Gateway Buick GMC

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
47 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 8, 2019

    The customer service was excellent!!! They had me in and out in no time did not spend a whole day trying to negotiate they worked it out quickly. They... had the vehicle I wanted with the package deal I was looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    June 7, 2019

    I come in periodically to get my car wash. I do so because it is a service to me for purchasing my vehicle there. But the detailing, or persons in charge... of washing the car is not doing a great job. I'm not sure how the service of washing the car is done, but it seem to me to be a rush job. I'm thankful that I can get my car washed there, I just which that they would do a much better job.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • May 9, 2018

    Very clean facility!!! Service was excellent !! The buying experience was smooth

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day!

  • 5.0 out of 5
    March 1, 2019

    My Gateway Buick has always been a great place to take my car for oil changes, and tire rotation. I truly enjoy my 2017 Buick Encore

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    January 8, 2019

    They refuse to repair a defect they were aware about!!! And will not discuss it with me. I ask we could trade back. No responce.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    December 7, 2018

    They will not honor their published sales prices. They get you in then jack up the sales price by thousands of dollars. WATCH OUT! There were several... cars sales price published, but they wouldn’t honor any of them. TRUE BAIT AND SWITCH

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    December 6, 2018

    Seen an ad for a vehicle I wanted called and talked to a salesperson who was very friendly. I asked for the quote to be emailed and it was. I set up a... time to see the car for the next day. Received a call that night and twice the next morning to make sure I was still coming, I said yes. We drive over an hour and the vehicle wasn't there. The owners flew into town and took it. They said it was 30 minutes away. I didn't want to wait and voiced my disapproval and left. I called back to see if they could make it right by sending pictures and delivering the vehicle. They said they would. After several phone calls picture sending they send me the price and it was $1800 more than I was quoted in writing. Talked to the owner's son Eric blamed the manufacturer and wouldn't honor the quote. Bad business practice!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    September 22, 2018

    Women BEWARE! Gateway was THE WORST dealership I’ve ever dealt with. I went alone since my husband had to work thinking it wouldn’t be that bad but I was... WAY WRONG! First round of negotiations with Bill and his finance team they started out with the MRSP price. I told them no, here is the advertised sale price and that’s where we start. Bill didn’t seem to like that.. maybe he didn’t think I did my homework on the truck.. so he went back to his finance guy & came back but had added in ridiculous fees and low balled my trade. I told Bill no, that wasn’t going to work and try again. He snickered at me, shook his head and said things like “it’s just simple math”. He went back again and he came back with an even more ridiculous offer- Bill and his team at Gateway obviously didn’t take me as a serious buyer. I’m sure if my husband had been with me, he wouldn’t have treated me that way, saying thing like “maybe it’s too much car for you”. But this NIGHTMARE gets better.. when leaving I asked why they gave me such a low offer on my trade..Bill told me it was in excellent condition except for that long scratch down the drivers side. I was shocked to go outside and sure enough they had put a 24 inch scratch down the drivers side door which WAS NOT there when I drove it in! Extremely upset, Bill told me “yes it was there, Amy”. Back and forth he was arguing with me outside the dealership until I just LOST IT!! Then all of a sudden he gets a magic solution and buffs it out!!! Never in my life have I seen a tactic like this used to low ball my trades! It was some type of black rubber compound to make it look and feel like there was a deep scratch on it. No apologies from Bill he just said “it must have rubbed up against something back there.” So upset at how I was treated I told my husband who emailed there general manager Jamie Juarez, with no response from him either. So save yourself money and a big headache and drive a little further down to HERITAGE GMC in Rockwall. They reasonably negotiated with me, gave me $3k MORE for my trade and I got exactly what I wanted!! This incident happened 9/5/18- and never heard a single response from them so this must happen often with this dealership. I know companies pay for reviews but this one is for FREE! I would like to tell Bill, Jamie and the finance manager that yes I do know how to do “simple math” I am a CVICU nurse so I use “simple math” daily and I would LOVE to send you a copy of my bill of sale from Heritage GMC Rockwall so you can see exactly what you laughed at.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi there, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regardin...g this matter. Please reach out to us at (214) 342-7000. We look forward to hearing from you.

  • 1.0 out of 5
    August 4, 2018

    I cash purchased a 2014 Equinox LS 2-24-17 under the CPO warranty bumper to bumper plan from GMC Gateway. Since then I have had this vehicle in my local... Chevrolet and recent GMC gateway for rust repair on the same item?? A CPO warranty bumper to bumper vehicle!!! After taking the vehicle back to Gateway for repairs I was called to pick up my vehicle when I got to Gateway the shop was closing up with the attendants preparing to leave. After negotiating the release of my vehicle I handed the keys of the loaner vehicle to the attendant preparing to walk out the door only to receive the reply “you have a loaner vehicle?” When I walked to my vehicle the first thing I noticed was the exterior body molding on the bottom of the door repaired for rust was loose and when I opened the door the weather seal on the inside was loose as well. Now that’s what I call a five star rating CPO warranty bumper to bumper vehicle. I guess I should be totally satisfied?

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (214) ...342-7000 at your earliest convenience to discuss how we can turn this experience into a positive one.

  • 5.0 out of 5
    August 3, 2018

    For my recent service request I delivered my GMC truck to Gateway's eager service representative Blake. He is my go-to person with all of my routine maintenance... and service. Blake is knowledgeable, kind, and he represents the confidence that a quality business is built upon. For months my GMC truck had several annoying noises with the suspension. Blake kindly listened to me when I described what was riling me, then smiled and said "we got this". Later Blake backed his assurance and now I thoroughly enjoy driving my truck again. The technicians in the service department did another superior job.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gateway Buick GMC! Please don't hesitate to reach out... to us if there's anything more we can do!

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