Fowler VW

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
88 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    December 20, 2019

    They advertise they can beat any price but not in reality. I found the same Car with same trim $2K cheaper. I couldn’t be happier. Oh and they offered... me $5K less on my trade in. Which took them an hour to figure out how much my trade in was worth. When I tried to walk out their manager tried to stop me and offered more money on my trade. You lost a sale buddy.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We appreciate you for letting us know about your experience and apologize for missing the mark here. I have sent your rev...iew to our management team so that we could look into these issues and address your concerns. Thank you, Amy H.

  • 5.0 out of 5
    November 18, 2019

    They didnt try to get one over on me. I really enjoyed everyone I came in contact with and I thank all for dealing with my situation.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you for taking the time to let us know about your experience. We'll be sure to let our team know that they're doing a great job. Thanks ...again for your kind words!

  • April 3, 2019

    Everybody was very nice and down to earth. They didn’t feel very pushy when buying a vehicle from them. I also enjoyed the fact that they worked with us... to get a monthly payment that worked for us.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review! We love hearing from our customers and we're proud to have you as part of our Fowler family. Thanks again for taking the time t...o let us know how we did. We appreciate you!

  • 5.0 out of 5
    June 25, 2019

    Best experience ever!! The entire process was the best I've ever experienced and I'm totally impressed. Thanks for making it enjoyable! And, Hayden Young... left me with a smile on my face.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you for taking the time to let us know about your experience. We'll be sure to let our team know that they're doing a great job. Thanks ...again for your kind words!

  • 1.0 out of 5
    April 15, 2019

    I bought a car a little over a year ago. It has had multiple problems. I’ve been in the service department every couple months for issues with this car.... The car is a lemon. I’ve spoken to finance and sales, both managers refuse to do any. They state I bought the car so it’s my responsibility. I’ve had the same issue multiple times. I was told to, while driving, to video my screen going black. I’ve had so many parts replaced it’s ridiculous and they refuse to offer any assistance except the 2 year coverage.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We understand your frustration and apologize for any inconvenience. Our GM reached out to you to try and assist and we are truly sorry that we were no...t able to do more to resolve this issue, aside from the options available from the manufacturer. Please feel free to let us know if there is anything else we can do to help you as you pursue the options available to you from the manufacturer. Thank you, Amy H.

  • 5.0 out of 5
    April 10, 2019

    Even though the service dept was backed up they still repaired my car in a timely manner with excellent, friendly service. Well worth the wait time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review! We love hearing from our customers and we're happy to hear that our team took such great care of you. Thanks again!

  • 5.0 out of 5
    April 7, 2019

    There can sometimes be a mixup it happens to us all. There was a bit of a mixup with products needed for my service. The staff quickly identified that... the wrong part was ordered and notified. Then they went above and beyond to make it right. They took great care of my and Voltz.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Mel! We love hearing from our customers and we're especially proud to receive feedback on how we handled this issue. Thanks for giving us the o...pportunity to resolve our mixup and for your patience and understanding. You're the best!

  • 5.0 out of 5
    April 6, 2019

    Outstanding performance and service. Felt so welcomed. Drove out with a care that I am proud to be in. Have not one thing negative to say. Just outstanding... service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for letting us know how we did! We appreciate your kind words and we're proud to have you as part of our Fowler VW family. Thanks again!

  • 5.0 out of 5
    April 6, 2019

    There are a couple of closer choices to me for service. I choose to bring my car here. The longer drive is worth it as far as accommodating customers.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the review. We appreciate you for letting us know about your experience. We're honored that you picked us for your service needs and we tru...ly value your business. Thanks again!

  • 4.0 out of 5
    March 30, 2019

    Friendly and professional... Awesome customer service 5 stars... Only problem was not being to take car home... I now have to wait 2 weeks for them to... get a simple fuel pump... That is my only negative... And it sucks...

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    2.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kind words! We love taking care of our customers and we're thrilled to hear that you had such a great sales experience. We're sorry abo...ut the delays with getting the part you need and will let our management team know about your feedback. Thanks again for taking the time to let us know how we did. Please feel free to reach out and let us know if there's anything else we can do to assist you. Thank you, Amy H.

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