Steve Landers Chrysler Dodge Jeep RAM

New 888-712-5134 Dealer Website
Used 888-711-8480 Email Dealer
Service 888-713-1906

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Sales 8:00 AM - 8:00 PM
Service 8:00 AM - 8:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 8:00 AM - 8:00 PM
Sun Closed
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 8:00 AM - 8:00 PM
Sun Closed
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Reviews

4.2
Average based on 87 reviews
  • Professional, Courteous and Thoughtful

    The best truck buying experience we have ever had! Montrell Thornton is pleasant and has a great personality. He was very professional and he know...

    Dealer Response

    Thanks Turleys! We're glad you're enjoying your truck, and so happy to hear you loved your experience at Steve Landers CDJ. Let us know how we can...


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    The best truck buying experience we have ever had! Montrell Thornton is pleasant and has a great personality. He was very professional and he knows his stuff...not only does he drive the vehicle he is selling but he knows details, features, history of the truck and the company he works for. Montrell even knows the pros and cons of buying other make and models from the competition!!! He listened to our likes, dislikes, wants and needs and definitely matched us up with the perfect fit!!! The staff at Steve Landers were ALL polite and fun to be around. The customer service and people skills that the staff here possess is superior and out beats all the rest!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks Turleys! We're glad you're enjoying your truck, and so happy to hear you loved your experience at Steve Landers CDJ. Let us know how we can help you in the future! Thanks again!


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  • poor service

    My transmission went out on my jeep that I have had for only a year. It was mentioned to me that there was a recall when my jeep was towed into th...

    Dealer Response

    Thanks for your feedback. We will evaluate this situation and make sure our processes are as efficient as possible. We're glad we were ultimately ...


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    My transmission went out on my jeep that I have had for only a year. It was mentioned to me that there was a recall when my jeep was towed into the dealership- I was NEVER informed about the recall. ALSO, you guys had my jeep for two weeks. After a few days I would call to check up on the jeep, and no one would be working on it. Then I called back and was told they figured out the problem was with the transmission and they were waiting on the right tech to work on it. My car had been there for over a week at this time. The costumer service was TERRIBLE. If my car had been there for over a week AND everything that was wrong with it was covered under warranty it needed to be a priority. It was not treated as one. I called again a few days later and no one had worked on my car STILL. This was the two week mark and I was going out of town to Kansas City and needed my car back. I was told my car would be done Tuesday, Wednesday at the latest. Tuesday passes and Wednesday comes and my car is still not ready. I call to check on it Wednesday night into week two of them having my car and it is STILL NOT READY. At this point in time, when you know I am going out of town and you know that you have had the car for so long- it needs to be priority for it to be done. I was told to then call back at 8am and my car should be ready to pick up. I went to the dealership and as I expected my car was STILL not ready. I was going out of town that morning to Kansas City so I switched out my rental car for an SUV (like my jeep is) and went on my way. A few hours after leaving town I get a call that my car is done, I explained that I had already left town and wouldn't be back until the next week and the man I spoke with was rude to me about this. I put off many things waiting for my car to be done, and they were rude to me that they had to wait now. I get back into town, take my rental back and get into my jeep. It is driving perfectly and I am so happy with how it is running...THEN I noticed, they didn't even change the oil that was due to be changed at that date or in 100 miles. Poor service. I will NEVER bring my car back to this dealership and I am glad to be moving to Kansas City where I can actually get my car worked on in an acceptable amount of time and experience good costumer service. I appreciate all those who worked on my car, but there was no need for the rude people I encountered or the amount of time it took to service- and I know I am not the only one who has experienced this at your dealership.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for your feedback. We will evaluate this situation and make sure our processes are as efficient as possible. We're glad we were ultimately able to get your transmission repaired. If you'd like to talk to us any more about your visit, please give our customer relations manager Laura Mullinax a call at (501) 374-4848. Thanks.


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  • Worst Service Department

    Made an appointment 2 weeks in advance to have a Recall repaired on my truck. Was told the part was being ordered for me and set up my appointment...


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    Made an appointment 2 weeks in advance to have a Recall repaired on my truck. Was told the part was being ordered for me and set up my appointment time. Show up for the appointment and get checked in, everything seems great. I was told there was a $89.95 diagnostic fee to check the vehicle out, I wasn't happy but it didn't seem like I had a choice if I wanted the recall repaired. 2 hours later I come to check the status and am told that the only thing the diagnostic showed was that I needed to replace the AC Control Head (due to a backlight being out) which costs $500. Oh, and by the way, unable to repair the recall because "we've been doing a bunch of these and don't have the parts" which tells me that my part came in and you used it to fix someone else's vehicle. Overall, I paid $100 to be told they did nothing to my truck and if I want a backlight on my AC Instrument Panel replaced it'll cost me $500. Never EVER setting foot on a Landers lot again.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2015

Steve Landers Chrysler Dodge Jeep thanks our customers for making us the premier choice Little Rock auto dealership. We strive to provide the best service possible, you'll find this evident in our everyday work.
Come and visit us today at our NEW LOCATION, 401 Colonel Glenn Plaza Loop, above the Rave Theater in Little Rock, AR.
501.912.7237 Coral Smith

"Steve Landers is Little Rock's ONLY Chrysler Dodge Jeep Ram dealership! Come and see us at our NEW LOCATION!"