Dealer on Cars.com since June 2010
|Sales||9:00 AM - 8:00 PM|
|Service||7:30 AM - 7:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 8:00 PM|
|Sat||9:00 AM - 7:00 PM|
|Sun||12:00 PM - 5:00 PM|
|Mon||7:30 AM - 7:00 PM|
|Tue||7:30 AM - 7:00 PM|
|Wed||7:30 AM - 7:00 PM|
|Thu||7:30 AM - 7:00 PM|
|Fri||7:30 AM - 7:00 PM|
|Sat||12:00 PM - 5:00 PM|
|Sun||12:00 PM - 5:00 PM|
Went in to check out a pre-owned 997 Turbo but also had my eye on a brand new 991 Carrera PDK parked out front. Assumed it was out of reach so didn’t... bother looking until Jeff encouraged me. Couldn’t believe how it all came together from there and soon I was driving off in my first ever Porsche, and a new one to boot. Big thanks to Jeff Sunstrom, Victor Colonel, and Hector Ugarriza for a great experience!
Paul, We're so happy we could make your dreams come true! It was truly our pleasure to provide that exciting experience. On behalf of Jeff and the tea...m, we hope you enjoy. Best, Porsche of Arlington
excellent sales person, friendly, great customer service, made us feel welcomed and answered all of our questions questions and knew what he was doing.... Highly recommend this dealership!
Thank you for the 5-star review and kind words! We are delighted to hear that Ruben provided you with the customer service we strive to deliver. We ho...pe to see you again in the future. Best, Porsche of Arlington
Michael Chauca was very knowledgeable and friendly. He made my experience enjoyable. Overall, the dealership met my needs for the purchase of my vehic...le. I would certainly recommend this dealership and Michael Chauca to my friends and family.
Thank you for the kind words! We are delighted to hear that Michael made the experience enjoyable for you as well. Congratulations on your new vehicle... and we look forward to seeing you again in the future. -Porsche of Arlington
31 lifetime reviews of the Service Department. Includes reviews of Porsche of Arlington from DealerRater.com
Today I brought my husband's Cayenne in for a scheduled general service. Yesterday the low tire pressure light came on, and recently there had been a... few instances where the vehicle did not run smoothly, which I relayed when I dropped the car off. Six hours later I received a call that the vehicle was ready and that nothing specific could be found. In fact, I was made to feel like it was all in my head. I thought, well, good news anyway, the car is fine. I got into the car (blistering hot on the inside and the vehicle must have sat in the sun for hours). I started the car - all the same warning lights came on immediately. I walked back in and said "So, everything checked out and all the warnings were reset?" Yes was the answer. I then asked why all the same warning were still on. Troy went over to the car, saw the warning lights and said "give me five minutes". I saw the vehicle go around the block. Troy came back and told me how temperamental the warning lights are if you don't drive the vehicle much (the vehicle has very low mileage). Seriously? I have no idea if ANY service was done on the vehicle, except that after the spin around the block someone must have put air in the tire. The car had not been washed, no care had been taken with mats, and I was left thinking - this is the simply worst service I have ever witnessed.
We are so sorry for the inconvenience. Our Service Director has reached out to you to provide a complementary diagnosis for your troubles. We, in no w...ay, want to tarnish your view on our dealership so we are deeply sorry. Thank you, Porsche of Arlington
This experience, which began two years ago with service, has been impressive. Two years we purchased a second-hand Porsche that was originally purcha...sed at Porsche Arlington. Each time the car was in service, I was treated with no difference to not having not been the original purchaser. In many ways Service sold me on purchasing a new car from Porsche Arlington. When we did purchase our new car, everything was pre-negotiated over the phone, i.e. trade-in value and new car price. We arrived at the dealership at 7:30pm on Friday when they closed at 8:00pm. The dealership could not have been more accommodating and there was no issue with our time of arrival. In fact, we were treated so well that we changed the car we had intended to purchase for one with a few more upgrades. As a result, we did not leave the dealership until close to 2:00am. We were there for close to 6.5 hours and there was not a single "huff" or body movement indicating we were inconveniencing anyone. It was important to Porsche Arlington that we be treated fairly and with respect and that we were accommodated....with 100.0% certainty...we were! As a point of comparison, we did comparison shop and started the journey at Porsche Tysons. Porsche Tysons was $10,000 higher and were completely indifferent about the sale. Porsche Tysons was unwilling and unable to engage is constructive dialogue about the price. Very negative experience at Porsche Tysons! One of my criticisms of U.S. retail is that unlike other areas it can often be unpleasant to spend one's capital. Porsche Arlington made the experience extremely pleasant and I recommend the experience to anyone considering the purchase of a Porsche. Please note that I have not mentioned individuals by name in this review. We interacted with so many and each person was as professional and pleasant as the rest. Porsche Arlington understands the concept of being a "Team". It was a Team effort and we were sold by the Team. Thank you,
Roger, We are so pleased to read this review! We can't thank you enough for your patronage and for taking the time to share your feedback and experien...ce with us. We are sending this review out to the whole dealership to show them that our hard work and dedication is really paying off. Again, thank you so much for your time and we really hope you enjoy your new Porsche! All the best, Porsche of Arlington
Wheel Alignment (4WD)