Integrity Buick GMC Cadillac

Absolutely the worst experience!!!! I bought a 2024 Brand new Encore, I haven't made my first payment and its been in for service. The car has a bad vibration. and I'm pretty sure they will not fix it. If you are shopping for a new Encore, I suggest when you test drive it, park on some kind of hill facing downhill and it has a bad shake. When you put it in park the car starts to shake terribly. The service department sucks!!!! Darryl on an everyday basis says he will call me back to give me an update, He has never called me back. The car has been in for about a week now and they won't give me a loaner. This has been the worst car buying experience ever! The Encore sucks as a car, I suggest anything else but not the 2024 encore.

Hugh gave me a ride home from the dealership while the service department was working to find the issue with my suv. He was so nice and friendly! Even allowed me to hit up a Starbucks to get a much needed caffeine fix. The service dept was really nice as well and diligent in trying to identify the sound I was failing to explain properly. Great dealership and customer service!

The Integrity Cadillac service department is excellent! Hugh is always willing to go above and beyond to make the customer feel welcome. He is very professional and it’s always great to see him when I bring my car in for service.

Such a great business! The people are amazing!! All the workers there are so nice and helpful!

Ease to get an appointment, friendly people, goes out of their way to help you with your needs

AVOID this place at all costs! I had brought my vehicle here for major repairs about 6 months ago (no great problems then, albeit slow and pricey), and decided to bring in for general maintenance this week (Oil Change, Tire Rotation). Daryl, the service advisor is absolutely useless, if not a liar altogether. Had a "scheduled" Tuesday appointment which I made the week prior. Arrived on time, and also had advised that my engine light had gone on but when I dropped off they said they would check the codes and advise. Wednesday called, and was told Darly was with another customer but they were still waiting for the engine light to be checked. Thursday, no call and no update from them. Friday morning called and Daryl stated that the oil and tire rotation had been completed but still waiting on check light! WHAT!!!!! Tried to reach Bailey, the GM, but Daddy endorsed was nowhere to be seen and nobody knew where he was. I was told Josh, the Service Manager "did not have a phone" so they would check around for him!!! What again?!!!! Luckily, when picking up the vehicle today "Josh" happened to be working. By the way, nice guy, pleasant fellow, but the department is a shambles as is the dealership. During the week I must have tried 6-9 times to get someone on the phone, and no matter what extension you chose, i.e. Sales, Service, Zero out, etc. you got the recorded receptionist message that no one was available. Daddy should probably make some changes here.

They work me in the next day when I had a problem come up. I was surprised at how fast they got everything done along with maintenance given other places having a workers storage. I don?t go anywhere to service my vehicle because I know they are honest & do good work.

I?m 65 so I?ve probably bought 20-25 vehicles in my lifetime, zero (0) over the phone sight unseen. What made this deal the best, Alex Harbison! Super salesman, knowledgeable, and patient with an old geezer like me? Thanks Integrity. Click to

If I could give more stars I would. 10 Star review here. My husband, our four children and I were traveling across our state on a drive to pick up an online purchase when I decided to look for a new family vehicle online. I looked on Craigslist first as I thought we might have an easier time with a FSBO purchase than a dealership because about a month ago we tried Carmax and it was terrible with a lot of runaround, terrible interest rates (ugly double digits) and them wanting our max amount of money down with those terrible interest rates. Enough about them…..*deep cleansing breath*. Then I saw this awesome SUV on a Craigslisting . It would fit all of us with room to spare, it had lots of cutting-edge features, and it would allow me to maintain a sense of edgy punk-rocker self while being a soccer mom. WIN WIN WIN! My husband thought it looks awesome but immediately thought that even though this was at the top of our budget, the price was too good to be true. So we decided to give a call. I called and left a message and within minutes Bridget called me back. I explained that we were interested in this particular vehicle, asked a few questions which she was immediately prepared for. Y’all, she is super down to earth, so friendly, knows her stuff and so helpful. Here’s the thing, we live 4.5-5 hours away from this vehicle and this dealership. I don’t know these folks from Adam, they don’t know me. But wait…. There’s’ more…. Bridget gets the ball rolling with our credit application all online, all esigned, all while we are driving across the state. The numbers people crunched some numbers and when they called back with those (or maybe they texted, can’t remember) they were out of our monthly price range so we understood and were not expecting much when they said to give them a moment to shift some things around and try another option. Number's people, I don’t know your names, I’m sorry but I just want to say ‘YOU ROCK!’ They came back with some options for us that worked beautifully for our monthly budget. So we were ready to sign some paperwork and plan our trip the coming weekend to Chattanooga after putting a good faith amount down. Andrew (If I got your name wrong I’m so sorry, we appreciate you) worked up an awesome 3 year and 30, 000 mile warranty and we are so thankful. I was about to hit the reserve our VRBO rental button when I get a call from Bridget with her sales Manager Jacob on the phone. This precious man right here asked me what we would think about having the car driven to us, across the state and a very busy capital city, right to our doorstep. He said he would arrange everything, like all of it. He said they aren’t always able to accommodate this way but it just so happened that he had someone that could drive the vehicle and we could have it by the next day. That’s right…. THE NEXT DAY. I though, this has to be too good to be true. At this point I began looking up this automotive group’s every detail to make sure we weren’t being scammed. LOL. We weren’t. They are absolutely, 100% verifiably real. Jacob and Bridget get virtual hugs from all of our family and so do Mr. Jack and his sweet wife who drove the vehicle to us the next day before lunch-time. We had the car right in front of my front step in less than 24 hours from purchase 4.5 hours away and it is magnificent! The dealership name Integrity goes far beyond trustworthy for these folks, you can trust them AND they will make you feel like family. Thank you all so much!

Today, Integrity GMC made right the previous work done on my Yukon. The service manager, Josh had called me yesterday after reading my prior review and assured me that the issue would be resolved on the visit today. Josh was most professional, kind, and customer-orientated. The oil leak resulting from the previous repair service was corrected in record time. Josh fully discussed the issue with me before and after the repair. I certainly appreciated Integrity's timely and professional response and am, once again, totally satisfied with the job done on my Yukon.