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Had our new car for a month! service department was awful lacks communication & customer service skills! When we did get it back they had not even put our car back together my husband had to put back together! We live an hour away from dealership. We picked up after hours & nobody was there. We will never go back to Walker Kia!
No courtesy call
I love Kia, always had a great experience with them until now. My engine light started flashing and heard a tapping noise under the hood. Got my car tow to Kia service center. They have had my car for almost two weeks now. Never got a courtesy call. Had to call them myself to find out what is going on. Finally got an answer. Waiting for Kia to approve the problem. Have a recall on my engine and that is what the problem is. I've been hitchhiking a ride for almost two weeks back and forth to work. I felt frustrated today because getting back and forth to work is a pain in the butt. Broke down in tears. Still haven't heard anything. All I ask for is a courtesy call to keep me informed of the status of my vehicle. I need a vehicle to get back and forth to work. It's not my fault that my engine failed. There is a recall on my engine and I need to be compensated. Kizell and Denise
Our 2013 Kia Optima had a recall on it , so we took it in for service and a oil change. They informed my wife that the oil plug was installed side way and after draining the oil out, they could not reinstall plug. that we needed a new oil pan cost $500. After talking with service manager this was simply not true. the plug had not been removed and oil was not drained out. We took the car to another place for oil change with no problem?????? WOW
Jerry L Robbins, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (318) 445-4122 at your earliest convenience and we will do our best to resolve this with you.
Using service dept.
I have constantly calling and calling and not a xxxx person will pick up the phone. I've had enough of this crap. Should be no reason a phone can't be answered. Enough us enough.
Mylinda Post, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (318) 445-4122 to discuss this further.
Mr. Frank at Walker Kia Alexandria La. is the MAN!
Mr. Frank went above and beyond the call of duty. When my mother passed away I was in the early stages of intense Chemotherapy and unable to take care of business or pay mom’s car note. Kia Repossessed mom’s car and needless to say I was crushed. Not only because it was mom’s car but also the fact that I had no transportation with the exception of my motorcycle which I could not ride due to sever weakness and other physical problems at the time. Three months after they took the car back I finally received my disability and back pay. I went to Mr. Frank and explained my situation. He promptly got on the phone and over a three week period (that’s dedication and persistence) worked everything out to where I was able to make the payoff and get mom’s car back. Mr. Frank is more than a ‘car salesman’, he is a man of honor and compassion. There are no words to express my gratitude to Mr. Frank I can only pray that he receives blessings abundantly❣️ Thank you Mr. Frank! With all my heart, I appreciate you!
Tracee W, thank you for your kind review; we are happy to pass along your comments to the team here at Walker KIA! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Byron and JJ were great to work with. They wanted to make sure I was in the right vehicle for me. They didn't rush me and made sure I was comfortable and answered all my questions. Got a good deal on a great vehicle with an amazing warranty.
The service department was wonderful!! All the staff was kind, courteous, and helpful. Left feeling my vehicle was very well taken care of. Would recommend this dealership.
Thanks Rose for the wonderful review and 5 stars! We appreciate you taking the time to recommend us! We're happy to hear you enjoyed your service visit with us! We look forward to your next visit! Take care!
Damaged used vehicle not stated in carfax
Rude, arrogant sales manager and awful experience after car purchase. I'm going through a devastating experience with the recent used/ preowned vehicle. Being totally ignored by the sales staff after being a loyal customer for the past 5yrs. Be careful what you're buying and signing from this dealership. Damage not in a carfax still do exist.
Marie Sergent Heidelberg, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (318) 445-4122 at your earliest convenience and we will do our best to resolve this with you.
Kedrick Cleveland did a awesome job putting me in my 3rd Sorento, everytime I came to Kia they went above & beyond customer service. I definitely will purchase my 4th vehicle from those guys again
Dealership was phenomenal. Ryan in sales knew i was coming to look at cars and had the cars that i wanted to test drive already waiting for me when i pulled up. He made sure i knew about every aspect of each vehicle, what would get me the most for my money and what would be the best fit for my family. I had to take the car back for some minor repairs and the service department was phenomenal. Nora and Brandon took the time to call me and keep me posted on what parts came in, what parts they were waiting on and when those parts were expected to arrive. When i arrived to pick up the car, not only were they friendly but they were engaging and took time to get to know me. I will be back for my next car for sure.
Katielynn, reviews like this give us motivation and help us ensure we provide high-quality care. We are thrilled to hear about your wonderful experience at Walker Kia and with Ryan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!