeable due to a decade + in the business and is an absolute straight shooter. He made sure to explain everything extremely well and made sure we were comfortable with the numbers. I highly recommend shopping Crain Ford of Little Rock! You will not be disappointed! Go see Bailey Laster!

Bailey was absolutely phenomenal!

Bailey was absolutely phenomenal! He made sure to take amazing care of us! He answered any and all questions we had. He made sure to get exactly what we wanted and at the best price possible! He is very knowledgeable having multiple years in the business. Zack is super knowledgeable due to a decade + in the business and is an absolute straight shooter. He made sure to explain everything extremely well and made sure we were comfortable with the numbers. I highly recommend shopping Crain Ford of Little Rock! You will not be disappointed! Go see Bailey Laster!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Had some recalls done on our 2021 ford f150 rocky Ridge.

Had some recalls done on our 2021 ford f150 rocky Ridge. Took it back last Thursday it throws a code after there work and the shop manager accused me of unplugging a wire off the diff why would I do that to my 10000 truck. They messed up and wanted me to pay 175 dollars no they was the only one that did the recalls on the truck. They want be touching our truck again.

Had some recalls done on our 2021 ford f150 rocky Ridge.

Had some recalls done on our 2021 ford f150 rocky Ridge. Took it back last Thursday it throws a code after there work and the shop manager accused me of unplugging a wire off the diff why would I do that to my 10000 truck. They messed up and wanted me to pay 175 dollars no they was the only one that did the recalls on the truck. They want be touching our truck again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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Bought 2024 Bronco.

Bought 2024 Bronco. Friendly customer service and Great to work with!! Definitely recommend Crain Ford!

Bought 2024 Bronco.

Bought 2024 Bronco. Friendly customer service and Great to work with!! Definitely recommend Crain Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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