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Ad said IMMACULATE. Said Body and paint on excellent condition. Rear tailgate damaged severely on top across entire tailgate, rear driver side tail light broken, front bumper damaged, passenger window open with SNOW inside, hood partially up and would not unlatch, dead battery.
Horrible !!!! Never purchase from this place
I bought a 2005 Landrover lr2 here and OMG what a nightmare!!! they did get me approved that was the only good thing. The sunroof doesnt work ZCore wouldn't cover it, when I drove it, it would rev up to 4 rpm's so I had to drive it in sport mode(who wants to shift) Zcore wouldnt cover it. The dealer told me he would get a sealer for my sunroof to keep the rain out, he never did nor call me back. DO NOT BUY FROM THIS SALES LOT!!! You will hate your self afterwards...
Bought from here 5 years ago, no problem. This time...very unhappy. Don't bother buying the warranty, its useless. Their mechanic is sketchy. Had a heater core leak, took a week to get them to fix it. He never checked the engine or he would have seen that #2/5 coil wire was not OEM and the others were. This one didn't even fit properly and has fried the PCM. Called Trey, said I had to call ZCore (warranty company) who proceeds to tell me PCM isnt covered because the coil wire is what caused it and coil wires aren't covered. What kind of BS is that? Decent Ride should be covering all repairs because their " mechanic" certified this Jeep we spent almost $19K on. Whole thing seems shady to me. We will NOT be coming back for the H3 we were going to buy from you and I am going to make sure everyone knows this situation...and I know a LOT of people. Trey and Aramis were very nice( so I assumed) but thats all the " used car salesman" act, because Trey was not as friendly when I called about the PCM issue. He sud he would tell the owner, he hasn't called me either. They DO NOT stand behind their vehicles, they have a shady mechanic, and they are only nice when you're spending $19K on a vehicle.
Horrible customer service. Just handed the keys and said they would be out to help. Waited for 45 minutes looking at a truck and never came out. The truck was listed at 7000 and it was a 2000 dollar truck because the engine was about to give out, rust all over the truck, and not to mention they didnt even want to know what we had problems with .
One Happy Customer! Decent Rides!!
Looking for a new or used car? Decent Ride is the place to go! Ask for Aramis Lightfoot, she's awesome and will get you all the way together. Great saleswoman indeed!
Thank you very much for the great business review you left for us, we are so thrilled and always looking forward adding another happy customer to our list, glad Aramis was able to help sending you home with the vehicle you and your family liked, our team appreciate you business and your amazing feedback as well.
World class service
I was at first pretty skeptical about trying this car lot out. One of my buddies recommended it because of one of the salesmen. Tray went above and beyond not to sell me a vehicle, but to help me and my family make the right choice. That day we were truly blessed to be able to drive away in the vehicle that was right for us. Thank you Tray
Forrest, thank you very much for the great business review you left for us, we are so thrilled and always looking forward adding another happy customer to our list, glad we were able to help sending you home with the vehicle you and your family liked, Tray and the whole team appreciate you business and your amazing feedback as well.
Not a good place to buy a car
Very poor customer service, I scheduled an appointment to look at one of the vehicles on the lot, I showed up at exactly the time I was supposed to be there, the vehicle was still completely covered in snow, so I had to wade through 1 foot of snow to look at it. The sales guy walked out and said "our appointments are booked by an outside service, and they didn't tell us" HOW IS THIS MY PROBLEM? the vehicle was mis represented in the photos and it poor shape. I read a lot of bad reviews about this car lot when I was looking into them. I now believe everything I read. I would not use them again
Chris, We really welcome all types of feedbacks simply because we learn from them, just to clarify things your appointment was setup throw our Facebook page with a third party service and we didn't have enough time to clear the lot then 100 cars from a 10" of snow , again we express our apologies and hope to make it right next time.
Buffalo car shopper
The car I inquired about had 4 different tires , a different sized wheel and a cracked windshield.These issues would have prevented the vehicle from passing inspection and soured me on this dealership. Lemon squad saved me from what I’m sure would have been more undisclosed issues. I realize the vehicle was a used car and I expect normal wear but this felt shady.
Mr. Buffalo Car Shopper, we appreciate your feedback even when negative because we are not perfect but we like to learn how.... fist you contacted us from New York to buy our car in Ohio because it was a great deal that you could't find near by, the tires was in great shape but not the same brand how can we blamed for that? also the wheels were original and not a different size, also we promised you to install a new windshield, so really we shoud not have an issue.
2005 Hummer H2
I purchased the 2005 Hummer H2. The purchase experience was pleasant enough, but when I got home, I realized the front skid plate that was in the pictures advertised was missing. I called and was told they would look into to it and call me back. They have to this date, never returned my calls. I continued to harass them until they finally told me they had the front skid plate and that I could drive 2 hours back down to their location and pick it up. I asked if they could please ship it and I said I would even pay for the shipping. They told me that was fine and I asked that they please call me with the cost of the shipping and the tracking number when it shipped. They told me once again they would call me back with the details, but of course, never did. It has been 3 weeks now and no skid plate and nothing but a run around for something they screwed up on. I am not understanding what the big deal is about shipping me my $350 front skid plate when I agreed to pay for the shipping? Very disappointing end to a very pleasant buying experience!
No pressure, honest, professional, over all a Great experience in purchasing a vehicle.! Tyvm Ray and Dave you have made this a positive car buying experience for me and I will be sure to pass it along.