First Choice Auto Finance LLC

3.2 out of 5 3.2

Reviews

3.2 out of 5 3.2
10 lifetime reviews.

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  • 2.0 out of 5
    March 16, 2020

    Absolutely the worst customer service in the business. Bought a truck from here less than a week ago. The process was okay to begin, but the girl who handled... our paperwork, Alexis, was clearly not ready to be with customers. Not only was she absolutely unprofessional, but she messed up some of the documentation and kept making comments that she hoped her boss wouldn't see. Not a good look for a company! 5 days after we purchased the vehicle, the drivers side headlight is no longer working. Already having electrical issues, good thing we paid extra for their warranty program. Then comes the issues with insurance. Before we left, we were not informed we had a time frame to submit insurance information. Alexis reached out to me 4 days after purchase stating she needed it by end of day. I sent a copy of the ID cards showing insurance and we did not hear anything again until Monday morning when she replied stating that wasn't enough. She said she needed specific information and I replied sending her exactly what she asked for and she thanked me saying it was exactly what was needed. Fast forward 20 minutes and she's emailing again saying it doesn't work and I need to send more. Then she calls me and gets snotty saying no more email communication and proceeded to go off telling me that she needs this information and when I got mad at told her I am at work she then hung up on me. My fiance called back and spoke with Ahmed who then screamed at my fiance and told him that they need the declaration page. We told him we'd just have my ins company deal with them here on out because they're so disrespectful, but then as my fiance was informing Ahmed of the electrical issue Ahmed hung up on him. We had to call back again and speak to someone else to get the information we needed regarding the warranty. ABSOLUTE NIGHTMARE. AVOID THIS PLACE LIKE THE PLAGUE.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 28, 2019

    Purchased a 2006 PT cruiser from here. Drove it off the lot and my lights were flickering took it right back and the dealer and workers fooled around with... it and couldn't figure it out so said he would fix it if I could leave it overnight so I did. They called me yesterday and said it was ready to go so I went and picked it up. Got it home and the back lights wouldn't turn off. Had to disconnect the battery in order to get lights off. It's not the brake switch it's electrical issues. They will not return my money and I have not got any positive results. Auto shop told me it could be up to $1000 repair to try and retrieve my money. I called attorney general and channel 13 news as well and I will be contacting the better business bureau. I'm beyond mad and upset. Do not go here if you're looking for a reliable used car!!! They are not BBB accredited either. Next time I'll definitely make sure I look into everything.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 27, 2019

    very professional customer service. Would hughly recommend this place to everyone. love my car and will buy from here again. My 06 Gmc envoy is in great... condition

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 26, 2018

    At first I thought thank you GOD but when things got rough all that seemed to matter was money. I thought that the dealer was one that helped people get... back on track with ownership. Never missed a payment but maintaining full coverage on a vehicle that needed repairs constantly became a hassle. Not once did I bother them with the fact that immediately repairs were needed but I ate those cost. The very first time my insurance elapsed the threat for repossession was the very first thing on their agenda. Not the fact that most American workers get paid biweekly and after costly repairs insurance had to wait 2 weeks. Well my vehicle was repossessed for isurance not non payment. Out of another 200 bucks. So my experience was not a great one and for individuals who are like myself who are trying to work and live check to check this establishment is not for you!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2018

    I just purchased my 3rd car/truck today9-1-18 from First Choice Auto Finance. They all have been good vehicles. I give them a 5 star rating and will buy... from again

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 2, 2018

    Get the car inspected before you leave the car lot. Vehicles are way overpriced, insurance deductible required is too high to pay for some vehicles

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 22, 2018

    They are out to get ur money that's all not willing to fix the car u got from them that should have been fixed before u bought it taking my car back only... had it less that 24hrs

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 27, 2017

    Nice service i have no complaint the workers are nice and then cars are affordable.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2017

    My experience with First Choice was phenomenal! I have purchased two vehicles from them and I would highly recommend for those looking for affordable decent... vehicles. Customer service is beyond excellent they are extremely helpful and are always willing to help out in various situations. First Choice is definitely the place to be. Thank you guys for everything!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2011

    Great buying experience here, great people to work with! Thanks for my new vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback!