This is our second vehicle purchase from Thompson Sales. The first was a new 2010 Cadillac and this purchase was a used 2018 vehicle. Both times the purchases were without any pressure and the sales staff were easy to work with.
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
worst service EVER! I scheduled a week in advance and took a day of vacation knowing I would not have my truck. Dropped it off at 8am for and 8:30 am appointment. Same issue brought in for last time a month ago! They would not even return any of my calls or texts requesting an update and when I got through at 2 pm all they said was they had not looked at it yet!! Incompetence at its finest! Now I will probably have to take another day of vacation since I do not have another vehicle! BUYER BE WARE!!
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (417) 763-6811 to discuss your concerns, as your satisfaction is of utmost importance to us.
Bobby was amazing! Best service Ever!
The dealership was amazing with the entire process! When it came to paperwork time it was so smooth and fast! Bobby made sure everything was perfect and showed me how to use all the new features in my car!
Hi, we're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC Of Springfield. If you have any further questions, please give us a call. We're always happy to help!
Got a new GMC Acadia
They were very helpful, got me more out of my trade-in than I was expecting. I will definitely do business with them again. Highly recommend!
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!
Overall experience was excellent and couldn’t have asked for a better salesman than Tito! Bought car online and it was everything the ad said it would be.
Hi, we're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC Of Springfield. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchased an Encore GX; at the dealership to finalize the sell, the staff were friendly and paperwork was ready. Highly recommended! I dropped off my Lacrosse for services w/o appt, and they even made repairs on the spot. Very pleasant experience.
We're glad to hear you found our staff was so knowledgeable and helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Ordered a New 2021 Cadillac
So you know when you review someone who you think is excellent you risk him/her being so busy they are no longer available to you? Well, I won't be that selfish but I will tell you that our family has no question who to use when purchasing a new or used vehicle. That would be Jace B at Thompson. He's super thorough, accommodating, always responds to any questions I have and is all around great! I wouldn't buy from anyone else. Would I recommend Jace, yes! I did while standing on their showroom floor send pictures to a couple of friends.
Hi, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
A Really Good Dealership
Only honest dealerships post the prices of their used cars. This one did. And unlike another dealership I visited, the price posted was the same as on the internet. The purchase was seamless and without problems. I got the best interest rate I had found to date. The salesman took time to show us the features of the car when we came to pick it up the DAY AFTER we purchased it. (It seems to have been on his day off). All in all, I have bought dozens of cars and this was the best experience ever.
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Sales and Finance Staff
Bobby Duncan made my out of town purchase a great experience. This transaction was made with me being 3 1/2 hours away. Everything was easily communicated and the deal was complete. Arrived at the dealership and the delivery of my new truck took place with no glitches. Bobby introduced me to Mike Wood of Finance, and that part of the buying process was readily completed in a timely manner. I highly recommend Thompson Sales, Bobby Duncan and Mike Wood as they all contributed to make this an enjoyable buying experience. Thank You Gentlemen!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Thompson Buick GMC Of Springfield! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Purchased my new 2021 Buick Encore completely on line, Tito Amarillas made the process painless. I was very concerned with the on line process and they spent all the time I needed to make sure I was comfortable. LOVE my new Encore!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Thompson Buick GMC Of Springfield! We are always more than happy to assist you if anything else comes up. Take care!