Integrity Buick GMC Cadillac

★☆☆☆☆ — Integrity Cadillac Chattanooga: Dangerous Service Failure and No Response from Management I have purchased multiple Cadillac Escalades from Integrity Cadillac in Chattanooga, Tennessee. Unfortunately, my latest experience has completely undermined my confidence in this dealership and, more importantly, its commitment to customer safety. I purchased a brand-new 2026 Cadillac Escalade and returned to Integrity Cadillac for its first oil change and tire rotation. After driving the vehicle on several short trips, a tire pressure warning prompted me to stop at my local mechanic. While checking the tires, he discovered a missing lug nut on the front passenger-side wheel. He immediately checked the remaining wheels and discovered something extremely concerning: The lug nuts were loose on ALL FOUR WHEELS. The driver's-side rear wheel was so loose that he had to lift the vehicle with a floor jack to properly reseat the wheel before tightening the lug nuts. My wife and I had unknowingly been driving this vehicle in a potentially life-threatening condition following service at Integrity Cadillac. Had a wheel come loose at highway speeds, the consequences could have been catastrophic. As alarming as this situation was, the dealership's response has been equally disappointing. I immediately contacted Integrity Cadillac on Friday morning, confirmed with the service department that they had performed the tire rotation, and explained the missing and loose lug nuts. I specifically requested a call from the service manager to discuss this dangerous failure and the dealership's quality-control procedures. I was told he was at lunch and would receive my message. He never returned my call. On Tuesday morning at approximately 10:00 a.m., I called again and requested to speak with General Manager Bailey Morgan, who had personally handled my Escalade purchase. After explaining the seriousness of the situation and my unsuccessful attempts to reach the service manager, I was assured that a message was being sent immediately requesting a return call. It is now Thursday evening, and I have not received a single call from anyone in management. I find this absolutely unacceptable. I have been a repeat customer of Integrity Cadillac, purchasing multiple Escalades over the years. However, customer loyalty should not determine whether a dealership takes a safety complaint seriously. Every customer deserves competent service and accountability when something goes wrong. Mistakes can happen. But when a dealership performs a tire rotation and a customer subsequently discovers loose lug nuts on every wheel, management should be immediately concerned, investigate the incident, and contact the customer. Instead, nearly a week has passed without even the courtesy of a returned phone call. I am escalating this matter to General Motors and Cadillac corporate because I believe this incident raises serious questions about Integrity Cadillac's service procedures, quality control, and management accountability. To anyone considering service at Integrity Cadillac in Chattanooga: Please exercise caution and have your wheel lug nuts independently checked after any service involving wheel removal or rotation. I never imagined that I would have to write a review like this about a dealership where I have purchased multiple vehicles. One star. A potentially catastrophic safety failure followed by an unacceptable lack of accountability from dealership management.

Sent home in the dark with no low beams, and $837.88 out of pocket to fix what they wouldn't. I bought a used 2014 Nissan Armada here. I understand used and as-is, and I don't expect perfection from a 12-year-old truck. What I do expect is that it works when I drive it off the lot and that it's safe to get home in. The audio/navigation unit worked fine on my test drive. By the time they "cleaned it up" and handed me the keys, it was dead: no sound, no volume, nothing. It failed before I even left the lot. They checked a couple of fuses, disconnected the battery, and told me to take it to Nissan. They didn't fix it, didn't offer to, and took no responsibility for something that broke while it was in their hands. Then it got worse. Driving home to Nashville, it got dark and I found that BOTH low-beam headlights were burned out. Only one high beam worked. The other high beam bulb was dangling behind the headlight housing, held up by a piece of duct tape. Duct tape. On a headlight. On a vehicle they put their "Integrity" sticker on and sent down the interstate at night. Checking headlights is the most basic safety check there is, and it takes 30 seconds. Either nobody looked, or somebody looked and decided it didn't matter. I'm not sure which is worse. They sent a customer onto the highway at dusk with no working low beams. That isn't a used-car quirk. It's a safety failure, and someone could have been hurt. Fixing what they wouldn't cost me $837.88 out of pocket: a used replacement AV unit, a Nissan dealer visit to program it, and the lights. On top of that, I spent several days diagnosing a problem they caused and refused to own. The name on the building is "Integrity." My experience didn't live up to it. If you buy here, check every light, every function, and every system yourself before you sign. Don't count on them to have done it.

Sent home in the dark with no low beams, and $837.88 out of pocket to fix what they wouldn't. I bought a used 2014 Nissan Armada here. I understand used and as-is, and I don't expect perfection from a 12-year-old truck. What I do expect is that it works when I drive it off the lot and that it's safe to get home in. The audio/navigation unit worked fine on my test drive. By the time they "cleaned it up" and handed me the keys, it was dead: no sound, no volume, nothing. It failed before I even left the lot. They checked a couple of fuses, disconnected the battery, and told me to take it to Nissan. They didn't fix it, didn't offer to, and took no responsibility for something that broke while it was in their hands. Then it got worse. Driving home to Nashville, it got dark and I found that BOTH low-beam headlights were burned out. Only one high beam worked. The other high beam bulb was dangling behind the headlight housing, held up by a piece of duct tape. Duct tape. On a headlight. On a vehicle they put their "Integrity" sticker on and sent down the interstate at night. Checking headlights is the most basic safety check there is, and it takes 30 seconds. Either nobody looked, or somebody looked and decided it didn't matter. I'm not sure which is worse. They sent a customer onto the highway at dusk with no working low beams. That isn't a used-car quirk. It's a safety failure, and someone could have been hurt. Fixing what they wouldn't cost me $837.88 out of pocket: a used replacement AV unit, a Nissan dealer visit to program it, and the lights. On top of that, I spent several days diagnosing a problem they caused and refused to own. The name on the building is "Integrity." My experience didn't live up to it. If you buy here, check every light, every function, and every system yourself before you sign. Don't count on them to have done it.

I have bought over 10 cars and always get a great deal and great service.

Integrity Buick GMC Cadillac’s service department is the worst experience I have ever encountered with any dealership. I scheduled an appointment to drop off my GMC 2500 AT4 Diesel on July 9 to check a shuddering feeling and while on the way to drop off a Service Emissions code appeared. I explained it all to service advisor E…. and he said they would check it out and let me know. I never heard anything and tried calling him twice on July 17 and finally received a call back at 4:34 PM saying he was sorry for not calling me with update but said they would definitely check it out on Saturday the 18th and call me which they did not. I went to service department on the July 23, spoke with E…. and was told the tech has it in his bay but has not worked on it yet but will diagnose and he would let me know on 24 or 25th. Tried calling 24th he was not available and did not receive a call back. Called on 25th, spoke to C…. and he apologized and said he would have E…. or service manager call me on Monday. E…. called 10:43 am on Monday 27th and said the tech determined it was a faulty fuel rail sensor, quoted the price and I told him to proceed with repair. He said it should be ready in a couple days. Called him on 7/31 to get update and he said they were 100% sure it would be ready on Monday 7/31. Called on 8/5 to see if I could pick it up and he said they had not diagnosed it yet. I said you told me it was the fuel rail sensor, he said tech is driving it to try and clear code and will let me know what the problem is. I did not hear anything back called yet again on 8/6 for update and received call back 3-hrs later 3:36PM and said it was the fuel rail sensor and they were 100% sure it would be ready Monday 8/10. I said you told me that last time and he apologized and said they were extremely busy but it would be ready. Well, 8/10 business hours are now over and he did not return my call nor did the service manager who was busy when I left him a message at 1:40PM. They have had my truck for 32-days for a simple 2-3 hour repair, will not communicate or give honest information. INTEGRITY may apply to the sales team but it sure does not remotely resemble the service department. I will update or add a new comments if I can ever get my truck back and when I do it will be the last time I step foot on their property. Just giving anyone reading reviews of Integrity Buick GMC an honest and detailed explanation of what to expect if you decide to go there.

My truck broke down while on a trip in TN. I brought it to Integrity Cadillac on a Saturday and the only person I talked to was Caleb Anderson. He took his time to answer all my questions and take care of me and my truck to the best of his ability. Turns out the Engine needed to be replaced and I had to get a rental to get home to FL. I was without the Escalade for about 4 weeks in which Caleb kept me well informed and updated on the status of my truck. When the repairs were complete, they shipped my truck back to me in FL. I can't say enough good things about my experience with Caleb and GM/Cadillac in resolving my issue with my truck. Thank you!!!

Lleve mi GMC Canyon a servicio hace 3 semanas porque viajaria a 12 horas y ellos tambien hicieron rotacion de llantas y al llegar a mi destino llegue con un ruido en mi llanta trasera y al ser revisada por el mecanico la sorpresa fue ver que yo viaje con 2 llantas sin tuercas una de ellas sin tuercas y otra probremente apretadas. The service performed seriously compromised my safety, that of my daughter and granddaughter. Thank God there was no suit when driving with a tire with loose nuts and another poorly tightened the nuts, a situation of this magnitude requires immediate attention and accountability. Dear clients, think that I can share this unpleasant experience, but you or a loved one does not have it. This is serious.

If I could I would give this location a half a star I would. I had them replace my transmission over 6 months ago. Still to this day I am lucky when I get my car back to drive it more than a day without having to bring it back to their shop for them to replace either the turbo or transmission wiring harness which all relates back to poor transmission installment. It almost feels like they're using high pressure techniques to get me to buy a newer vehicle. There is no integrity at this shop!!

Bought car on 8/2/2025, left at approximately 1:30. I was not home yet-I sent a text to the salesperson named Noble at 3:45pm on Saturday letting him know the check engine light came on. He does not know why. 8/5 Tuesday-Light on at approximately 11pm. I called again, told by Noble to bring it there-over 100 miles away with no guarantee that they can look at it right away. 8/5 I called and said I wanted to bring it Saturday-told by service other people are already booked up. They are getting oil changes...I have a code 0299 check engine (according to Autozone) Engine Undercharge on a brand new car. I told the clerk I need to talk to the service manager. This should take precedence over an oil change. 8/13/2025-One week later-no call from Service Manager or Manager. Sent text to Sales person asking who to elevate this to?

I bought a used ford edge from them just a few weeks ago. The salesman I had, Desmond Law, was amazing, but ever since I went into the finance office it has been horrible. At first they tell me that a warranty will add $130 to my monthly payment. After getting that figured out I called to get the windshield wipers fixed because they were working and they told me that i needed a water pump which has nothing to do with windshield wipers. They asked me to bring it in again and told me no way anyone said that and looked at it again. They then told me that since it was a ford it would take longer to get parts but they could definitely fix it and to bring it in next week. After I wasted a trip there they told me since it was a ford they couldn't do any main line maintenance on it and that I would need to take it to a ford dealership. Overall they tried to screw me over with the warranty on a car they can't even work on. Don't recommend Integrity GMC to anyone