Reviews
My experience was very good. Jon Miller was helpful...
My experience was very good. Jon Miller was helpful getting it done. I will recommend this dealership to friends and family. friendly staff and nice showroom.
Sale staff was very knowledgeable and friendly. I would...
Sale staff was very knowledgeable and friendly. I would recommend this dealership to friends and family. John Walker was great at helping me make this deal. Honest and helpful.
Took good care of me when I was stranded by mechanical...
Took good care of me when I was stranded by mechanical failure while passing thru the Salt Lake area on my way back to Seattle. Thanks to service writer Crystal and service tech Keegan for helping me get back on the road and successfully home
Generally please with the work at Ken Garff... In my most...
Generally please with the work at Ken Garff... In my most recent visit for Transmission cooler lines, power steering lines and Hydro Boost replacement, I was less than pleased after the fact... Everything seemed to be fine until about 600 miles down the road and in another state the aftermath presented itself. I took my rig in for an alignment during which I was called by the technician. He informed me that my front Differential was dangling by two threads of one mounting bolt. The remainder were missing... The only other maintenance that had been performed was at Garff... I spoke with Garff and will be scheduling a follow up assessment and verification when I return to Utah. I know that they are better than this.. disappointing on the diff... all else was to spec. I visited the service Dept and have reviewed the issue with the good folks.. They took a look at the issue and corrected any issues promptly and with care. I am upgrading my rating out of respect for their follow up and honest effort. I trust Garff with my rigs.. This oversight could have been a bad gig had it not been caught by my alignment guy..and those issues rectified. The folks at Garff were accepting and took good care of me once I got back into town.. I would certainly take my rigs back to them for service.
Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com
I revisited my worries with my latest maintenance experience yesterday... Will in Service was quick to respond and take an interest in my concerns... He moved quickly to get a technician to look over my rig and resolve any issues... I would be more than happy to update my scores as need be. Thank you.
Thank you! That would be much appreciated!
I am always pleased with the service I receive when I...
I am always pleased with the service I receive when I take my car in.. I am kept informed and treated with as an important client. I always feel like I am being treated honestly and fairly.
Dawson was amazing!! We ended up buying 2 rare AT4...
Dawson was amazing!! We ended up buying 2 rare AT4 Sierras all the from from CA!! Dawson has earned a customer for life! Will be back soon for the next ones!! Thanks again. Nick
Ken Garff Buick GMC has given the best repair and...
Ken Garff Buick GMC has given the best repair and maintenance service I have ever received. That is why I am a long time customer.
Great people to work with. I ended up with a awesome...
Great people to work with. I ended up with a awesome truck for a reasonable price. I’ll recommend them to all my friends. Thanks again
Bill is the best salesman I’ve ever dealt with in my 50...
Bill is the best salesman I’ve ever dealt with in my 50 years of buying cars or trucks! This was the easiest, smooth , no hassells sale I’ve ever had! I’m sending all my friends to bill in the future!!!
Jeremy our salesman made this the best car buying...
Jeremy our salesman made this the best car buying experience I ever had. He took care of everything and even delivered the car to our home. We never even had to step foot in the dealership. I will definitely be referring my family and friends to Jeremy for any car buying needs.