Our 2004 Jaguar XJ8 gave a Transmission Failure error when I was entering freeway visiting Spokane. I’m from Seattle. Paul took my call and helped... guide me into their service department but wasn’t sure he could look at it until following week. It was pretty urgent for me to get home Monday. He ended up staying and doing diagnostics next day then putting his assistant Julio on it Saturday. The results weren’t good nor unexpected on a 15-year-old car. They were the best service representatives we’ve dealt with. When I first got there, however, a nice young woman walked out to ask if she could direct me and walked me to Service and made sure she found Paul. She offered to drive me back to where I was staying since I had to leave my car. It was quite a ways but she insisted she didn’t mind. Well, with the bad news on probability of upcoming serious problems, we went in to talk to Megan. So we ended up buying a new Jaguar from Megan Macy. Oh my gosh. We cannot recommend her highly enough. She’s always available for your needs and questions. She steered us toward a really good buy since we’d not expected having to buy a new car. She’s one of the most caring and conscientious Jaguar agents. If she didn’t know an answer she immediately went to whoever did. We would normally have waited until returning to Seattle to take time to investigate buying but we were so impressed with her we went ahead and purchased from her at the Spokane dealership.
My car was repaired in minutes and I was back on the road. This was important because I had to travel over 150 miles to the nearest dealer. I was extremely... happy.
We are glad you chose our dealership, Gary. Drive safe, and we'll see you on the road.
One of the best experiences I've had while looking for new car. Joseph was amazing and was able to get me exactly what I wanted and within my budget. He... worked extra hard to make sure I was happy and not only was he extremely knowledgable and able to answer all my questions, but he was super fun and it was a nice change from all the previous car buying experiences I've had.
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if ther...e is anything we can do for you.
Everyone we dealt with was knowledgeable and helpful. It was the best car buying experience I’ve ever had.
We purchased a new 2018 Velar. Took most of the day to put deal together only to find out that the dealership was working the deal on the wrong car. ... Took another hour to get the deal correct. We were at the dealership for almost 8 hours! Crazy! We have purchase new vehicles in the past, normally they have a full tank of fuel or at least some gas. Our new Velar had no gas in it, just made it to the gas station. Spent 70k, no gas? The dealership waited for almost a month to pay off our trade. We had to make an additional payment which created a $ difference in deal. GM said that our bank would refund the payment. Bank did but there was a $100 difference which to date the dealership will not reimburse. GM and Sales manager missed multiple opportunities to make it right. they either don't need our business in the future or just plain don't care? It is not worth the headache to go back and forth with the dealership for $100 and a gas card. I have told numerous people about our experience. A friend has already bought elsewhere who was interested in the brand. We will drive to Seattle next time to buy this brand. Scott Long
A very enjoyable and seamless experience which doesn't happen often with buying a vehicle. 5 stars to this dealership! I love my new car. The sales,... finance and general management employees were exceptional.
My husband and I want to thank your sales manager Cale and Jordan for personally delivering our new car to our home in Wenatchee today! We had been looking... for this specific vehicle and after test driving a few in Yakima and Kennewick last Saturday we called Jaguar of Spokane to see if they still had one in stock. He answered the phone after hours, inspected the vehicle for us that night and he even offered to stay late on his anniversary! But it was getting late and it was our son's 13th birthday on Sunday so he offered to deliver the car to our home on Monday. We want to thank him because the car was in better condition than he described it over the phone! This was the easiest car buying experience we have ever had! Thanks for going above and beyond Cale, we will definitely recommend your dealership in the future!
Nick Johnson did an excellent job. Really put in the extra effort to have the car waiting/ detailed for us on arrival. Made the process seamless and comfortable... for my whole family after a long distance ride. Would be happy to buy again from Nick over and over and over again!
Not quite sure what some of the negative reviews about the sales staff is all about. I'm 26 (but look about 17) so I'm used to not being taken very seriously... when it comes to sales staffs at most retail places. However not the case here. Joseph G was totally professional and treated me with the upmost respect. He was very informative, and honest with the least amount of pressure. (Which when car shopping is rare to say the least) Joseph seemed to really care about putting me in the safest car possible. Also was willing to meet me at the price point I need to be at. He even came in on his day off to do the deal when was most convenient for myself. Also the other ladies in the office who mainly work on financing, and warranty, weren't pushy to finance when I wanted to pay cash, or buying unnecessary warranties. (Also rare) Needles to say I'm a very happy customer who is now driving my dream car. If you have always wanted a Land Rover go see Joseph he will do his best to hook you up.
Put a deal together on a 2012 Rover. Were finalizing the deal and were informed that someone else bought the car? Joseph and sales manager gave us some... lame excuse as to why. At the end of the day they had a deal with us and broke that deal. Very disappointing, would not trust or buy from this dealership.