I truly had a great experience. I did everything by phone and text 1000 miles away. I was going to ship it but then decided to fly up and drive back.... Everything went very smooth and the gave me the best deal by far.
I bought a used mini and took it here to have a once over. My experience was nothing less than awesome! EVERY person I dealt with, parts, sales, service... advisor, and most notably the technician, were all a group of awesome people. They were upbeat, professional, and a genuine pleasure to deal with. They are happy for your business and treat you as such. The technician took me out to my car, and treated me like I know something about cars, unlike most other service departments I deal with for my other vehicle. Unlike Middleton Ford that can't seem to get it figured out in any area of their business. See ya Ford, can't find a Ford service dept around that does what MINI of Madison does. THIS is what I'm looking for! So MINI of Madison, thank you, I will be purchasing and servicing MINI's from now on at your facility. MINI's generally cost more to service, I don't care. Can't put a price on good treatment.
This was my first foray into buying a car online, and from far away. I had just had an awful experience with a dealer in a different state, and was about... to give up on the process, when I saw the car I was looking for in the Pre-owned Inventory of Zimbrick Mini of Madison. These guys restored my faith in the process. From the Customer Service rep I first called (Jeff), to the salesperson he put me in touch with (Kyle), to the finance manager who closed the deal (Mike), these people were no just the friendliest people you can imagine, they also treated my wife and me with respect and integrity. To us, they stood out from many of the other dealer personnel we have met. We felt we had been treated honestly, fairly and kindly. We did not have that "Did I just get ripped-off?" feeling that sometimes rides with you when you buy a used car. All of this combined to make the flight, and the 16-hour drive home, COMPLETELY WORTH IT. Living in New Jersey, we're not sure if we'll buy another car from a Zimbrick dealership (in Wisconsin), but we definitely WOULD, based on this experience!
We were looking for a used MINI. Went to a lot of dealers; Mini of Madison had the best selection of quality cars, and competitive prices. Lisa, the sales... person, was laid back, no pressure, and professional. Would buy a car from her and the dealer again.
I had spent time researching what car I wanted. I was almost ready to purchase one in town when I saw what I REALLY wanted pop up at Zimbrick. However,... I was not excited about the drive to come get it because I have done that before only to find that the car is not always how it is represented online. I contacted online sales and clearly stated that I needed to make a decision on a purchase that day and was willing to come out PROVIDED we could agree on a price AND that the car was in good condition so that I could take it home that night. I was between the 2 cars and only had time to visit one dealer (seriously!). They indicated that the online price was 'as low as they could go because they weren't making any money on it already' (which clearly was not true based on the information online). So I passed, went to another dealer and agreed on a price for the other car. The next morning I woke up to an alert that the price on the car at Zimbrick had been lowered to the price I offered them the day before. Alicia indicated that her pricing manager 'must have spaced the pending drop in price' when they spoke with me. How dumb do they think their customers are? Regardless, it was the car I wanted at the price I had offered despite the fact that 'offering CPO protection to customers was not good for their business' so I would have to invest in an extended warranty. Alicia confirmed that there were no visible scratches, dents or any other damage that would have prevented me from taking the car home if I decided to make the purchase so I loaded my kids in the car and drove 1.5 hours in rush hour to get there before they closed. They were very nice when I arrived, offered us snacks while they washed the car, and the pricing manager (Steve) thanked me 'for giving them another chance'. Upon inspecting the vehicle, we saw a deep scratch through the clear coat along the entire passenger door. Let's just say that there was NO POSSIBLE WAY Alicia did not see that scratch when she inspected the car. So we returned home and I was able to purchase the other car the next morning with confidence. I DEFINITELY WOULD NOT VISIT ZIMBRICK MINI OF MADISON IF YOU HAVE TO TRAVEL TO GET THERE AND I WOULD DEFINITELY NOT TAKE ANYTHING THEY SAY AT FACE VALUE. For those that say I am naive to think you can trust used car salesmen, they are out there. I just didn't find them at Zimbrick.
We came from about 2 hours away and were able to drive home our new car that day. Staff kept checking if we needed any refreshments. There was a small... play area perfect for my toddler. It took a little while to talk to the finance dept. We purchased a used car.
This was my first vehicle purchase. I wasn't excited about it but it was important that I purchase a vehicle before winter arrived. If I had more time... to shop around I would have avoided Mini of Madison all together. I purchased a 2011 Nissan Sentra. I was told that it was on an auction site and that it had been tagged so the lowest price they would take would be the sticker price. I mentioned to Sheena that I am not interested in haggling and I do not see the point in going back and forth on a price. I first looked at the vehicle in mid October, the purchase was finalized in mid November! Why? That is a good question, I assume because they were looking for a better price to come from the auction and it didn't so