AP Fairfax

My car buying experience at this dealership started off on a decent note with relatively smooth negotiations conducted by phone. The sales team seemed cooperative and willing to work on a deal that suited my needs, which initially gave me confidence in the process. Unfortunately, things took a sharp turn for the worse once I arrived onsite. The dealership’s showroom floor offices, and bathrooms were noticeably unclean and poorly maintained, which immediately raised concerns about their professionalism and attention to detail. It only got worse from there. The management team was disorganized and appeared indifferent to customer service. Communication throughout the process was incredibly poor — I constantly had to follow up to get basic updates, and the answers I received were often vague or inconsistent. Several commitments made during the negotiation phase were either ignored or never fulfilled, despite repeated attempts to get them addressed. I left the lot on less than a quarter tank of gas and the dealer never offered to fill up the gas in my new vehicle. To make matters worse, the process of receiving my car title and tags took an unreasonably long time, far beyond what is typical or acceptable. This added stress and frustration to an already disappointing experience. Overall, I cannot recommend this dealership. What began as a seemingly straightforward transaction turned into a frustrating ordeal due to poor service, lack of professionalism, and unmet promises. I strongly suggest looking elsewhere for a more transparent and respectful car buying experience.

Trustworthy and transparent. If you are looking for a dealership you can trust look no further than AP Fairfax Virginia dealer. The sales provider was honest, and worked hard to get what I needed, when I needed it, by delivering the car to my home. I never felt pressured or rushed, and I'm thrilled with me new car. This is how car buying should be! I highly recommend this dealership to anyone looking for quality service. A person's attitude means a lot to me and Ahmad had the best attitude. Whenever I get another car, he will be the first person I will contact.

Sold me a lemon 🍋 2015 Volvo XC60 Purchased 8/2024 the car has been to the shop 6 times for engine misfires. Was not allowed to go over 35mph on test drive or go on the highway. I'm convinced that they knew about the engine misfires, the brakes that needed replacement, the crack in the center of the windshield and the heater that did not work but disclosed none of this and I was forced to purchase the car as is. The car was missing a actual key and I had to fight them to get one. Then they wanted to charge me for it and I refused. Don't believe a word these people say, they will do anything to sell a broken car.

Excellent service!!! Very helpful, and helped me out when it felt like no one would!! Thank you so much Guys!!!

Ahmad was great, I recommend you go and see him ASAP. Helped us get into our 2018 Mercedes S550. Thanks so much Ahmad.

BUYER’S BEWARE: I purchased a 2014 650i BMW from APFairfax on January 8, 2024. This vehicle turned out to be a complete lemon. I initially returned the vehicle for the control arm to be replaced after a trusted mechanic informed me during my emission test that AP Fairfax made me pay for that he believes I need a control arm, which has to do with the steering of the vehicle. I addressed the brakes issue - the car would shake when I applied the brakes. This occurred on my way to my residence after purchasing the vehicle. AP Fairfax installed a new control arm and brakes and suggested to replace the the right side one. I obliged to the tune of $500. BTW, I was informed by reputable mechanics that I was overcharged for this replacement. I agree. These issues all transpired in a matter of a couple of weeks of owning the vehicle. Fast forward, I observed an oil on my garage floor. I took the vehicle to Laslo Foreign Car Service (he specializes in BMW’s & Mercedes Benz to check out the vehicle. I received a call from Laslo personally advising me not to drive the vehicle anymore and he stated the issues — safety and performance issues. I was very disturbed by his finding asMr. Shafiel, the owner of AP Fairfax, assured me that I was getting a great vehicle and that he knew the previous owner. Typical “used car salesman’ b.s. I have filed a complaint with VA State Attorney General, The Motor Vehicle Dealer Board. I also filed a small claim and was in court onJune 14th. I did not come out victorious due to the “AS IS” clause which allows shady businesses take advantage of unsuspecting individuals like myself and given the fact that the Commonwealth of VA allows business to perpetrate fraud. VA does not go after businesses. Please stay clear of this business. I am not disgruntled. I do not wish what transpired with my purchase from AP Fairfax to happen to another consumer. I have attached my invoice evidencing the work I had done. I also ordered two (2) new tires for the rear to the tune of $555.00. I truly have not driven or enjoyed my vehicle given the safety and performance. BTW, I am now having issues with the convertible. This will be fixed shortly and this reason I purchased the vehicle was for the convertible. Please stay clear of this business. I usually purchase my vehicles directly from the BMW dealership. I erred big time in not doing. A costly price I am and have paid. I transmitted over $10k in a cash transaction for this vehicle. To date, I have not received the required from that was supposed to be filled out for OFAC - to ensure no money laundering is transpiring.

Nightmare getting the title, Then Bill of sale was from AP Fairfax but the title was from a different company. DMV would not register or title the car. AP Fairfax said they would fix the problem. They have not. Stay away from this sham of a company

Mr. Max owns this used Car Dealership. His son Ali has an adjoining business and does wheel work in the back of his father's dealership. If any of Max's used cars need wheel work, Ali does it. I called Ali on 11/23 for help with a cracked wheel that was leaking air (diagnosed by Mr. Tire). He told me to drop the Car off on Thanksgiving and he would repair it Friday. I told him it was important to have it done fast, but correct because I was moving and driving my car to Texas the next week with my 4 year old daughter. He understood and said he'd call me the next morning. By Friday at noon, I hadn't heard from Ali. I called him, he said the repair would be done by the end of the business day 5pm. At 4pm, I go down to the shop. He is in disarray and disheveled. The place is a mess. He walks me across the hall to his father's dealership to show me that his weld machine is broken/clogged and he needs to fix it before he can repair my car. He charged me $225 for the repair. I drove across country with my baby on what I now learn was a shotty weld job. See link to the video that I took at the Goodyear Service Center, when my tire went completely flat, Less than a month after Ali's "repair". I had to take it to another repair shop and get a rental car during the holidays. They were also astonished at the poor weld job. One tech said. This person is not a welder. He just has a weld machine. I called Ali to request a refund. I sent him pictures and the video. He refused. He said should have driven my car back to Virginia FROM TEXAS (where I now reside) for him to take a look at it. Thank God that I didn't end up stranded on the side of the highway with my baby, or even worse a accident from a blow out. Please don't take your car here if you value your money or your life. Here is a link to the video of Goodyear Service Center talking about this weld job. https://photos.app.goo.gl/fDKdgooVjpPa5tYN6

Jonathan McKinnon was excellent in helping me out with me purchasing my new car. He’s done an amazing job and I would recommend him to anyone who’s looking to buy a car.

They quickly took my money for the car 2007 Mercedes Benz S500, you kept for days to remove the check engine light and add a new battery, Then took over 60 days to get the Tags that I paid for to me. I'm not happy that my check engine light is still on, and now the battery that you said to replace is dead. Your dealership is not to be trusted to correct the problems. For all the problems your dealership caused you should be cover the cost to correct them with an outside vendor as there is no trust left for your dealership