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A & B Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Top notch establishment!

Top notch establishment!I came there with no hope and left with a huge smile.josh was informative and kind.I’ll definitely be back!people fear this process but I couldn’t have chosen a better place to go.thank you josh and the staff.everyone was amazing keep it up!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Been using A&B Kia since I moved back to the Wheeling

Been using A&B Kia since I moved back to the Wheeling area in 2018. Bought a car from them and get all my maintenance done there. The staff has always been very nice and knowledgeable. Waiting are and restrooms always clean. They keep me updated on progress and explain what has been done. Very satisfied with A&B Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They changed my oil and they kept me updated.

Its a clean dealership and there really nice people. There very friendly people. They kept me updated with my car and they went over everything with me about my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick and excellent service!

Quick and wonderful service! Everything went as smooth and efficient as possible. Thanks for making my visit a good one. Looking forward to the next visit for the accessories that were ordered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service to My Kia Forte 2019

Always on time very friendly and knowledge and caring about Full Service friendly and clean waiting area Was taken to my vehicle was asked any questions or concerns

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A&B service department is very accommodating

They are very professional and take care of your every need there waiting area is very clean and accommodating I would never recommend anyone else for service needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Better and cheaper than the quick line shops.

Friendly staff, & excellent service. Love my KIA vehicle and I bring it to dealership for routine service regularly. I used to get my oil changes at quick Lube shops and switched to dealership because the cost is cheaper and they provide multi point point inspections! I feel that using genuine Kia parts is better anyway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Worst experience ever

I’m beyond upset, we went the first time to get our horn fixed because it wasn’t working, so they said they would purchase a new one for us which would be 200 plus to put it in or we can buy a used one. Well we bought a used one and we put it in and still didn’t work (it was the right one for the kia we have) so called the service manager and he said “it may not be the horn it may be something else” so we go in and we are having them check to see if it is something else, we walk in and the guy at the front desk was absolutely rude, he said well we bought the horn so it will be 200 plus to put it in, and my dad said we already have used horn in so I won’t pay for the new one since we have one in we just wanted to see what else may be wrong that’s not the horn, well that guy didn’t like that because he got all mad at my dad and had an attitude and started yelling at him, and my dad was getting angry because this guy up in the service department was literally yelling at him and got all up in my dads face, say he’s wrong and a bunch of other rude things. From the time we walked in to the time we left this guy had a major attitude. He lied and screamed, Never again will we go here with the disrespect we got, never.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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VERY happy with A&B Kia

I was very happy with my buying experience with my 2023 Sportage. I have returned twice for routine service and will continue to do so. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!

Great staff/service department! Very friendly and always keeps you up to date on your vehicle while you wait! Outstanding waiting area with snacks and coffee. Very clean and modern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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