Ken Garff Buick-GMC

4.4
(1,483 reviews)
Visit Ken Garff Buick-GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award View 7 awards
2024 state dealer award 2023 state dealer award 2020 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award

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New (888) 811-9719 (888) 811-9719
Used (877) 747-9521 (877) 747-9521
Service (801) 528-4846 (801) 528-4846

Inventory

See all 122 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2020.
Ken Garff Buick GMC in Ogden UT is proud to be an automotive leader in our area. Since opening our doors we have kept a firm commitment to our customers.
We hear you.

Service center

Phone number (801) 528-4846

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.4
(1,483 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Garff Buick-GMC from DealerRater.

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5.0

Very helpful picked us at the airport and made paperwork

Very helpful picked us at the airport and made paperwork go smooth. All around good place to buy a vehicle from.

5.0

Very helpful picked us at the airport and made paperwork

Very helpful picked us at the airport and made paperwork go smooth. All around good place to buy a vehicle from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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5.0

I had been looking for a new truck for a long time.

I had been looking for a new truck for a long time. They had what I wanted and I got a good deal

5.0

I had been looking for a new truck for a long time.

I had been looking for a new truck for a long time. They had what I wanted and I got a good deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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5.0

It was very clean and the staff was helpful and friendly.

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast.

5.0

It was very clean and the staff was helpful and friendly.

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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5.0

We were pleased with how your dealership worked with us

We were pleased with how your dealership worked with us on our purchase of our Acadia

5.0

We were pleased with how your dealership worked with us

We were pleased with how your dealership worked with us on our purchase of our Acadia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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5.0

Great experience, amazing sales experience Wonderful

Great experience, amazing sales experience Wonderful treatment for our family Bill was great sales person

5.0

Great experience, amazing sales experience Wonderful

Great experience, amazing sales experience Wonderful treatment for our family Bill was great sales person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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1.0

Wont be back we brought our Buick down to them from

Wont be back we brought our Buick down to them from Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engine light is still on. I also called two days ago to talk to someone about the issue. The receptionist said that all the service writers were busy and i would receive a call back as soon as possible. Sa soon as possible never came so i called at 4:30 two days later and the service department said that those receptionsts are not in her same building.......... ok? not happy with any of it

1.0

Wont be back we brought our Buick down to them from

Wont be back we brought our Buick down to them from Wyoming twice for a check engine light. The last time i paid $1600 for the repair + had it shipped back up to me at a cost of $200 and the check engine light is still on. I also called two days ago to talk to someone about the issue. The receptionist said that all the service writers were busy and i would receive a call back as soon as possible. Sa soon as possible never came so i called at 4:30 two days later and the service department said that those receptionsts are not in her same building.......... ok? not happy with any of it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Joey Burns, General Manager joeyb@kengarff.com

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3.0

I worked with Duston (salesman) and he was helpful.

I worked with Duston (salesman) and he was helpful. I was happy to find this 2024 GMC Denali Ultimate in stock rather than having to order it. This dealership also helped me with an in and out with my 2022 GMC Denali. Like any dealership right now, there was almost no negotiations on price. GM did offer a $500 military discount. The overall process would be five stars, for a dealership (which we all hate) except that the process should have been much quicker- as always. But I think dealerships get used to intentionally making people wait all day to make them tired and hungry and ready to just make a deal to be done. Our numbers were already set and there was no need for the extended delays. There was one part that wasn’t installed on my vehicle – I had to make an appointment to come back and have it installed (3 hr drive for me). The part was the GMC kicker stereo that goes in the tailgate – approximately one hour job (very simple install). Service was less than accommodating. I was very clear that I could come in any day at any time that they could get the install. Originally they wanted one full day with the vehicle for the one hour install. After several minutes of debate they agreed that if I could have it in by 1:30 PM they could have it back to me by 6 PM that same day. I again asked for an appointment and they stated “I cannot and will not guarantee when your vehicle will go in for service – we can only give you a check in time”. Frankly, after buying $103,500 vehicle, it’s disappointing that Ken Garff “does NOT hear me/you”. In conclusion, sales earned four stars but service is two stars at best. I have the kicker stereo and will either sell it or install it myself.

3.0

I worked with Duston (salesman) and he was helpful.

I worked with Duston (salesman) and he was helpful. I was happy to find this 2024 GMC Denali Ultimate in stock rather than having to order it. This dealership also helped me with an in and out with my 2022 GMC Denali. Like any dealership right now, there was almost no negotiations on price. GM did offer a $500 military discount. The overall process would be five stars, for a dealership (which we all hate) except that the process should have been much quicker- as always. But I think dealerships get used to intentionally making people wait all day to make them tired and hungry and ready to just make a deal to be done. Our numbers were already set and there was no need for the extended delays. There was one part that wasn’t installed on my vehicle – I had to make an appointment to come back and have it installed (3 hr drive for me). The part was the GMC kicker stereo that goes in the tailgate – approximately one hour job (very simple install). Service was less than accommodating. I was very clear that I could come in any day at any time that they could get the install. Originally they wanted one full day with the vehicle for the one hour install. After several minutes of debate they agreed that if I could have it in by 1:30 PM they could have it back to me by 6 PM that same day. I again asked for an appointment and they stated “I cannot and will not guarantee when your vehicle will go in for service – we can only give you a check in time”. Frankly, after buying $103,500 vehicle, it’s disappointing that Ken Garff “does NOT hear me/you”. In conclusion, sales earned four stars but service is two stars at best. I have the kicker stereo and will either sell it or install it myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

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5.0

Excellent.

Excellent. Would go back The service department is one of the best parts of the dealership.

5.0

Excellent.

Excellent. Would go back The service department is one of the best parts of the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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5.0

Bodywork on passenger side It was a long scratch gouge

Bodywork on passenger side It was a long scratch gouge caused by a mailbox. The gouge was deep towards the back

5.0

Bodywork on passenger side It was a long scratch gouge

Bodywork on passenger side It was a long scratch gouge caused by a mailbox. The gouge was deep towards the back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

I have never been treated so poorly by anyone, ever in my

I have never been treated so poorly by anyone, ever in my life. I left your dealership crying. Mostly because of the manager, Will

1.0

I have never been treated so poorly by anyone, ever in my

I have never been treated so poorly by anyone, ever in my life. I left your dealership crying. Mostly because of the manager, Will

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

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